Groove is the BEST!
Updated November 29, 2023

Groove is the BEST!

Shahina Mohammed | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove, a Clari company

I use Groove to import contacts via Salesforce, create email templates, and keep track of opens and link clicks. This helps me understand what percentage of prospects that open my emails, and reach out when the open and read the email.
As an account manager, I'm able to keep track of data and change up my email subject lines and text based on success rates.
  • Track email opens
  • Track clicks
  • Import contacts via Salesforce
  • easier to reupload
  • auto de-duping based on email addresses
  • recommended Salesforce format
  • Email opens
  • Link clicks
  • Success rate
  • increased productivity
  • easier bulk emails
  • save email templates and flows
Very user friendly and easy to learn
  • Outreach
I prefer Groove because of its seamless integration with Salesforce and Gmail, and the User Interface is much more simple and user friendly,

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

Well Suited: Reaching out to prospects and maintaining relationships with clients

Using Groove, a Clari company

5000 - They represent different departments such as Sales, Marketing, Account Management, Customer Success, and more.
10 - IT department, champions on each team, etc
  • Creating and sharing templates
  • Tracking email opens and click rates
  • Being able to keep track of a flow
  • De-dupe technology
  • Integration with Salesforce
  • Sharing templates
  • Testing out different messaging based on click and open rates
  • gathering data
  • Automating emails
  • Creating reports
I use Groove often and really appreciate the features and automation that it provides for my team and I.

Evaluating Groove, a Clari company and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Ease of use and integration is the most important to me! It automatically logs activity onto Salesforce.

Groove, a Clari company Implementation

considering how great it works and how well everyone knows how to use it, i assume it went smoothly

Configuring Groove, a Clari company

Just right for this product
Some - we have done small customizations to the interface - tracking everything into salesforce, integration with gmail, de-duping contacts

Groove, a Clari company Support

Support team is very quick and efficient at resolving and questions or concerns
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I'm not sure.
Groove support team is always quick to respond and provide assistance where it is needed.

Using Groove, a Clari company

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Creating templates
  • Sending emails
  • Importing contacts
  • looking into insightful data
  • creating a flow

Groove, a Clari company Reliability

groove is a great solution for sales and account management teams

Integrating Groove, a Clari company

it integrates smoothly with gmail and salesforce
  • salesforce
  • gmail
not sure, but it operates very smoothly
  • File import/export

Upgrading Groove, a Clari company