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Endear has proven itself to be a valuable tool for businesses looking to streamline their customer relationship management. Users have …
Overview
What is Endear?
Endear is a retail clienteling platform offered by We Are Arthur, Inc. According to the vendor, the product is designed to help retail brands boost sales, increase customer engagement, and drive loyalty. It provides a suite of features that enable brands to organize customer data, personalize interactions,...
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Product Details
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- Tech Details
What is Endear?
Endear is a retail clienteling platform offered by We Are Arthur, Inc. According to the vendor, the product is designed to help retail brands boost sales, increase customer engagement, and drive loyalty. It provides a suite of features that enable brands to organize customer data, personalize interactions, streamline outreach, and track performance. Endear is suitable for companies of all sizes, from small businesses to enterprise brands. It is specifically tailored for retailers across various sectors, including fashion, apparel, accessories, beauty, home goods, and more. The product is used by sales and marketing professionals, customer service representatives, e-commerce professionals, and store managers and owners.
Key Features
CRM: According to the vendor, Endear provides a retail-first CRM platform that allows brands to organize and centralize customer data into one unified hub. The CRM features enable businesses to manage customer profiles, track customer preferences, and view customer engagement history across physical and digital touchpoints.
Clienteling: The vendor claims that Endear's clienteling features enable personalized interactions with customers to boost loyalty and drive engagement. Retail teams can access customer profiles and utilize the CRM data to provide tailored recommendations and offers.
Campaigns: Endear's campaign management features, as stated by the vendor, streamline text and email outreach at scale. Users can create and schedule campaigns to send personalized messages and promotions to targeted customer segments.
Stories: According to the vendor, Endear's Stories feature allows brands to create shoppable product stories that customers can browse and purchase directly from their text or email. Users can curate personalized product selections and share them with customers to drive sales and engagement.
SalesChat: The vendor claims that Endear's SalesChat feature provides an AI-powered live chat experience for online customers. Sales associates can engage with online shoppers in real-time, providing personalized assistance, answering questions, and making product recommendations.
Business Insights: According to the vendor, Endear's Business Insights feature provides real-time analytics and reporting to track and measure the performance of outreach efforts. Users can access key metrics and performance data, such as click-through rates, conversion rates, and total sales.
Segment Your Customers: The vendor states that Endear makes it easy to segment customers using its CRM capabilities. Users can utilize real-time data to create highly targeted customer segments based on various criteria such as zip code, days since last purchase, total spend, and average order value.
Integrations with Ecommerce Apps: Endear seamlessly integrates with popular ecommerce apps across point-of-sale, customer service, marketing, and loyalty platforms, according to the vendor. This integration allows users to have all their customer data at their fingertips, empowering them to make data-driven decisions and provide personalized experiences.
Send Highly Personalized Campaigns: The vendor claims that with Endear's segment builder, users can create tailored campaigns that convert. Customers contacted through Endear's highly personalized segments typically buy more frequently and have a higher average order value.
Explore Analytics: According to the vendor, Endear provides robust analytics to track the performance of campaigns. Users can easily measure the success of their outreach efforts, identify which campaigns are performing best, and make data-informed decisions for future campaigns.
Endear Features
- Supported: Email Marketing
- Supported: Reporting/Analytics
- Supported: CRM
- Supported: Commission Management
- Supported: Multi-Location
Endear Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Endear has proven itself to be a valuable tool for businesses looking to streamline their customer relationship management. Users have found the program easy to use once they became acclimated with it, making their jobs easier and more efficient. The system's ease of use has generated excitement among users, who are eager to utilize it whenever possible. With Endear, users are able to track sales by customer, providing them with the ability to target marketing efforts and generate detailed reports. The software also allows for the tagging of customers and the easy generation of customer sales reports and customer sales by salesperson. Additionally, users appreciate Endear's ability to assign customers to specific salespeople and track their activities. While some users feel that the software could be further simplified for smoother messaging, overall, Endear has helped them gauge the effectiveness of their client outreach and make clienteling more efficient. The lookbook option is highly appreciated by users, as it makes clienteling an easy task and allows for customization for each client. The convenience of having everything from their website easily accessible on the chat eliminates the need for multiple steps, further enhancing the user experience. The team at Endear has received praise for their excellent customer service, being responsive, supportive, and receptive to feedback. With features such as web sales attribution and the Endear Chat functionality providing quick and informative responses, users have had a positive overall experience with the software. Endear has proven to be a more organized way to clientele, with customers loving the lookbooks for tracking their preferred styles. The software has been successful in supporting clienteling efforts, including a sample sale in a NYC store. Users have praised the quality of the product, noting that it has steadily improved over time as the company grows. Additionally, the team at Endear has been highly regarded for their responsiveness, quick problem-solving skills, and engaging competitions for sales associates.
Ease of Client Communication: Many users have found Endear to be easy to use and effective in accessing all their clients promptly, allowing for personalized email communication. This feature has been particularly beneficial for those who work with a more intimate business model.
Automated Customer Engagement: Several reviewers appreciate the automatic responses to purchases provided by Endear, such as thank you messages and reminders. These features have helped enhance customer communication and engagement, improving overall satisfaction.
Efficient Data Analysis: Users have praised Endear's sales report tracking functionality, noting that it is visually clear and statistically interactive. This enables quick data analysis and efficient collaboration with teams, resulting in improved decision-making processes.
Complicated Account Setup: Some users have encountered complications during the account setup process, leading to frustration and delays in getting started with Endear.
Glitches and System Issues: Users have reported experiencing glitches in the system while using Endear, which has caused frustration when working with the software. These technical issues can disrupt workflow and hinder productivity.
Cumbersome Messaging Process: Several users have expressed that the messaging or sending process in Endear is cumbersome and could be simplified for a more user-friendly experience. This can result in inefficiencies and slower communication with clients.