Consistent and trackable communication for cross team execution
January 11, 2026

Consistent and trackable communication for cross team execution

Surbhi Sinha | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • GoTo Connect Phone System
  • GoTo Connect Contact Center
  • GoTo Connect CX

Overall Satisfaction with GoTo Connect

GoTo Connect provides a single place for voice communication which helps to ensure that discussions were logged, traceable and easy to reference. It makes it easy to track commitments and follow ups, and helps to make sure that instructions were not misunderstood and repeated.

Pros

  • Centralized calling keeps all conversations in one place.
  • Call transfer with context reduce back and forth between teams.
  • Call history helps verify timelines and commitments.

Cons

  • Need more dashboard customization options.
  • Call analytics visual can improve.
  • Improved delivery accuracy.
  • Stronger client relationships.
  • Better resource coordination.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

GoTo Connect works well for coordinating distributed and remote teams. It helps in scalability, communication processes remained stable as projects increased.

GoTo Connect Feature Ratings

9.0
Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
9
Call reports
9
Directory of employee names
Not Rated
9.3
Answering rules
9
Call recording
10
Call park
9
Call screening
9
Message alerts
Not Rated
9.0
Video conferencing
Not Rated
Audio conferencing
9
Video screen sharing
Not Rated
Instant messaging
Not Rated
10.0
Mobile app for iOS
Not Rated
Mobile app for Android
10

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