Fathom Customer Care Reviews

1 Ratings
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Score 8.0 out of 100

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Truptesh Patil | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Financial analysis is one of the important factors in business development. This term helps to analyse the pros and cons of the organisation and it's very important to maintain this for business prosperity. Fathom effectively helps us to know the financial status of the organisation. It avails to create reports by customizing the features.

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Read Truptesh Patil's full review

Fathom Customer Care Scorecard Summary

Feature Scorecard Summary

Agent dashboard (1)
7
Validate callers (1)
6
Outbound response (1)
6
Call forwarding (1)
6
Click-to-call (CTC) (1)
7
Warm transfer (1)
7
Predictive dialing (1)
6
Interactive voice response (1)
6
REST APIs (1)
6
Call scripts (1)
6
Call tracking (1)
6
Multichannel integration (1)
6
CRM software integration (1)
5
Inbound call routing (1)
4
Omnichannel inbound routing (1)
6
Recording (1)
5
Quality management (1)
5
Call analytics (1)
5
Historical reporting (1)
5
Live reporting (1)
5
Customer surveys (1)
5
Customer interaction analytics (1)
7

About Fathom Customer Care

Fathom Customer Care is a contact / call center solution from Fathom Voice headquartered in Indianapolis.

Fathom Customer Care Features

Has featureCadence Management
Has featureDatabase Integrations
Has featureIntelligent Call Routing
Has featureAutomated Activity Alerts
Has featureIntelligent Dialing

Fathom Customer Care Integrations

Fathom Customer Care Competitors

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Power$130per user/month

Fathom Customer Care Support Options

 Paid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Fathom Customer Care Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No