Item: GoTo Connect
Rating: 8
Author: Verified User

Overall Satisfaction with GoTo Connect

Use Cases and Deployment Scope

GoTo Connect is used as our phone system for our whole company at multiple locations in Texas and Alabama. Users access via deskphone and softphone. It is managed by the IT Department. We have been using it for over 3 years and are very happy with our service. The tech support is 5 stars!

Pros and Cons

Pros

Technical Support
Meetings
Admin Panel

Cons

Provishing the phones are sometimes an issue.
I would rather a number to call rather than needing to create a ticket on the support site and having to wait for a tech to call us.
The support sites search function could be improved.

Return on Investment

Easy Administration for IT Team members
Analytics and reports for our Sales Team are easy to give granular access to.
Easy access to directories and users really enjoy voicemail to email features

Implementation Rating

Planning out your phone system archeticture and implementing workflows was very important when setting up phone system. Making sure your rings groups and the menber of each ring group are also very benefical durin implementation if they are going to be used. The implementation was easy and seamless. I highly recommend this product.

All in One Platform

It is a very robust and feature rich administration panel. It makes it very easy to onboard users. Synching changes is also very easy. The Admin panel has so many features and simplifies administering the phone system. This is one of the best experiences of the product. It has really made managing the phone system so much easier.

Alternatives Considered

(EOL) Cisco Cloudcenter

It is very similar, but with even easier administration which allows administration with a smaller IT Team. One of the main reason we selected GoTo Connect was for its cost and feature packed admin panel.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Other Software Used

Cisco 5520 Wireless Controller, Cisco Meraki Dashboard, Cisco Meraki MR Wireless Access Points, Cisco Umbrella

Likelihood to Recommend

We use GoTo Connect in our onboarding and offboarding for all users. I love how simple it makes ring groups. The direct line feature is also very valuable to our organization. We creat many stand alone phones for our sales departments and that can just login when other members of the Sales Team travel to different locations.

GoTo Connect Feature Ratings

Comments

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GoTo Connect excellent choice for small Admin Teams

Modules Used