Livecare Support

Livecare Support, developed by Icona Srl, is a remote access solution designed to provide support services. This user-friendly tool is suitable for businesses of varying sizes and caters to a wide range of professions and industries, according to the vendor. IT professionals, customer support teams, help desk personnel, managed service providers, and technology companies can potentially benefit from Livecare Support's features and intuitive interface.

Key Features

Simple and Intuitive Interface: Livecare Support offers a graphical interface that aims to be clean and easy to use, allowing users to navigate and access support services with ease, according to the vendor.

Release Updates Included: According to the vendor, Livecare Support provides free support and updates for all platforms and operating systems, eliminating the need for users to purchase new releases annually.

Agents and Alarm Management Module: Users can install Internet Agents (Hosts) to establish permanent access to unattended PCs and servers. The vendor claims that timely notifications are provided to prevent remote machines from malfunctioning.

Tracking Remote Support: Business Intelligence functions are available in Livecare Support to monitor and analyze remote support activities. Users can keep track of support statistics and performance indicators to potentially improve service efficiency, according to the vendor.

KPI Statistics on Sessions: Livecare Support includes an internal integrated statistics function to track the time spent on each remote support session. Custom performance indicators are displayed on the dashboard to evaluate help desk efficiency, according to the vendor.

Automatic End-of-Session Emails: Users have the ability to send customized reports at the end of each remote support session, according to the vendor. This feature aims to keep customers informed and maintain a record of all sessions for future reference.

API Integrated with Company Systems: Livecare Support can be seamlessly connected and synchronized with existing business applications, according to the vendor. Users can export support session information to company management software for streamlined operations.

All Functions: Livecare Support aims to provide users with the ability to remotely support customers, check computers, devices, servers, and machines, transfer files, access data, track hours of support provided to each customer, and generate detailed statistics and support session costs, according to the vendor.

Dashboard: Livecare Support offers a dashboard for users to conveniently analyze remote support session statistics, providing insights into support operations, according to the vendor.

Support File: According to the vendor, Livecare Support allows users to access all support data in a single file, ensuring easy retrieval and organization of support-related information.