GoTo is the go to software
January 03, 2026
GoTo is the go to software
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- GoTo Connect Phone System
- GoTo Connect Contact Center
Overall Satisfaction with GoTo Connect
Our company currently uses GoTo Connect for the contact center. This helps us manage our call flow, recordings help with quality assurance and customer satisfaction. We have also used the dashboard for agent performance which have helped us tremendously find any weak links in the contact center department.
Pros
- Route calls
- Fast Merchant Support
- User Friendly
Cons
- Reporting
- Call Pulling
- Missed, Abandoned Call Accuracy
- Saved money
- Better Call time
- Better customer experiences
We currently only use the simple features of go to and have no yet full explored the entire aspect of it.
Some providers are very eager to catch a sale and not help you once you are locked in. I found with GoTo Connect the merchant support team to be very helpful and easy to get a hold of.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes
Comments
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