Akamai Cloud Computing

Formerly Linode

Their dashboard and UI is really clean and works great. Everything you need to know about your VPS is there. It's easy to manage and upgrade your plan, domains and everything else. Their support is good and fast, although after almost 2 years I still don't know why my websites go down every now and then. Their support can't answer questions like this (somehow understandable).

Their support is fast. As mentioned before, a little bit extended support would be nice. There is a support forum, but topics often get no replies. A simple "we can't offer support for questions like these" would help a lot already, so you can move on and find help elsewhere.

It performs well, moving to a different provider would cost too much time, not necessary

After all everything worked very well and I learned a lot from it

It's just a few clicks and everything changes automatically

It's very easy to use

There are many options to pick from

It was always available when I needed it

It really depends how good you are at finetuning a web server, PHP settings, MySQL settings, etc.

It was only a few clicks and everything was running

No issues arised

Linode perfectly fits any startup. Not just that, it holds true for design and development business[es] to manage their client’s websites and applications with ease. Scalability is never a problem with Linode. Having said that, a load balanced cluster setup fits precisely for any Enterprise requirements. The availability of multiple linux flavors also gives us an additional choice while setting up opensource applications. Though we are using few Linodes for email servers, we would love to have an email service from Linode. That would take off our worries about managing the email server and services. We had been receiving few requirements year ago on GPU based applications, which we weren't able to take up. Now with the availability of GPU plans we don't have to worry.

There have been very few times we had required the support. Most of them were spam or malicious code injection incidents which when notified helped us to resolve the issues. But the effort and concern the support personnel had during such times are really appreciated. We were given enough turn around time to fix the issues and revert. The fantastic KB has made it really possible to learn almost anything required to manage the instances without getting to reach the support team. And at times when we needed assistance, we almost had it within short time. We have also been assisted at times for very generic questions related to managing the instances, even though we hadn’t opted for Manages Services plan.

In this eight years of being Linode's customer, there hasn't been a single day we faced problem. Even the migration or maintenance activities have been planned, organised and priorly informed. Kudos to taking care of even such small metrics. Though the instances are unmanaged, the support team helps with relevant document links, or their own articles that help us to fix or solve the issues we face.

We haven't faced any issues so fare related to implementation of Linode and are quite happy with it.

We got kick started with an initial walkthrough along with some free credits. The initial walkthrough helped us to understand Linode's ecosystem and start our hands on with Linode. We tried out some apps from Marketplace initially with the free credits, which not only helped us understand Linode better, but also those apps. We had implemented many such apps to our customers with Linode

As mentioned earlier, not just the user experience, but the extent to which we could configure nodes in linode is extremely important feature. From just selecting the operating system, zone, templates, marketplace apps, configuring vlan, IP management, RDNS settings, backup, restoration, migration etc plays a vital role in day to day server management.

Simplicity is the core of Linode, let that be the UX nor their products. I had never faced any challenge with using the Cloud panel not configuring products, right from the very first time. That way, i would say Linode's overall usability is the best compared to all the Cloud providers. It is simple, straight and developer friendly.

I completely agree with the above statement. Linode provides the best option in terms of configurations and scalability. We have chosen share CPU instances many times and then moved on with dedicated CPU instances, just with a click of button.

We haven't faced any outages in service in past 8 years. Also, any important maintenance are informed in prior.

We use Linode for its Geographical presence across multiple locations. That way, we don't really face issues with it.

Customers are quite happy to use and mange their Linode from our billing system like WHMCS and Hostbill

From the first enquiry form submission to taking the first Linode live with free credits, the entire process was butter smooth and systematic.

The after sales support from Linode has been excellent so far

I find Linode to be a flexible environment for my job. The cost is right and the support is great. I just wish they weren't so wedded to Linux. As I said before, I would really like to use *BSD as a first-class Linode. I have asked for this several times now. It's a capability that at least one of their major competitors has.

They always respond with either an acknowledgment of the problem or valuable information on how I can solve the problem if the problem belongs to me. They are very clear where that dividing line is. Once in a while, I get info that is specific to my situation and I appreciate that but, when I pose a question to support, I am always very careful to make sure to ask the question correctly. Linode takes support seriously. That's A LOT more than I can say for any of the shared hosting providers I used before coming to Linode.

I've been with them a long time. They provide me with the capabilities I need coupled with knowledgeable support that's not pay-for-extra.

However, if I move to a non-Linux OS, the level of support by necessity will drop off. I can still ask questions about the infrastructure but I my ability to ask about OS features will decrease.

I wish it hadn't taken as many iterations as it did. Some of it is my own fault and some of it was related to limitations imposed on me by the programming environment I chose to use. All in all, I'd say I did a pretty good job. I'd stack my homegrown spam defenses up against anyone's!

Because I'm an experienced user, I find Linode's VPS product to be really easy to use. I've had my Linode for awhile doing the same thing. The caveat here is that I don't use all the products they offer. I use the ones that I need. Linode doesn't make me bundle stuff I don't need with things that I do. All their products are (individually) priced fairly (and extremely competitively for some products...others are more or less market-standard prices).

Although I use only a fraction of their product offerings, the total set makes scalability an easy goal to shoot for. As I said, I have a few customers that use the services my Linode provides...and I like it that way. However, should I need to scale up, I can...without incurring any more cost than I need to.

There is very little planned downtime. Whenever planned downtime is necessary I'm always given lots of advanced notice and an explanation that I can pass along to my users that they'll understand. I really appreciate that Linode appreciates my commitment to reliable service to my users. It shows that they believe they've been successful when I'm successful.

Linode is an infrastructure provider issues related to performance are really on me. Linode provides a capable infrastructure and allows me to tailor performance of the services I provide to my customers to my specific situation. Linode allows me to implement "tweaks" that, from experience, I know will do the job with little risk without a whole bunch of static from idiot support 'droids who just get in the way ("this isn't supported at the present time").