JumpTrack

Customer wanting to know where their order is and how soon they will have it, being able to pull up in JumpTrack the route and give them an estimated time that the driver should be there has happened more then once and customers have always been happy to know the driver is close and sometimes pulling in right now.

Everyday when I train someone new I am excited to show them how JumpTrack works! New people often as how do we keep track of our deliveries to insure they are being delivered. JumpTrack! Its so user friendly easy to learn easy to teach. I enjoy going through the motions how to we gain information on our deliveries without reaching out to the drivers directly.

I have Customers calling in often asking if I can check on the order to see where it is. I check JumpTrack to then forward the end user the information about how the package was already delivered

JumpTrack works well for us and I would recommend it for dealers who want something simple to use and track their deliveries. I have asked a couple folks who dont use it, why. Their responses were we feel like to cost doesnt provide the value it should. They said they dont have much trouble with deliveries and if someone was to call and complain about a missing box or something, it would be cheaper for them to just provide a credit versus pay for the JumpTrack service.

JumpTrack makes us look like a well-funded and growing company. But it has a lot of glitches that don't make it plug-and-play. It requires more labor on the front side in an attempt to save labor on the backside.
I hope there will continue to be improvements made as we look to utilize the functions further.

In our business, delivering office supplies, JumpTrack works great. Besides keeping up with technology and what that means to our customers, using JumpTrack helps keep cost down with less paperwork and with JumpTrack having having several features, like the capabilities of transferring or adding stops, GPS, PODs, capturing pictures, and the time it saves in many different areas, including running different reports with just a few clicks.

When a customer says they haven't recieved any product and can look and make sure there is a signature there and or if the driver hasn't got a signature. I had a customer call and said they haven't recieved their items I was able to see they were telling the truth and able to give them a credit.

Works well for our needs

Proven delivery drop-offs when the customer is not open or at their desk.

The Office Products industry works very well for delivery management.

We have had customers dispute deliveries, but with JumpTracks Geocode and Photo features, we can easily prove deliveries were in fact made.

I love JumpTrack and the ability to do multiple tasks especially when dealing with clients.

It is great to have an automated proof of delivery system.

Interactive map tracking. Shows the actual signature.

Delivery tracking and signature capture help determine route accuracy.

JumpTrack is great for all areas of delivery

Very streamlines and fits our business needs. Very user-friendly application.

Product works very well for delivery and proof of delivery for drivers and customers. It has made a change for drivers that has been well accepted in not having to worry about paper getting lost in their vehicles. It probably would not be great on routes that have 1 or 2 stops, but when you have 10+ it is great.

Great for office supplies or lumber deliveries. We like it because it integrates perfectly with ddms. Being cloud based we don't have to worry about backing anything up. That's taken care of for us.

If you are an ECI/DDMS customer and you aren't using this system, I am shocked. It gets our drivers out on the road anywhere from 30 minutes to an hour faster. Except for human error, the system makes everything more effective and efficient for our warehouse team. It allows us to route our drivers and know how many stops they will have before we head home each evening. Our drivers appreciate the heads-up on what to expect the next day. I think the one thing that is a challenge since Covid is many people don't like to sign or touch anyone else's phone. I do wish the signature could be bypassed so that the driver could just type the name in.

If you are using ECI's other logistics and product management products, JumpTrack is the delivery confimation and rout-planning software for you. Literally, it is the only one. For all that though, it is good at what it does. it will take the manifest and order it in a geographic route that makes sense. Most useful to us, though is the ability of the handhelds to digitally capture a signature of the receiving party and store it so it can be looked at by customer or order number. That's a godsend when some of our customers are not very organized and might otherwise blame us when they lose product. Also, i like that we don't have to use always connected phones for the delivery handhelds. we use Wi-Fi-only devices, and that saves us a ton on our mobile phone plan. we just upload everything at the warehouse and pull everything back when the drivers return. It works very well.

JumpTrack is an essential piece of software for our business. It has all of the required functions we need. We do not utilize all of the functions that JumpTrack has so there is room for us to grow with the software. Prior to buying JumpTrack we were recording out deliveries manually on paper and filing them. It makes our delivery process much smoother.

It is a really good tracking and i like the fact they can integrate the signature data into our DDMS system. It gives me time and date stamp of when the delivery was loaded and when the delivery was made. It works well for people that check to make sure they received their delivery with the app on the website. They just need the tablet app to be more driver friendly

I don't see anywhere that it would be less appropriate, it gives you all the information you need with just a click of the mouse!