ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.
$418
per year (1 concurrent user)
Splashtop
Score 8.8 out of 10
N/A
Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device.…
$99
per year per user
Pricing
ISL Light
Splashtop
Editions & Modules
Standard
$34.90
per month (billed annually) per concurrent user
Self-Hosted
$44.90
per month (billed annually) per concurrent user
Premium
$54.90
per month (billed annually) per concurrent user
Enterprise (Managed Private Cloud)
$23,976
per year 20 concurrent users
Splashtop Remote Access Pro
$8.25
per month per user, billed annually
Splashtop Remote Access Performance
$13.00
per month per user, billed annually
Splashtop Remote Support Enterprise
Contact Sales
per month per concurrent technician, billed annually
Splashtop Remote Access Enterprise
Contact Sales
per month per user, billed annually
Splashtop On-Prem
Contact Sales
Splashtop Autonomous Endpoint Management (AEM)
Contact Sales
per month per endpoint, billed annually
Splashtop Remote Support SOS
Starting at $22.00
per month per concurrent technician, billed annually
Offerings
Pricing Offerings
ISL Light
Splashtop
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
ISL Online's pricing model considers the number of licenses purchased, which determines the maximum number of concurrent users within the organization. A concurrent user is defined as anyone running one or more sessions simultaneously from any device. There are no restrictions on the number of ISL Light users within a company or the remote devices managed.
For example, with three licenses, an unlimited number of people in a company can use ISL Light and can access an unlimited number of remote devices, but only three users can use it concurrently. When one of these three users ends their session, a fourth user can begin their session, and so on.
Fast, quick, nonsense free, can downgrade picture quality for clients on mobile broadband
The three above mentioned softwares like CWA, Splashtop and TeamViewer can require you to lookup information on how to use the software, in-comparison to ISL where it's easy graphically.
Simple UI with ease of use for the end user. ISL Light compability with a range of Windows OS's. Cost effective in relation to number of licenses versus active remote control techs. Great tech support and aftersale service puts ISL Light at the front of the line above the rest.
Verified User
Board Member
Chose ISL Light
ISL Light is easy to use and covers all our permanant access devices but is also easy to manage our ad-hoc clients, the only negative over some is you can't automate remote tasks
ISL light is suitable for anyone who plans to provide remote assistance services on a medium to large scale. Due to the high entry price, it is less suitable for consultants with a smaller number of clients or remote stations that need management. Their smallest package in which minutes are rented does not seem suitable for most cases.
Very well suited for somebody who is provding remote support, either as general support for user machines, or for support for software providers. When rolling out a new product to a client, it is excellent, as it allows specific issues to be addressed, and can allow a cleaner deployment. In some scenarios (highly regulated) it may not fit well with security policies. This is potential not because of any security risk, but because users will not be as familiar with Splashtop as with other remote access tools.
Remote Access & Support is the best least expensive solution for mid to small businesses not needing to purchase extras and cost effective.
Splashtop's endpoint security is one of the best if not the best security solution for small to mid-sized businesses who need support that way but cannot afford it individually. Pricing is great too.
Remote Device Management from Splashtop is A+. I am able to manage computers that aren't easily accessible but by internet connection and keep them updated and running as they should be without the hassle of going to the job site and performing those tasks.
Need a control toggle at least on AlwaysOn. User moves the mouse and you lose all control instantly.
Clipboard features are a bit wonky still, and your clipboard seems to get emptied a lot. So if you're trying to copy and paste you might lose something
Passwords for the systems are saved per machine, so if you work from multiple devices it can be tricky if you have complex passwords
Unfortunately, the word "splashtop" is not phonetically easy for our customers to distinguish over the phone, so it can be a real eye-rolling challenge to direct them to the one-time use code
The SOS page is pretty easy to understand, but it needs even more simplicity for our clients. A big fat throbbing arrow pointing to where the download can be located would be helpful 8-p
I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts
Everything works well and quickly, and that's all we need. ISL Light always works, and we've never had a situation where the server was inaccessible or the website was down. It simply gives us a 100% guarantee that we can always log in to our customers' systems. We can install the ISL Light client at our customers' sites without any problems, even though security is high.
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
I recall one outage, and it wasn't very long. We use QuickAssist when someone's having a problem connecting with Splashtop on a Windows machine. Fortunately, that doesn't happen very often. QuickAssist is for the QUICK Assist. Splashtop is far better for addressing more complex support needs.
I've found occasional speed bumps and disconnects that are annoying. I don't know who or what to blame. If there was a way for Splashtop to survive through dropped packets, that might help. A tool like Microsoft Remote Desktop disconnects far more easily than Splashtop does, but Splashtop sometimes requires three to four sessions, or at least shows 3-4 sessions in the logs/reports for a given support call.
We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.
I haven't had a problem connecting with Splashtop support, but even though I've contacted them several times about the locked Ctrl key issue they have been unable to resolve it. I haven't found anybody who will take ownership of my issue, and I just gave up on trying to resolve it and live with the nuisance.
It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough
Multi-monitor handling is super easy with ISL Light. The licensing model of ISL Light's self-hosted version is unbeatable. Great technical support, which often used before I purchased. The unbelievable price increase during and after the covid time of remote tools, has ended, when I found ISL Light. ISL Light is really a underdog in the remote utility market. I'm glad that I found it.
I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. TeamViewer is just too expensive in comparison.
A colleague got a significantly better deal that did not allow him to use Groups. His savings/pricing was far more attractive than mine was. I tried to get that from sales, and they told me it was not an option. That was disappointing.
I bought service for 250 unattended machines. I anticipate the next level will be very expensive, so I may stop at 250. It works very well for our needs. Only recently have I needed to add a second team to add a group of computers, but it's all been great.
