ISL Light

Score8.9 out of 10

150 Reviews and Ratings

What is ISL Light?

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.

Categories & Use Cases

Media

Screenshot of remote access control in ISL Light.

Screenshot of unattended access setup. Access can be allowed to as many computers as desired.

Screenshot of a connection with a remote client, which can be set up by sending an email or sharing a link.

Screenshot of interactions with the Windows UAC on a remote device.

Screenshot of the dual panel File Manager, used to transfer files.

Screenshot of the web console where remote desktop sessions can be managed from a web browser.

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Screenshot of remote access control in ISL Light.

Remote Active Directory® management
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
Category average: 8.3
Over-the-Internet remote session
Establish secure remote connection with computers outside the network firewall.
Category average: 9.4
Remote management of servers & workstations
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
Category average: 8.5

Monitoring and Alerts
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
Category average: 8.3
Session record
Ability to record session for training purposes.
Category average: 7.9
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 6.5

#1 most frequent

Professional, Scientific, and Technical Services

“Remote access with no downsides”
— IT Engineer, Atlas Communications

#2 most frequent

Manufacturing

“Significant Time Savings for IT Support”
— IT, traditiromanesti

#3 most frequent

Information

“Much faster response times compared to classic on-site support”
— Systems engineer, PLAN e d.o.o.

Pros

Robust remote access capabilities for unattended connections
Consistent connection speed and stability even with poor client internet
Strong security measures and compliance for regulated environments

Cons

Limited file transfer functionality (e.g., lack of drag-and-drop, clipboard integration)
Outdated user interface and credential management
Complex connection process for end-users requiring downloads

Davi Paiva

Auxiliar de TI in Information Technology at IBITI Projeto (51-200 employees)

Use Cases and Deployment Scope

We use ISL Online as our primary remote access software. In our company, we have several projects, and the feature we use most is the application's groups, which allow us to organize where access will be granted. I frequently use the silent deployment link; we created a GPO that runs a script that executes this link, along with a script that modifies the records to match the company's settings.

Usamos o ISL Online como Software principal de acesso remoto. Na nossa empresa temos vários empreendimentos e a funcionalidade que mais utilizamos é os grupos dentro do aplicativo, que possibilitam a gente organizar a onde será feito o acesso. Utilizo muito o link de implementação silenciosa, criamos uma GPO que roda um script que executa este link, juntamente com um script que altera os registros para ficar nas configurações da empresa.

Pros

Quick Access (Acesso rápido)
UAC release configuration (Configuração de liberações de UAC)
Set a user to reject access. (Colocar para usuário rejeitar o acesso)
On-screen message timer (Temporizador de mensagem na tela)
Log in directly when the user is not logged into Windows. (Entrar direto quando usuário não estiver logado no windows)

Cons

More features for the Deployment Link (Mais funcionalidades para o Link de implementação)
Platform customization in the hands of the admin user. (Personalização da plataforma na mão do usuário admin)
To make it clearer that the session has ended. (Mostrar mais nítido que a sessão foi encerrada)

Return on Investment

Excellent value for money. (Custo beneficio excelente)
Easy configuration (Fácil configuração)
It doesn't give false positives on computers. (Não da falso positivo nos computadores)

Usability

Other Software Used

ISL Light

Verified User

Analyst in Engineering (11-50 employees)

Use Cases and Deployment Scope

We provide security solutions for businesses and train staff so they can identify cybersecurity developments and take action in the event of a suspected attack.

Brindamos soluciones de seguridad para empresas y capacitamos al personal para que ellos puedan identificar novedades de ciberseguridad y puedan tomar acción frente a un presunto ataque

Pros

Optimal file transfer between computers
Support with drawing tools for better placement
Versatility in graphic quality, which improves the user experience
display of the characteristics of the equipment to which one, as administrator, connects
Transferencia óptima de archivos entre equipos
Apoyo con herramientas de dibujo para una mejor ubicacion
versatilidad en la calidad gráfica, lo que mejora la experiencia de usuario
visualización de las características del equipo al que uno como administrador se conecta

Cons

to have the versatility that the remote mouse is independent of the local mouse
tener la versatilidad que el mouse remoto sea independiente al local

Return on Investment

It allows you to hold meetings with clients from other cities.
Ease of training staff from large groups
Resolving problems in a short time, which is an optimal strategy for improving delivery times
permite realizar reuniones con clientes de otras ciudades
Facilidad de capacitar personal de grupos numerosos
Resolucion de problemas en tiempo corto, lo cual es una estrategia optima para mejorar los tiempos de entrega

Usability

Alternatives Considered

TeamViewer Frontline and AnyDesk

Other Software Used

TeamViewer, AnyDesk, UltraVNC

Goran Arh

Technical Support in Information Technology at Ascent (1-10 employees)

Use Cases and Deployment Scope

I personally use ISL Light to give technical support to our clients. It makes helping them much easier. I just tell the client to click ISL Light that we integrated in our application and ISL Light client is ran and I can see and control their screen in order to resolve any situation that th client might have.

Pros

ISL Client can be automatically downloaded which makes connecting with clients easier
If the client has more screens, I can easily sweitch between them or look at all of them.

Return on Investment

Just having ISL Light makes the clients trust our application more

Usability

Alternatives Considered

TeamViewer

Nicolas HAULTCOEUR

Directeur informatique in Information Technology at SCOPI (1-10 employees)

Use Cases and Deployment Scope

We use ISL Light for user support purposes, as well as for remote access to devices outside our usual scope.

Nous utilisons ISL Light à des fins de support utilisateurs, ainsi que de prise en main à distances sur des devices en dehors de notre scope habituel.

Pros

Remote support - Support à distance
Taking control of devices without the user - Prise en main de devices sans l'utilisateur
Remote stains - Taches à distance

Cons

Multi-screen management - La gestion du multi-écran
Organizing devices in the console - L'organisation des devices dans la console

Return on Investment

Save time - Gain de temps
Technical support satisfaction - Satisfaction techniciens support
Satisfied clients- Satisfaction clients

Usability

Alternatives Considered

TeamViewer and AnyDesk

Sebastijan mid

Systems engineer in Information Technology at PLAN e d.o.o. (1-10 employees)

Use Cases and Deployment Scope

Our organization uses ISL light to provide remote support to our many customers who rely on fast response times and ease of providing remote assistance. ISL light, with its ISL Light Client and its ISL Always On agent, provides all the necessary features to achieve these goals.

Pros

Ability to sort customers in their own groups
ISL always on agent provides seamless connections to customers remote machines with minimal coordination required between a consultant and remote customer
Seamless switching between various user accounts on a customer machine if necessary
Ability to establish RDP connections
One-click silent install for ISL Always On based on pre-determined parameters (customer, group, password).

Cons

Program is lacking copy-paste functionality for data files, only text clipboard can be copy-pasted between two machines. Integrated file browser and transfer tool is insufficient and a hassle to use.
Usernames and passwords are not stored for RDP connections, requiring consultant to re-enter them whenever establishing RDP session trough a secure tunnel.
Passwords for accessing remote machines are stored only locally and not in the user's account. Requires user to enter passwords separately on every machine they want to establish connections from.
Establishing a connection from a windows to apple machine works as it should, however mouse clicks do not register in a consistent way, sometimes requiring multiple mouse clicks to register a command.
Mouse 4 and 5 buttons do not work on remote sessions.
Keyboard strokes have a noticeable delay even on ultra-fast connections, which is annoying in certain situations when lots of text input is required.

ISL Light

What is ISL Light?

Categories & Use Cases

Media

ISL Light Key Features

Top Performing Features

Remote Active Directory® management

Over-the-Internet remote session

Remote management of servers & workstations

Areas for Improvement

Monitoring and Alerts

Session record

Access to sleeping/powered-off computers

Most Frequent Users

Professional, Scientific, and Technical Services

Manufacturing

Information

ISL Light Reviews

Pros

Cons

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Return on Investment

Usability

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

ISL Light Alternatives