Name: Endear
Author: Endear

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Functional Testing

Image Recognition

Java Technologies

Service Mesh

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Dropshipping

Email Spam Filter

Emissions Management

Privacy Policy Generators

Enterprise

Accounting

Digital Banking

Finance and Accounting

401(k)

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Deduplication

Data Privacy Management

Data Science

DevSecOps

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

IoT Device Management

Managed Private Cloud

Migration

Network Performance Monitoring

Sensitive Data Discovery

Testing Services

User Virtualization

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Content Management

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

URL Shorteners

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Acceleration

Sales Engagement

Sales

Secure Access Service Edge (SASE)

Security

Animation

Digital Forensics

Geographic Information

Insurance Suites

PCB Design

Physical Therapy

Tax Practice Management

Vertical-Specific

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### Client Management
While users generally praise Endear's client management features for their effectiveness in client outreach and personalized communication, there are some concerns raised as well. Some users find it challenging to navigate the system efficiently, experiencing glitches that hinder their workflow. Additionally, there are mentions of difficulties in messaging non-customer clients and the need for better protection of client lists from unauthorized downloads. Despite these drawbacks, users appreciate the user-friendly interface and the ability to filter through large client databases for targeted outreach efforts.

### Customer Outreach
Users appreciate Endear's customer outreach features for their ability to efficiently organize and track outreach efforts. The platform's filtering options enable users to target specific customer groups effectively, enhancing the success of tailored outreach campaigns. Additionally, the capability to involve in-store employees in customer outreach has been well-received, leading to increased customer engagement and a more personalized approach to communication.

### Personalization Tools
While some users appreciate the personal touch that Endear's personalization tools offer, others find the messaging process to be somewhat cumbersome and not as user-friendly as they would prefer. The ability to create personalized lookbooks is highlighted as a valuable feature, allowing for a more professional and complete presentation to clients. However, there are concerns about potential confusion when communicating through multiple channels and different contact details. Despite these mixed opinions, the consensus leans towards recognizing the benefits of Endear's personalization tools in enhancing customer relationships and outreach efforts.

### Sales Tracking
Users unanimously praise Endear's robust sales tracking features. They appreciate the platform's ability to provide clear and detailed sales reports, track customer sales effectively, and monitor the performance of the sales team. While some initial hiccups were reported due to the platform being relatively new, users highlight the prompt and efficient support provided by the Endear team in resolving any issues. Additionally, users value the personalized touch offered by Endear, such as sending tailored lookbooks to clients and maintaining purchase histories, which elevate their customer relationship management strategies.

### Purchase History and Tracking
While some users appreciate Endear's purchase history and tracking features for their ability to send personalized lookbooks and organize clientele effectively, others express concerns about the platform's limitations. Specifically, issues with accurately reflecting returns in the customer purchase history and the perceived inflexibility of the lookbook feature have been highlighted. Despite these drawbacks, Endear's support team is commended for their assistance in navigating the app's functionalities.

Endear is a retail clienteling platform offered by We Are Arthur, Inc. According to the vendor, the product is designed to help retail brands boost sales, increase customer engagement, and drive loyalty. It provides a suite of features that enable brands to organize customer data, personalize interactions, streamline outreach, and track performance. Endear is suitable for companies of all sizes, from small businesses to enterprise brands. It is specifically tailored for retailers across various sectors, including fashion, apparel, accessories, beauty, home goods, and more. The product is used by sales and marketing professionals, customer service representatives, e-commerce professionals, and store managers and owners.

## Key Features

**CRM**: According to the vendor, Endear provides a retail-first CRM platform that allows brands to organize and centralize customer data into one unified hub. The CRM features enable businesses to manage customer profiles, track customer preferences, and view customer engagement history across physical and digital touchpoints.

**Clienteling**: The vendor claims that Endear's clienteling features enable personalized interactions with customers to boost loyalty and drive engagement. Retail teams can access customer profiles and utilize the CRM data to provide tailored recommendations and offers.

**Campaigns**: Endear's campaign management features, as stated by the vendor, streamline text and email outreach at scale. Users can create and schedule campaigns to send personalized messages and promotions to targeted customer segments.

**Stories**: According to the vendor, Endear's Stories feature allows brands to create shoppable product stories that customers can browse and purchase directly from their text or email. Users can curate personalized product selections and share them with customers to drive sales and engagement.

**SalesChat**: The vendor claims that Endear's SalesChat feature provides an AI-powered live chat experience for online customers. Sales associates can engage with online shoppers in real-time, providing personalized assistance, answering questions, and making product recommendations.

**Business Insights**: According to the vendor, Endear's Business Insights feature provides real-time analytics and reporting to track and measure the performance of outreach efforts. Users can access key metrics and performance data, such as click-through rates, conversion rates, and total sales.

**Segment Your Customers**: The vendor states that Endear makes it easy to segment customers using its CRM capabilities. Users can utilize real-time data to create highly targeted customer segments based on various criteria such as zip code, days since last purchase, total spend, and average order value.

**Integrations with Ecommerce Apps**: Endear seamlessly integrates with popular ecommerce apps across point-of-sale, customer service, marketing, and loyalty platforms, according to the vendor. This integration allows users to have all their customer data at their fingertips, empowering them to make data-driven decisions and provide personalized experiences.

**Send Highly Personalized Campaigns**: The vendor claims that with Endear's segment builder, users can create tailored campaigns that convert. Customers contacted through Endear's highly personalized segments typically buy more frequently and have a higher average order value.

**Explore Analytics**: According to the vendor, Endear provides robust analytics to track the performance of campaigns. Users can easily measure the success of their outreach efforts, identify which campaigns are performing best, and make data-informed decisions for future campaigns.

Ease of Client Communication: Many users have found Endear to be easy to use and effective in accessing all their clients promptly, allowing for personalized email communication. This feature has been particularly beneficial for those who work with a more intimate business model.

Automated Customer Engagement: Several reviewers appreciate the automatic responses to purchases provided by Endear, such as thank you messages and reminders. These features have helped enhance customer communication and engagement, improving overall satisfaction.

Efficient Data Analysis: Users have praised Endear's sales report tracking functionality, noting that it is visually clear and statistically interactive. This enables quick data analysis and efficient collaboration with teams, resulting in improved decision-making processes.

Complicated Account Setup: Some users have encountered complications during the account setup process, leading to frustration and delays in getting started with Endear.

Glitches and System Issues: Users have reported experiencing glitches in the system while using Endear, which has caused frustration when working with the software. These technical issues can disrupt workflow and hinder productivity.

Cumbersome Messaging Process: Several users have expressed that the messaging or sending process in Endear is cumbersome and could be simplified for a more user-friendly experience. This can result in inefficiencies and slower communication with clients.

Endear has proven itself to be a valuable tool for businesses looking to streamline their customer relationship management. Users have found the program easy to use once they became acclimated with it, making their jobs easier and more efficient. The system's ease of use has generated excitement among users, who are eager to utilize it whenever possible. With Endear, users are able to track sales by customer, providing them with the ability to target marketing efforts and generate detailed reports. The software also allows for the tagging of customers and the easy generation of customer sales reports and customer sales by salesperson. Additionally, users appreciate Endear's ability to assign customers to specific salespeople and track their activities. While some users feel that the software could be further simplified for smoother messaging, overall, Endear has helped them gauge the effectiveness of their client outreach and make clienteling more efficient. The lookbook option is highly appreciated by users, as it makes clienteling an easy task and allows for customization for each client. The convenience of having everything from their website easily accessible on the chat eliminates the need for multiple steps, further enhancing the user experience. The team at Endear has received praise for their excellent customer service, being responsive, supportive, and receptive to feedback. With features such as web sales attribution and the Endear Chat functionality providing quick and informative responses, users have had a positive overall experience with the software. Endear has proven to be a more organized way to clientele, with customers loving the lookbooks for tracking their preferred styles. The software has been successful in supporting clienteling efforts, including a sample sale in a NYC store. Users have praised the quality of the product, noting that it has steadily improved over time as the company grows. Additionally, the team at Endear has been highly regarded for their responsiveness, quick problem-solving skills, and engaging competitions for sales associates.

Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

Business

Free Forever

CRM Bundle

Endear

CRM software centralizes customer data to support every stage of the customer journey—from outreach to retention. These platforms help sales, marketing, and support teams manage contacts, automate workflows, and track interactions. Advanced CRMs include pipeline management, marketing automation, and analytics. Compare top CRM tools based on user reviews, features, and fit for your business needs.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Endear

Overview

What is Endear?