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Knowmax has transformed the way businesses manage information and provide support to their customers. Deploying the knowledge management …
Overview
What is Knowmax?
Knowmax is a knowledge management software for customer support agents to provide better customer service as well as self-service when being deployed at digital channels like website, Apps, and chatbots.Features like interactive decision trees, Knowledgebase, Pictorial Guides, Chatbots, and Learning…
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What is Knowmax?
Knowmax is a knowledge management software for customer support agents to provide better customer service as well as self-service when being deployed at digital channels like website, Apps, and chatbots. Features like interactive decision trees, Knowledgebase, Pictorial Guides, Chatbots, and…
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Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation…
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Crowdbase was collaboration software from the company of the same name in Quebec. The company has ceased operations and the product is no longer available.
Product Details
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- Tech Details
What is Knowmax?
Knowmax is a knowledge management software for customer support agents to provide better customer service as well as self-service when being deployed at digital channels like website, Apps, and chatbots.
Features like interactive decision trees, Knowledgebase, Pictorial Guides, Chatbots, and Learning Management system help support agents as well as the customer itself to get the query resolution in no time.
Features like interactive decision trees, Knowledgebase, Pictorial Guides, Chatbots, and Learning Management system help support agents as well as the customer itself to get the query resolution in no time.
Knowmax Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Knowmax has transformed the way businesses manage information and provide support to their customers. Deploying the knowledge management platform has resulted in a reduction of customer support costs and AHT, making it cost-effective for businesses. Knowmax is a single platform for real-time solutions related to products, services, FAQs, decision trees, picture guides, new updates, and offers. The self-learning feature of Knowmax has enabled users to establish self-learning in knowledge transfer and readily solve problems with minimal effort.
One of the key business problems solved by Knowmax is handling customer queries efficiently. With its call handling and FAQs section, users have reported that they can handle customer queries quickly while providing correct and complete resolutions. This has resulted in better service quality for customers.
Another key business problem addressed by Knowmax is onboarding new talent. With its self-paced learning feature, training costs have reduced significantly, resulting in increased business turnover due to high-quality service and FTR. Onboarding new talent has become 40% less time-consuming with good performance scale-up.
Moreover, Knowmax allows for the creation of repeatable and consistent outcomes for large complex processes, enabling support staff to be involved in a broader range of activities while maintaining a consistent experience for customers. This has led to improved efficiency on assisted channels and increased SOP adherence.
Finally, the platform's customizable features make it easy to curate everything without much effort, resulting in an omni-channel information experience. Representatives are proactive in helping users customize the platform for their needs.
User-Friendly Design: Reviewers found Knowmax to have a user-friendly software design, with easy navigation and required information present in a single page. Multiple users praised the decision tree feature for being easy to comprehend and helpful in resolving customer queries.
Effective Knowledge Management: Several reviewers appreciated the knowledge management capabilities of Knowmax, including its dynamic features and wide range of content. Users also noted that this feature helped reduce human error and conveyed proper information clearly, leading to improved contact center SLAs and reduced associate errors.
Seamless Integration: The seamless integration of Knowmax into native systems was mentioned by multiple reviewers as a great addition to the software. They praised the ability of decision trees to embed articles with detailed instructions at each step for complex processes, making it easier for associates to resolve customer queries and provide complete resolutions.
Difficulty in Creating Decision Trees: Some users have found it challenging to create decision trees in Knowmax, stating that it requires practice. They suggest the software could benefit from a quality team to check for the client's language and ensure no keywords are missing from the trees. Missing keywords can lead to changes in meaning, creating confusion.
High Cost: A few users have mentioned that the cost of Knowmax is high, which can be a concern for start-up businesses.
Lack of Intelligent Next-Best-Action Features: Some users suggest that the software could benefit from adding more intelligent next-best-action features as they are developed.