Gallabox

Gallabox is a customer support WhatsApp Business tool offered by MangoLeap Private Limited. According to the vendor, the tool aims to enhance customer engagement and streamline communication for businesses of all sizes. The product is designed to cater to various professions and industries such as customer support teams, sales and marketing teams, e-commerce businesses, travel and hospitality, and education institutions.

Key Features

WhatsApp AI Chatbot: According to the vendor, Gallabox allows businesses to automate customer interactions and provide instant responses through a customizable, no-code chatbot. The chatbot feature aims to improve engagement and reduce response time.

WhatsApp Shop: The vendor claims that Gallabox enables businesses to sync their Shopify store with WhatsApp, offering a seamless shopping experience to customers. With this feature, businesses can share catalogs, run personalized campaigns, and upsell to customers.

WhatsApp Business API: According to the vendor, Gallabox provides integration with WhatsApp Business API, allowing businesses to have enhanced customization and control. The API integration enables businesses to track message frequency and geographical data for better analytics and leverage advanced features.

WhatsApp Chatbot: The vendor states that businesses can create a chatbot using Gallabox to automate customer support, sales, and marketing. The product offers pre-defined chatbot flows for various use cases and aims to provide 24/7 support.

WhatsApp Broadcast: According to the vendor, Gallabox allows businesses to run targeted broadcast campaigns to reach a wide range of customers. Businesses can send personalized messages to specific customer segments, aiming to increase engagement and conversion rates.

Click to WhatsApp Ads: The vendor claims that Gallabox enables businesses to create clickable ads that direct users to initiate a conversation on WhatsApp. This feature aims to increase lead generation, customer engagement, and drive conversions and sales through interactive ads.

Shared Team Inbox: According to the vendor, Gallabox provides a shared team inbox where multiple agents can collaborate on one platform. The feature allows businesses to assign and reassign customer queries and tasks, aiming to improve team efficiency and provide seamless customer support.

Drip Marketing: The vendor states that businesses can automate personalized drip marketing campaigns on WhatsApp using Gallabox. This feature aims to nurture leads, engage customers with targeted messages, and increase conversion rates and customer loyalty.

WhatsApp Payments: According to the vendor, Gallabox enables businesses to enable secure and seamless payments through WhatsApp. The product offers integration with payment processors for easy transactions, providing a convenient shopping experience for customers.