Name: Knowmax
Author: Knowmax

Help Desk

Web and Video Conferencing

Customer Support

Feature Management

Functional Testing

Mind Mapping

Development

Business Intelligence (BI)

Calibration Management

Collaboration

Dropshipping

Enterprise Search

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Employee Performance Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

3D Printers

3D Printing

Business Process Automation

Cloud Storage

Configuration Management

DevSecOps

Disk Cloning

Fraud Detection

IT Professional Services

Integration Platform as a Service (iPaaS)

Interoperability

Metadata Management

Network Access Control (NAC)

Network Performance Monitoring

Remote Monitoring and Management

SaaS Backup

Scale-Out Storage

Server Virtualization

Static Application Security Testing (SAST)

Storage Area Network

Test Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Event Management

Marketing Attribution

Marketing Automation

Search Marketing Intelligence

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales

Secure Service Edge (SSE)

Security

Car Rental

Construction Accounting

Direct Secure Messaging

Home Health Care

Hospital Management

Medical Office EMR & EHR

Population Health Management

Veterinary

Vertical-Specific

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### Decision Making Tools
Users consistently praise Knowmax's decision-making tools for their user-friendly interface and the ability to create detailed decision trees. While some users find the process of creating decision trees a bit challenging initially, the overall sentiment leans towards the effectiveness of these tools in improving operational efficiencies and customer service. The real-time analytics and proactive approach of the tech team in addressing enhancement requests have also been positively noted by reviewers. Despite some minor suggestions for improvement, the general consensus is that Knowmax's decision-making tools play a significant role in enhancing decision-making processes and driving business outcomes.

### Process Improvement
Users also appreciate Knowmax for its capacity to drive innovation and improve compliance and risk management within business processes. The platform's ability to enhance business process outcomes and agility has garnered positive feedback from users, highlighting its effectiveness in streamlining operations and fostering a culture of continuous improvement. However, some reviewers express reservations about the platform's process improvement capabilities, indicating a need for further enhancements in certain areas to meet evolving business needs.

### Customer Support Efficiency
Users consistently highlight Knowmax's customer support efficiency as a key strength, emphasizing its role in minimizing agent errors, reducing handling time, and providing correct and complete resolutions to customers. The platform's knowledge management tools have led to a reduction in customer support costs and improved Average Handling Time (AHT), showcasing its effectiveness in enhancing customer service operations. Additionally, the customizable nature of the platform through self-curation features has been praised for streamlining customer interactions and improving overall service quality. The positive feedback from users underscores the significant impact of Knowmax's customer support efficiency on optimizing customer support processes and driving operational excellence.

### Contact Center Solutions
Users consistently highlight Knowmax's contact center solutions as a pivotal asset in meeting contact center SLAs and enhancing process quality management. The platform's knowledge management portal, equipped with dynamic features and well-structured categories, has garnered positive feedback for its effectiveness in optimizing contact center operations. While some users may have varying opinions, the general sentiment leans towards acknowledging the strength and value that Knowmax's contact center solutions bring to the table.

Knowmax has transformed the way businesses manage information and provide support to their customers. Deploying the knowledge management platform has resulted in a reduction of customer support costs and AHT, making it cost-effective for businesses. Knowmax is a single platform for real-time solutions related to products, services, FAQs, decision trees, picture guides, new updates, and offers. The self-learning feature of Knowmax has enabled users to establish self-learning in knowledge transfer and readily solve problems with minimal effort.

One of the key business problems solved by Knowmax is handling customer queries efficiently. With its call handling and FAQs section, users have reported that they can handle customer queries quickly while providing correct and complete resolutions. This has resulted in better service quality for customers.

Another key business problem addressed by Knowmax is onboarding new talent. With its self-paced learning feature, training costs have reduced significantly, resulting in increased business turnover due to high-quality service and FTR. Onboarding new talent has become 40% less time-consuming with good performance scale-up.

Moreover, Knowmax allows for the creation of repeatable and consistent outcomes for large complex processes, enabling support staff to be involved in a broader range of activities while maintaining a consistent experience for customers. This has led to improved efficiency on assisted channels and increased SOP adherence.

Finally, the platform's customizable features make it easy to curate everything without much effort, resulting in an omni-channel information experience. Representatives are proactive in helping users customize the platform for their needs.

User-Friendly Design: Reviewers found Knowmax to have a user-friendly software design, with easy navigation and required information present in a single page. Multiple users praised the decision tree feature for being easy to comprehend and helpful in resolving customer queries.

Effective Knowledge Management: Several reviewers appreciated the knowledge management capabilities of Knowmax, including its dynamic features and wide range of content. Users also noted that this feature helped reduce human error and conveyed proper information clearly, leading to improved contact center SLAs and reduced associate errors.

Seamless Integration: The seamless integration of Knowmax into native systems was mentioned by multiple reviewers as a great addition to the software. They praised the ability of decision trees to embed articles with detailed instructions at each step for complex processes, making it easier for associates to resolve customer queries and provide complete resolutions.

Difficulty in Creating Decision Trees: Some users have found it challenging to create decision trees in Knowmax, stating that it requires practice. They suggest the software could benefit from a quality team to check for the client's language and ensure no keywords are missing from the trees. Missing keywords can lead to changes in meaning, creating confusion.

High Cost: A few users have mentioned that the cost of Knowmax is high, which can be a concern for start-up businesses. 

Lack of Intelligent Next-Best-Action Features: Some users suggest that the software could benefit from adding more intelligent next-best-action features as they are developed.

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

Vivantio

eXo Platform is an open-source, social-collaboration software designed for enterprises. Some key features include: Enterprise Social Network, Enterprise Content Management and Social Collaboration.

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Knowmax

Knowledge Management

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Overview

What is Knowmax?