In my experience, issues with Chrome extension
November 21, 2024

In my experience, issues with Chrome extension

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove, a Clari company

I use Groove, a Clari company for email templates in my roll as SDR. I use Groove, a Clari company to schedule inbound requests with the sales team.

Pros

  • customer support

Cons

  • there are instances where I include calendar dates in emails to prospects, and even after said date has passed, they can click on it to schedule a demo. This has happened several times.
  • Email logging with Salesforce has been very spotty...it works sometimes, and not others
  • I often have to uninstall and reinstall the chrome extension, so that Groove, a Clari company shows up in my Gmail
I have to add and remove the extension from Chrome several times a week for it to function
I had less issues with logging with he other two, compared to Groove, a Clari company.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

No

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

No

Suited for SDR/prospecting work....

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