DrChrono

DrChrono is a software that users find valuable for managing patient records and streamlining the process. While some reviewers have expressed concerns about customer service, bugs, and usability issues, the software has received praise for its past performance and excellent customer service. Users appreciate DrChrono's time-saving features, including the ability to communicate with patients through the onpatient portal and generate reports to track symptoms and create educational materials. The daily schedule feature helps users stay organized and efficiently manage their day.

DrChrono stands out with its customization options, allowing users to create their own templates and save time on documentation. However, some users feel that the software may be overpriced compared to its offerings. Moreover, while targeting aesthetics practices, some users have found it lacking in features for commission-based employees and product inventory management. Addressing concerns with DrChrono has been met with unresponsiveness and additional fees.

Transitioning from another EMR system to DrChrono has posed challenges for some users, resulting in wasted time and expenses. Users express a desire for DrChrono to address critical issues promptly and provide better customer support. Reported bugs include failed patient reminders and randomly deleted or rescheduled appointments without satisfactory assistance from DrChrono. Accessing customer support by phone has proven difficult, often leading users to submit support tickets that are not promptly addressed.

Despite these challenges, some users have found value in using DrChrono as an alternative to other EHR companies with higher upfront expenses. However, frustrations regarding customer service responsiveness remain a concern among certain users.

In summary, user experiences with DrChrono are mixed, highlighting both positive and negative aspects. The software is commended for being user-friendly for providers and offering practice management analytics tools. Users report improved collections and reduced costs through DrChrono's revenue cycle management services. The software is easy to learn and use for staff and patients alike, with ongoing improvements over time.