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Now that I am comfortable with it, I like it
Updated July 26, 2023

Now that I am comfortable with it, I like it

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

We use the product for fundraisers to help manage donations and donors
  • data review
  • help chats
  • call customer service
  • mobile use
  • I have not seen ROI
  • Less cash
For a major fundraising platform, GiveSmart was the least expensive
Not as intuitive as I would like
Chat support is great, but you are not able to chat with someone over the phone which can be frustrating
We have done a lot in canva and then put it in the platform to resemble our brand
We do not use add on service as of now, but are planning to add their credit card machines to the next event

Do you think GiveSmart delivers good value for the price?

Yes

Are you happy with GiveSmart's feature set?

Yes

Did GiveSmart live up to sales and marketing promises?

Yes

Did implementation of GiveSmart go as expected?

Yes

Would you buy GiveSmart again?

Yes

I think GiveSmart is fine to use with younger donors but with older donors we sometimes have issues with them remembering how to login

Using GiveSmart

2 - Fundraising and Fundraiser management
technological forward thinker
  • donor credit processing
  • fundraiser event webpage
  • fundraiser event ease
  • sustain donors
  • donor comminucation
  • CRM
I think Givesmart does what it is meant to do, but it is not as intuitive as I would like it be. Although, I think we would have a hard time transferring away from using it after now feeling comfortable using it.

Evaluating GiveSmart and Competitors

Yes - Eventbrite - could not keep data and charges
  • Scalability
  • Ease of Use
Ease of use for donors
I might spend more time polling organizations who use it

GiveSmart Implementation

I wish it was more intuitive for donors to use on their phones during events
  • Implemented in-house
  • sign in

GiveSmart Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I did not, significant extra cost
I had a site get deleted and they said it could never come back and after two days they had it reinstated in my domain

Using GiveSmart

ProsCons
Relatively simple
Technical support not required
Consistent
Quick to learn
Difficult to use
Feel nervous using
Lots to learn
  • charging a card
  • creating a site
  • registration