GiveSmart by Momentive

Score7.6 out of 10

220 Reviews and Ratings

What is GiveSmart by Momentive?

GiveSmart is a fundraising, event, and donor management platform. GiveSmart helps organizations to connect more with donors through engaging auctions, events, and digital campaigns.

Categories & Use Cases

Media

1 / 5

Most Frequent Users

Top 3 industries using GiveSmart by Momentive.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Other Services (except Public Administration)

33.8%

156 installations of 461

#2 most frequent

Health Care and Social Assistance

19.3%

89 installations of 461

#3 most frequent

Arts, Entertainment, and Recreation

10.6%

49 installations of 461

Bunny Rosenberg

Director of Marketing & Communications in Marketing at Muttville (11-50 employees)

Use Cases and Deployment Scope

My non-profit uses GiveSmart for our annual fundraising gala. We use it to create the website for the event utilizing the features of ticket/sponsorship purchases and auction item bidding. The night of the event we use GiveSmart to check people in, alert attendees via text of relevant updates, and for auction bidding.

Pros

Silent auction bidding
Easy follow up functionality
Intuitive UX

Cons

Opt out option for credit cards (some donors prefer not using credit cards)
Would love examples of best use cases from clients
Credit card swiping is never 100%

Return on Investment

Improved donor insights because we can run reports easily on all the data and compare to previous years
We used to record bids by hand, so would only capture the winning bid information and wouldn't have any insight into what donors bid on but didn't win and how many bids certain items got
Super helpful in providing insights into what auction items are popular and which don't perform as well.
Has made our work WAY easier as we used to design and print out auction item information...it took so much time!

Alternatives Considered

DonorPerfect

Usability

Other Software Used

Virtuous CRM, RaiseDonors

Amber Berkey

Fundraising and Development Officer at Michelle's Place Cancer Resource Center (1-10 employees)

Use Cases and Deployment Scope

I utilize all three platforms GiveSmart offers: Donor CRM, Fundraise, and Events. Previously, our organization was using an event platform that was separate from our Donor CRM which caused duplication of efforts, data-entry and importation errors, and wasted time. Since implementing GiveSmart, each product integrates for a cohesive fundraising strategy, better donor communication, and a better giving experience.
Reports are a quick turnaround and I know the data in my CRM is accurate and timely!

Pros

Integration Options
Reporting
Peer-to-Peer Fundraising

Cons

Communication options could be improved- texting & emailing. The Event platform has an excellent interface for this. The other two do not.

Return on Investment

Improved internal processes
Improved event management
Improved donation strategy

Alternatives Considered

Slack and Microsoft Teams

Usability

Verified User

Administrative Assistant (1-10 employees)

Use Cases and Deployment Scope

We use GiveSmart for our nonprofit. We setup several different types of forms depending on what the funds are being collected for. GiveSmart allows us to tailor a form for a specific need or fund. It helps us to not only collect donations, but important information to follow up with donors in the future.

Pros

Customizable Forms
Able to integrate with other programs
Customer Service

Cons

There are a couple fields on the forms that are permanent. Would be helpful to make them optional.
A mobile app
The manage columns section could be easier to use, ie drag and drop

Return on Investment

Increased fundraising revenue
Made it more accessible for someone to donate.

Alternatives Considered

Bloomerang

Usability

Other Software Used

Bloomerang, QuickBooks Online

Verified User

Director in Professional Services (1-10 employees)

Use Cases and Deployment Scope

We use the product for fundraisers to help manage donations and donors

Pros

data review
help chats

Cons

call customer service
mobile use

Return on Investment

I have not seen ROI
Less cash

Alternatives Considered

OneCause

Usability

Other Software Used

QuickBooks Desktop for Mac, Donorbox

Verified User

Project Manager in Corporate (1001-5000 employees)

Use Cases and Deployment Scope

We use Givesmart events, CRM, And fundraising. I focus more on CRM. I feel like the options for reporting, document settings, events, and fundraising are very primitive as opposed to how the salesperson described them. 1. The system would not allow me to upload our letterhead written on the left and top sides. I can only upload a jpeg of our logo at the top and have to mail letters that are not on our official letterhead. 2. I was not notified that for Organizations, using the contact name on the first line of the address is essential and that it populates the year-end letters, so we didn't do it. We created a custom field for the contact name, but now I need to change the records as I encounter them because of the preset mailing label used on the letters. 3. There is no option to allocate a single donation to multiple campaigns/ledgers. For example, we have sponsors that give 15k and want to allocate it to 3 programs. Instead of entering it once and splitting it, we have to do the process three times: check the number and donor.

Pros

Event guest check-in.
Event guest sitting arrangements.
Ability to email/print a thank you letter from the software.

Cons

Splitting one donation into multiple campaigns/ledgers.
More freedom to upload different setup letterheads.
Better reporting options.
Communications email newsletter options.
Creating better webpages for campaigns.
Create one Cardpointe account for all Givesmart, like CRM and Fundraise, and have the transactions be clear on where the funds came from to eliminate the confusion of two separate Cardpointe accounts.

Return on Investment

Alternatives Considered

Salsa CRM, Salsa Engage and Bonterra Development + Digital

Usability

Other Software Used

Constant Contact, Mailchimp Transactional Email (Mandrill)

GoFundMe Pro

Greater Giving

Bonterra OneCause

GiveSmart by Momentive

What is GiveSmart by Momentive?

Categories & Use Cases

Media

Who Buys & Uses GiveSmart by Momentive

Most Frequent Users

Other Services (except Public Administration)

Health Care and Social Assistance

Arts, Entertainment, and Recreation

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

Netherlands

United Kingdom of Great Britain and Northern Ireland

Most Frequent Users

Admin

Marketing

Finance