GoTo is Awesome Sauce
January 03, 2026

GoTo is Awesome Sauce

Jason Pope | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

We switched from Mitel Connect to GoTo Connect back in 2023/2024 due to Mitel being sold off to RingCentral. GoTo Connect just had more features and easy admin ability for the IT department. The integration of SMS and mobile app has provided a robust feature set and simplistic use.

Pros

  • SMS integration
  • Mobile App
  • Voicemail Management

Cons

  • Could use some finesse with setups and changes of users.
  • Saved us thousands by switching from Mitel
We had some hiccups in the beginning of the process but it smoothed out over time.
We use all the features except for meetings or video conferences. We heavily utilize the SMS functionality with the PC and Cell applications
GoTo Connect beats Mitel hands down

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Connect again?

Yes

Initial setup, current management and site application for PC and Cell Phones

GoTo Connect Feature Ratings

8.8
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
9
User templates
7
Call reports
9
Directory of employee names
10
7.8
Answering rules
7
Call recording
8
Call park
8
Call screening
8
Message alerts
8
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
10

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