Ivanti LANDESK Service Desk (discontinued) Reviews & Ratings 2024

Overview

What is Ivanti LANDESK Service Desk (discontinued)?

The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern…

Recent Reviews

Does the job, but not fancy

6 out of 10

April 29, 2021

Incentivized

We use Service Desk to track incidents (a.k.a. "trouble tickets") for IT services provided to the entire organization (which spans five …

Ultimate truth about Ivanti ITSM

9 out of 10

December 23, 2019

ITSM is what we use to manage and support our staff. The current implementation is used for our IT and buildings divisions. It currently …

The solution that you are looking for

9 out of 10

January 16, 2019

We currently use Service Desk across the whole organization. We have multiple servers set up for different groups within the company. …

Ivanti Service Management

7 out of 10

January 16, 2019

We currently use Ivanti ITSM Service Desk as our help desk ticketing system and reporting tool through our entire organization. This tool …

Visual design with more in depth features to customize however you want

7 out of 10

January 15, 2019

Incentivized

We use Service Desk across multiple departments and our entire organization relies on this product. It assists with communication, support …

Great ITSM solution that allows for easy customization!

10 out of 10

April 27, 2018

Incentivized

We use Ivanti across our entire company for users to request services from IT from the Service Catalog. Within Technology, we use Ivanti …

Why is LANDesk better!

7 out of 10

May 06, 2016

Incentivized

LANDesk was being used as an incident management system for the company and also manage our Client requests

Read all reviews

Popular Features

View all 13 features

Change requests repository (7)
10.0
100%
Organize and prioritize service tickets (7)
9.0
90%
ITSM reports and dashboards (7)
9.0
90%
Self-service tools (7)
8.0
80%

Return to navigation

Pricing

View all pricing

Ivanti LANDESK Service Desk (discontinued)

N/A

Unavailable

What is Ivanti LANDESK Service Desk (discontinued)?

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

1 person also want pricing

Alternatives Pricing

Atera

$99

per month per user

What is Atera?

Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of…

Microsoft System Center

$1,323

per month

What is Microsoft System Center?

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard…

Return to navigation

Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.3

Avg 8.1

9
Organize and prioritize service tickets
(7) Ratings
Prioritize tickets to ensure most urgent are tackled first
7.9
Expert directory
(4) Ratings
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
8
Service restoration
(6) Ratings
Impact assessment and automated fixes for common problems
8
Self-service tools
(7) Ratings
Repository of information documenting common issues and known resolutions which can be accessed directly by users
8
Subscription-based notifications
(5) Ratings
Users subscribe to notifications for ticket updates
8
ITSM collaboration and documentation
(6) Ratings
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
9
ITSM reports and dashboards
(7) Ratings
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

5.7

Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

Avg 8.4

Return to navigation

Product Details

About
Tech Details
FAQs

What is Ivanti LANDESK Service Desk (discontinued)?

Ivanti LANDESK Service Desk (discontinued) Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Reviewers rate Change requests repository highest, with a score of 10.

The most common users of Ivanti LANDESK Service Desk (discontinued) are from Mid-sized Companies (51-1,000 employees).

Return to navigation

Comparisons

View all alternatives

Compare with

Reviews and Ratings

(36)

Attribute Ratings

9.1
Support Rating1 rating

Reviews

(1-7 of 7)

Sort By *

Companies can't remove reviews or game the system. Here's why

April 29, 2021

Does the job, but not fancy

Verified User

Manager in Information Technology

Higher Education Company, 1001-5000 employees

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Ivanti LANDESK Service Desk (discontinued) Feature Ratings

Incident and problem management (7)

71.42857142857143%

7.1

Organize and prioritize service tickets: 90%
9.0
Expert directory: N/A
N/A
Service restoration: 80%
8.0
Self-service tools: 80%
8.0
Subscription-based notifications: 80%
8.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 90%
9.0

ITSM asset management (2)

80%

8.0

Configuration mangement: 80%
8.0
Asset management dashboard: 80%
8.0

Change management (3)

80%

8.0

Change requests repository: 100%
10.0
Change calendar: 60%
6.0
Service-level management: 80%
8.0

December 23, 2019

Ultimate truth about Ivanti ITSM

Verified User

Supervisor in Information Technology

Government Administration Company, 1001-5000 employees

Score 9 out of 10

Vetted Review

Verified User

Ivanti LANDESK Service Desk (discontinued) Feature Ratings

Incident and problem management (4)

75%

7.5

Organize and prioritize service tickets: 90%
9.0
Self-service tools: 50%
5.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 80%
8.0

ITSM asset management (3)

36.666666666666664%

3.7

Configuration mangement: 70%
7.0
Asset management dashboard: 30%
3.0
Policy and contract enforcement: 10%
1.0

Change management (3)

56.66666666666667%

5.7

Change requests repository: 90%
9.0
Change calendar: 80%
8.0
Service-level management: N/A
N/A

January 16, 2019

The solution that you are looking for

Verified User

Administrator in Information Technology

Aviation & Aerospace Company, 1001-5000 employees

Score 9 out of 10

Vetted Review

Verified User

Ivanti LANDESK Service Desk (discontinued) Feature Ratings

Incident and problem management (7)

90%

9.0

Organize and prioritize service tickets: 90%
9.0
Expert directory: 90%
9.0
Service restoration: 90%
9.0
Self-service tools: 90%
9.0
Subscription-based notifications: 90%
9.0
ITSM collaboration and documentation: 90%
9.0
ITSM reports and dashboards: 90%
9.0

ITSM asset management (3)

90%

9.0

Configuration mangement: 90%
9.0
Asset management dashboard: 90%
9.0
Policy and contract enforcement: 90%
9.0

Change management (3)

90%

9.0

Change requests repository: 90%
9.0
Change calendar: 90%
9.0
Service-level management: 90%
9.0

January 16, 2019

Ivanti Service Management

Verified User

Analyst in Information Technology

Government Administration Company, 1001-5000 employees

Score 7 out of 10

Vetted Review

Verified User

Ivanti LANDESK Service Desk (discontinued) Feature Ratings

Incident and problem management (7)

91.42857142857142%

9.1

Organize and prioritize service tickets: 100%
10.0
Expert directory: 90%
9.0
Service restoration: 90%
9.0
Self-service tools: 90%
9.0
Subscription-based notifications: 90%
9.0
ITSM collaboration and documentation: 90%
9.0
ITSM reports and dashboards: 90%
9.0

ITSM asset management (3)

90%

9.0

Configuration mangement: 90%
9.0
Asset management dashboard: 90%
9.0
Policy and contract enforcement: 90%
9.0

Change management (3)

100%

10.0

Change requests repository: 100%
10.0
Change calendar: 100%
10.0
Service-level management: 100%
10.0

January 15, 2019

Visual design with more in depth features to customize however you want

Jason Koslowski

Desktop Administrator

Frandsen Financial Corporation (Banking, 201-500 employees)

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Ivanti LANDESK Service Desk (discontinued) Feature Ratings

Incident and problem management (6)

81.66666666666666%

8.2

Organize and prioritize service tickets: 80%
8.0
Expert directory: 80%
8.0
Service restoration: 80%
8.0
Self-service tools: 70%
7.0
ITSM collaboration and documentation: 90%
9.0
ITSM reports and dashboards: 90%
9.0

ITSM asset management (2)

90%

9.0

Configuration mangement: 80%
8.0
Asset management dashboard: 100%
10.0

Change management (2)

90%

9.0

Change requests repository: 90%
9.0
Service-level management: 90%
9.0

April 27, 2018

Great ITSM solution that allows for easy customization!

Verified User

Project Manager in Information Technology

Banking Company, 10,001+ employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Ivanti LANDESK Service Desk (discontinued) Feature Ratings

Incident and problem management (7)

91.42857142857142%

9.1

Organize and prioritize service tickets: 100%
10.0
Expert directory: 80%
8.0
Service restoration: 90%
9.0
Self-service tools: 100%
10.0
Subscription-based notifications: 90%
9.0
ITSM collaboration and documentation: 100%
10.0
ITSM reports and dashboards: 80%
8.0

ITSM asset management (3)

26.666666666666664%

2.7

Configuration mangement: 80%
8.0
Asset management dashboard: N/A
N/A
Policy and contract enforcement: N/A
N/A

Change management (3)

100%

10.0

Change requests repository: 100%
10.0
Change calendar: 100%
10.0
Service-level management: 100%
10.0

May 06, 2016

Why is LANDesk better!

Verified User

Professional in Information Technology

Information Technology and Services Company, 201-500 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Ivanti LANDESK Service Desk (discontinued) Feature Ratings

Incident and problem management (5)

62%

6.2

Organize and prioritize service tickets: 70%
7.0
Service restoration: 50%
5.0
Self-service tools: 60%
6.0
Subscription-based notifications: 70%
7.0
ITSM reports and dashboards: 60%
6.0

ITSM asset management

N/A

Change management (2)

30%

3.0

Change requests repository: 60%
6.0
Service-level management: N/A
N/A

Return to navigation

Ivanti LANDESK Service Desk (discontinued)

Atera

Microsoft System Center

Ivanti Neurons for ITSM

Cherwell Service Management

BMC Helix ITSM (Remedy)

ManageEngine ServiceDesk Plus

Salesforce Sales Cloud

CA Service Management

IBM Maximo Application Suite

4me.com

Zendesk Suite

ServiceNow IT Service Management