Overview
What is Fluent Order Management?
Fluent Commerce is a cloud-native Order Management platform for retailers who want to sell anywhere, fulfill from anywhere, and return anywhere, from the company of the same name in The Rocks NSW.
Pricing
What is Fluent Order Management?
Fluent Commerce is a cloud-native Order Management platform for retailers who want to sell anywhere, fulfill from anywhere, and return anywhere, from the company of the same name in The Rocks NSW.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Fluent Order Management?
Fluent Order Management Features
- Supported: Inventory Visibility
- Supported: Order Orchestration
- Supported: Fulfillment Optimization
- Supported: Product Availability Management (Available to Promise)
- Supported: Advanced Sourcing and Allocation
- Supported: Split Shipment Management
- Supported: Ship from Store
- Supported: Click & Collect / Buy Online Pickup In-Store (BOPIS)
- Supported: Returns
- Supported: In-Store Pick and Pack
- Supported: Customer Service
Fluent Order Management Screenshots
Fluent Order Management Integrations
- Salesforce Commerce Cloud
- Salesforce Service Cloud
- Adobe Commerce Cloud
Fluent Order Management Competitors
Fluent Order Management Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | Arabic, Chinese (Simplified), Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Norwegian, Persian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish |
Fluent Order Management Downloadables
Fluent Order Management Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 28% |
| Enterprises (more than 500 employees) | 72% |
Comparisons
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Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
Fluent Order Management solves significant business problems for organizations by providing a quick-hit solution that enables them to configure and run their order management solutions quickly, resulting in faster time-to-market and ROI. Many retailers can benefit from the product as it eliminates manual follow-up and monitoring across multiple stores, facilitating Click & Collect and BOPIS.
Moreover, the software has flexible API architecture and pre-built workflows that enable businesses to handle multi-market, business-specific order management requirements, powering efficient order fulfillment through enhanced inventory data and management tools. This improves inventory visibility, which ultimately leads to better online Click & Collect, Home Delivery, In-Store, DC, Customer, Vendor, Store Customer Delivery, Assembly orders - streamlining in-store fulfillment efficiencies. The product also facilitates migration away from slow monolithic systems by providing vast capabilities out of the box and enabling users to extend capabilities to evolve with their requirements. These benefits are crucial as they help businesses get ahead of the competition while providing a seamless shopping experience for customers.
Scalable Solution: Fluent OMS is a highly scalable solution that can handle peak volumes for any size B2C or B2B organization, according to multiple users. This makes it a reliable choice for businesses of all sizes looking for an order management system that can grow with them.
Customizable Workflow: Several reviewers found that Fluent OMS is highly customizable, with SDKs and tools that provide flexibility in customizing workflows based on business requirements. This feature makes it an ideal solution for companies with varying needs.
Seamless Integration: Users appreciated how Fluent OMS seamlessly integrates with enterprise services to ensure the delivery of end-to-end processes, making it a user-friendly platform for enterprise architects. Multiple reviews indicate this benefit, highlighting its importance as a key selling point for the software.
Lack of Call Center Functionality: Some reviewers have noted that Fluent Order Management may not be the best option for organizations looking for a call center solution. While it is possible to modify orders in Fluent, users report that it lacks the ability to perform all necessary validations during modification which is typically expected from a call center system or web platform.
Upfront Configuration Required: Some users have reported that Fluent Order Management requires more upfront configuration than other packages with out-of-the-box workflows. This can be seen as a downside by those who prefer less setup time and would rather dive right into using the software.
Steep Learning Curve: Several reviewers have mentioned that Fluent Order Management has a steep learning curve, especially for first-time users. They feel that the software could benefit from being more user-friendly and easier to navigate without requiring extensive training.