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Outstanding Productivity Solution Tightly Coupled with Salesforce
August 10, 2023

Outstanding Productivity Solution Tightly Coupled with Salesforce

Jack Michel, Jr. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We use Groove to:
  • Increase rep productivity and relevant reporting
  • Improve data quality going into Salesforce (auto logs activities and meetings)
  • Reduce gaps in properly responding to inbound leads
  • Analyzing trends in rep conversations and meetings
  • Seamlessly integrates into Salesforce, it's native built around Salesforce
  • Effortless logging of user emails, meetings, and calls (it just works!)
  • Always developing new features and engaging with the passionate and ever-growing Groove community
  • Excellent support team if issues ever arise
  • There are a few complex use cases where we've had to reach out to Groove support / solution architects to come up with a proper solution. It would be great to see something like a "How We Solved That Using Groove" knowledge base created to help get the creative solution innovation flowing more for us before we have to formally reach out for support.
  • It would also be nice if the Groove dialer had a way to better interact with inbound phone trees and/or more tutorials provided on how to set up Groove according to best practices with the top phone solutions like Zoom Phone.
  • Groove Conversations is good, but it still has a ways to go to be an equivalent of other top tools in this space like Gong and Chorus.
  • Our reps would like the ability to initiate an outbound phone call from their cell phone and have it be auto-logged without any involvement of their desktop Groove dialer app.
  • Auto activity/email/meeting logging
  • Groove flows (i.e. sales / success cadences)
  • Groove Dialer
  • The Groove Omni-sidebar promotes easier manual data entry when needed
  • Much faster lead response time, leading to higher lead conversion and opportunity win rates
  • Improved onboarding handoff between sales and customer success, resulting in happier customers from the beginning
  • Significantly better Salesforce activity, meeting, and email logging, resulting in happier reps as well as happier leadership in terms of reporting.
  • Groove is easy for me to use in my Revops/SFDC operations rule.
  • Even better, Groove is easy for our sales managers and reps to use and my personal involvement is rarely needed, allowing our sales and marketing teams to create value without me being a roadblock in the process.
Groove's integration with Salesforce is its primary differentiator. Outreach/Salesloft cater to all CRMs and their sync with SFDC has a delay, requires additional configuration, and is often frustrating for admins.

Salesforce Sales Engagement (formerly High Velocity Sales) also has a native integration (with no sync), but Groove is easier to use for the typical sales manager/sales rep end user. With Sales Engagement, I would be needed to help build functionality and alleviate issues, whereas with Groove, our users are much more self-sufficient.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

  • Groove is excellent for the use case of improving sales representative and customer success representative productivity and data quality when used alongside Salesforce. It is a Salesforce focused tool. You should definitely consider Groove if you are a current Salesloft / Outreach user and you also use Salesforce.

  • Groove would not be a good fit for an organization not using Salesforce.