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Gallabox has proven to be a valuable tool for businesses in automating responses and chatbots, resulting in improved customer support …
Overview
What is Gallabox?
Gallabox is a customer support WhatsApp Business tool offered by MangoLeap Private Limited. According to the vendor, the tool aims to enhance customer engagement and streamline communication for businesses of all sizes. The product is designed to cater to various professions and industries such as customer...
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Product Details
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- Tech Details
What is Gallabox?
Gallabox is a customer support WhatsApp Business tool offered by MangoLeap Private Limited. According to the vendor, the tool aims to enhance customer engagement and streamline communication for businesses of all sizes. The product is designed to cater to various professions and industries such as customer support teams, sales and marketing teams, e-commerce businesses, travel and hospitality, and education institutions.
Key Features
WhatsApp AI Chatbot: According to the vendor, Gallabox allows businesses to automate customer interactions and provide instant responses through a customizable, no-code chatbot. The chatbot feature aims to improve engagement and reduce response time.
WhatsApp Shop: The vendor claims that Gallabox enables businesses to sync their Shopify store with WhatsApp, offering a seamless shopping experience to customers. With this feature, businesses can share catalogs, run personalized campaigns, and upsell to customers.
WhatsApp Business API: According to the vendor, Gallabox provides integration with WhatsApp Business API, allowing businesses to have enhanced customization and control. The API integration enables businesses to track message frequency and geographical data for better analytics and leverage advanced features.
WhatsApp Chatbot: The vendor states that businesses can create a chatbot using Gallabox to automate customer support, sales, and marketing. The product offers pre-defined chatbot flows for various use cases and aims to provide 24/7 support.
WhatsApp Broadcast: According to the vendor, Gallabox allows businesses to run targeted broadcast campaigns to reach a wide range of customers. Businesses can send personalized messages to specific customer segments, aiming to increase engagement and conversion rates.
Click to WhatsApp Ads: The vendor claims that Gallabox enables businesses to create clickable ads that direct users to initiate a conversation on WhatsApp. This feature aims to increase lead generation, customer engagement, and drive conversions and sales through interactive ads.
Shared Team Inbox: According to the vendor, Gallabox provides a shared team inbox where multiple agents can collaborate on one platform. The feature allows businesses to assign and reassign customer queries and tasks, aiming to improve team efficiency and provide seamless customer support.
Drip Marketing: The vendor states that businesses can automate personalized drip marketing campaigns on WhatsApp using Gallabox. This feature aims to nurture leads, engage customers with targeted messages, and increase conversion rates and customer loyalty.
WhatsApp Payments: According to the vendor, Gallabox enables businesses to enable secure and seamless payments through WhatsApp. The product offers integration with payment processors for easy transactions, providing a convenient shopping experience for customers.
Gallabox Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Gallabox has proven to be a valuable tool for businesses in automating responses and chatbots, resulting in improved customer support efficiency. Users have found that integrating Gallabox with their websites, apps, and Facebook pages has greatly enhanced their customer service capabilities, allowing for timely program updates and improved communication with customers. Gallabox streamlines inbound queries, providing real-time updates on orders, tracking, and support, while also helping businesses reach customers who primarily use WhatsApp, resulting in improved response rates and engagement. Additionally, users have praised the user-friendly and customizable chatbot development interface of Gallabox, which assists in capturing client details, improving customer engagement, and providing basic information. The software aids in contact management by eliminating duplicate leads and sending automated campaigns and notifications. Gallabox also simplifies KYC processes, team chat monitoring, and streamlines sales and support processes. Overall, customers have found Gallabox to be a convenient channel for customer support, allowing for immediate responses and issue resolution. Small businesses especially have benefited from Gallabox's live automation for WhatsApp marketing, making tasks easier and improving overall engagement with their user base. The software has been instrumental in lead generation, lead management, overall customer engagement, and tracking leads for better customer support. Users appreciate the automation of chats and the availability of analytics that allow for the generation of different reports for management. Gallabox's integration with WhatsApp Business API service facilitates interaction with users and provides unified communication solutions. Users also report positive experiences with Gallabox's responsive customer support team. The product has simplified customer communications, reduced manpower through automated bots while allowing for unified communication solutions for clients. By addressing various communication challenges such as miscommunication gaps or updating transaction details, businesses can streamline their operations while reducing costs. Overall, Gallabox has proven to be a versatile tool that addresses key communication needs for businesses across various industries.
Clean and User-Friendly Interface: Many users have praised Gallabox for its clean, user-friendly, and visually appealing interface. They appreciate the simplicity and intuitive design of the software, which makes it easy to navigate for both new and experienced users. The clean interface enhances the overall usability of Gallabox, contributing to a positive user experience.
Automation Features: Users highly regard the automation features of Gallabox. They mention that these features allow businesses to streamline customer interactions and increase conversions. By setting up automated responses to common queries, users save time and effort in managing customer inquiries. The automation capabilities are seen as a significant advantage for improving efficiency and enhancing customer satisfaction.
Integration Capabilities: Users commend Gallabox's integration capabilities, especially its ability to connect with external tools like ZOHO CRM. This feature allows businesses to automate lead data and chatbot workflows, resulting in a seamless workflow and efficient management of customer interactions. The ability to integrate with other systems is considered valuable by users for enabling efficient communication and data management.
Difficult Integration Process: Several users have found it challenging to set up Gallabox and integrate it into their systems. They have encountered technical difficulties during the integration process, which has caused frustration and delays in using the software.
Outdated Tutorials: Some users have expressed dissatisfaction with the tutorials provided by Gallabox, particularly the YouTube videos. These tutorials are outdated and not helpful for understanding the latest version of Gallabox. Users have suggested that more detailed and up-to-date video tutorials would greatly improve their experience with the software.
Limited Customer Support: A number of users have been dissatisfied with the level of customer support provided by Gallabox. They feel that the support team is unresponsive and lacks energy in addressing their queries or issues. Users have emphasized the need for improved responsiveness and a more energetic approach from the customer support team.