TrustRadius Insights
Efficient Scripting: Users find the step-by-step guides and troubleshooting tree provided by Yonyx to be very helpful. This enables …
Overview
What is Yonyx?
Yonyx a cloud based platform for creating decision tree driven interactive guides from the company of the same name in Sunnyvale. These guides are used for interactive troubleshooting, business process compliance, telemarketing, Human Resources processes, IT Helpdesk etc. Internal users…
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What is Yonyx?
Yonyx a cloud based platform for creating decision tree driven interactive guides from the company of the same name in Sunnyvale. These guides are used for interactive troubleshooting, business process compliance, telemarketing, Human Resources processes, IT Helpdesk etc. Internal users access…
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Product Details
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- Tech Details
What is Yonyx?
Yonyx Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Efficient Scripting: Users find the step-by-step guides and troubleshooting tree provided by Yonyx to be very helpful. This enables customer service representatives to follow an organized process, making their job more efficient. Several reviewers praised the software's ability to provide faster solutions to customers, leading to greater satisfaction.
User-friendly Interface: Reviewers appreciate how intuitive and easy-to-use Yonyx is. The layout is visually appealing, easy to navigate, and does not require much training for new agents. With its dependability and ability to integrate with CRM systems, users can access scripts easily and customize them according to their preferences.
Excellent Customer Support: Many users highly praise Yonyx's customer support team for being receptive, helpful, and quick in resolving any issues that arise. These users also appreciate the detailed training videos that demonstrate all steps of using the software, which makes it easier for new agents or enterprise admins setting up self-help portals.
Cumbersome Setup: Some users have found the initial set up of Yonyx to be cumbersome and time-consuming, requiring a significant amount of effort to get started.
Technical Issues: Several reviewers have reported technical issues with the software, particularly for those with less technical knowledge, which can cause frustration when trying to use it effectively. Customer support has been inconsistent in providing helpful solutions.
Lack of Flexibility: Many users have expressed dissatisfaction with the linear nature of building out guides within Yonyx, making it difficult to revise or rearrange something in the middle of a guide.