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Groove from this Account Manager's Perspective
October 11, 2023

Groove from this Account Manager's Perspective

Bret Harmon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove, a Clari company

Customer outreach and maintenance. It is my go-to for reminders and follow-ups. It allows me to set up multiple flows for multiple marketing campaigns and the email updates it sends me daily remind me to keep up on my calls and emails. I feel as if I have had a successful day if my Groove flows are updated.
  • Ease of use
  • Simplicity in design
  • Customization
  • Perhaps a few more email options for email customization
  • Allow customers to choose the amount of time per meeting instead of just 4 options
  • Emails reminders to customers about upcoming meetings
  • Flows
  • Calendar Link
  • Reporting
  • We eliminated 2 other programs, which saved our budget.
  • Making people more efficient at their jobs has turned up the sales volume.
  • I, personally, have had 3 of the best months in my current role since using the product.
It took a minute for me to get my flows and margin errors just right, and when it comes to getting the correct email formats. However, my two connections with your service team were very good, so I know I can always reach out for help when needed. Plus, I cannot think of a time when the service has been unavailable.
Groove is at the top of my list in comparison to others in the market.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

I find Groove the perfect companion to Salesforce and Outlook. Between these 3 tools, all of our SDR, BDR, Account Managers, and Account Executives have become much more efficient. Even some members of our management team utilize the tool now, which is nice to see, so they know the work we put into it.