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Groove, a Clari company Reviews and Ratings

Rating: 7.1 out of 10
Score
7.1 out of 10

Reviews

707 Reviews

In my experience, issues with Chrome extension

Rating: 3 out of 10
Incentivized

Use Cases and Deployment Scope

I use Groove, a Clari company for email templates in my roll as SDR. I use Groove, a Clari company to schedule inbound requests with the sales team.

Pros

  • customer support

Cons

  • there are instances where I include calendar dates in emails to prospects, and even after said date has passed, they can click on it to schedule a demo. This has happened several times.
  • Email logging with Salesforce has been very spotty...it works sometimes, and not others
  • I often have to uninstall and reinstall the chrome extension, so that Groove, a Clari company shows up in my Gmail

Likelihood to Recommend

Suited for SDR/prospecting work....

Vetted Review

So user friendly and time saving!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I utilize Groove for email tracking, email templates, flow management, Spaces collaboration between myself and SDR, and analytics. Solves the problem of not knowing if my emails are being read. Provides a space for myself and my SDR to collaborate on territory planning and creating tasks to complete. Allows me to create emails that use merge fields for quick prospecting. Creates a space to create multi-step flows for effective prospecting activity.

Pros

  • email tracking
  • customer service
  • user friendly interface

Cons

  • There are some glitches in the email integration to outlook (sometimes does not send the email and then occasionally will erase all content from the email)

Likelihood to Recommend

It is great to see how much prospecting activity you have done. It is great that it tracks emails and can show you who has opened an email, who has clicked on the links from emails, and tracks the percentage rates of these actions. The flows are fantastic and are great to set up prospecting activity. The integration with Salesforce is also great.

Vetted Review
Groove, a Clari company
1 year of experience

Groove from this Account Manager's Perspective

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Customer outreach and maintenance. It is my go-to for reminders and follow-ups. It allows me to set up multiple flows for multiple marketing campaigns and the email updates it sends me daily remind me to keep up on my calls and emails. I feel as if I have had a successful day if my Groove flows are updated.

Pros

  • Ease of use
  • Simplicity in design
  • Customization

Cons

  • Perhaps a few more email options for email customization
  • Allow customers to choose the amount of time per meeting instead of just 4 options
  • Emails reminders to customers about upcoming meetings

Likelihood to Recommend

I find Groove the perfect companion to Salesforce and Outlook. Between these 3 tools, all of our SDR, BDR, Account Managers, and Account Executives have become much more efficient. Even some members of our management team utilize the tool now, which is nice to see, so they know the work we put into it.

Highly Recommend!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I use Groove, a Clari company, to schedule calls with the students I coach - and absolutely love it! I have created a well oiled machine to keep a consistent communication line open with students. And to keep my schedule organized. I absolutely love creating a buffer before and after calls with Groove, a Clari company, to ensure I have time for admin and breaks between my calls and meetings.

Pros

  • Easy to use platform
  • Built in buffer before and after calls

Cons

  • A section for notes that a client wants to write in before a meeting
  • Required sections clients have to fill out (first and last name etc)

Likelihood to Recommend

Amazing when you are scheduling regular appointments over and over again with the same clients!

Allows me to work smarter!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Groove as an integration between Gmail and Salesforce. It helps to sync all of my outreach and inbound communication. It allows me to send flows to prospects and clients and saves me time from manual email reach out.

Pros

  • Integrates seamlessly with Salesforce
  • Allows me to send flows/ campaigns to clients and prospects
  • Provides real time stats on all email communciation

Cons

  • Would LOVE an app on my phone that would allow me to call and log to SFDC

Likelihood to Recommend

Being in sales, we are required to reach out to clients and prospects daily. Utilizing the Flow feature allows me to work smarter on other projects while I am automating my reach outs.

Love Groove, can't live without it!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

As an account manager, I use flows every day to send out 1st contact emails, advertise our services and products and hopefully get meeting to upgrade my accounts.

I also use the calendar resources and some templates for emails.

I love how integrate it is with Linkedin and Salesforce, saving a lot of time when prospecting and cleaning up the best leads.

Pros

  • Flows
  • Calendar scheduler link
  • Connection with Linkedin
  • Connection with salesforce

Cons

  • As a big company I would love to see more of what my peers are doing, which flows are working and get more visibility on actions around the world, so it would be great to see top flows in my organization and any other staticts and examples that could be seen on the tool itself

Likelihood to Recommend

It could suggest what a prospect email could look like even though we dont have that information

Vetted Review
Groove, a Clari company
1 year of experience

Groove is the BEST!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I use Groove to import contacts via Salesforce, create email templates, and keep track of opens and link clicks. This helps me understand what percentage of prospects that open my emails, and reach out when the open and read the email.

As an account manager, I'm able to keep track of data and change up my email subject lines and text based on success rates.

Pros

  • Track email opens
  • Track clicks
  • Import contacts via Salesforce

Cons

  • easier to reupload
  • auto de-duping based on email addresses
  • recommended salesforce format

Likelihood to Recommend

Well Suited: Reaching out to prospects and maintaining relationships with clients

Groove is pretty groovy

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Tool for campaign creation with prospecting sequencing and lead gen management and follow-ups.

Pros

  • Integration with Outlook
  • Ease of use
  • easy management and install

Cons

  • needs more templates
  • functionalities
  • integrations with more tools like SFDC

Likelihood to Recommend

Well suited when prospecting into accounts and easier tu use than some competitors

Outstanding Productivity Solution Tightly Coupled with Salesforce

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Groove to:

<ul><li>Increase rep productivity and relevant reporting</li><li>Improve data quality going into Salesforce (auto logs activities and meetings)</li><li>Reduce gaps in properly responding to inbound leads</li><li>Analyzing trends in rep conversations and meetings</li></ul>

Pros

  • Seamlessly integrates into Salesforce, it's native built around Salesforce
  • Effortless logging of user emails, meetings, and calls (it just works!)
  • Always developing new features and engaging with the passionate and ever-growing Groove community
  • Excellent support team if issues ever arise

Cons

  • There are a few complex use cases where we've had to reach out to Groove support / solution architects to come up with a proper solution. It would be great to see something like a "How We Solved That Using Groove" knowledge base created to help get the creative solution innovation flowing more for us before we have to formally reach out for support.
  • It would also be nice if the Groove dialer had a way to better interact with inbound phone trees and/or more tutorials provided on how to set up Groove according to best practices with the top phone solutions like Zoom Phone.
  • Groove Conversations is good, but it still has a ways to go to be an equivalent of other top tools in this space like Gong and Chorus.
  • Our reps would like the ability to initiate an outbound phone call from their cell phone and have it be auto-logged without any involvement of their desktop Groove dialer app.

Likelihood to Recommend

<ul><li>Groove is excellent for the use case of improving sales representative and customer success representative productivity and data quality when used alongside Salesforce. It is a Salesforce focused tool. You should definitely consider Groove if you are a current Salesloft / Outreach user and you also use Salesforce.

</li><li>Groove would not be a good fit for an organization not using Salesforce. </li></ul>

Love groove!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

It makes outreach Sooo easy! I never lose track of a prospect and love love love the omnidialer bar feature. Would not be able to succeed at my job without groove. Makes high volume out reach easy! I love all the others tools that allow me to collaborate with different coworkers from all roles

Pros

  • Outreach
  • Prospect Orginization
  • Email blasts
  • Analytics

Cons

  • Sometimes calls aren’t logged
  • Integrate with hubspot please!!!
  • More analytics

Likelihood to Recommend

Best for large scale outreach! Not the best at targeting prospects twice in the same day. Wish they had this feature. Overall groove is a great app for any type of outreach. Makes my job super easy. If we could add a 2 call touch per day, that would solve all my issues.