Reliable all in one calling solutions for daily operations
January 09, 2026
Reliable all in one calling solutions for daily operations
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- GoTo Connect Phone System
- GoTo Connect CX
- GoTo Connect Contact Center
Overall Satisfaction with GoTo Connect
Our organization uses GoTo Connect as our primary business phone system in handling vendor coordination, internal team calls and customer follow-ups. Previously, we managed calls through personal mobile and a legacy PBX, but tracking and accountability were difficult. It has centralized our business communication, allowed call routing by department, and gave visibility into missed and answered calls.
Pros
- Simple call routing and auto-attendant setup.
- Call history and analytics to track efficiently.
- Desktop and mobile app are both excellent.
Cons
- Admin setting are difficult at first.
- Analytics are limited in comparison.
- Improved call routing reduced missed calls.
- Improved team response time and accountability.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes
Comments
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