TrustRadius Insights
MaxContact is a versatile and user-friendly solution that has been praised by users for its professional support and prompt issue …
Overview
What is MaxContact?
MaxContact is a Contact Centre Software Company who boasts Feature Rich, Cost Effective Solutions, with a support ethos that complements their solution, a robust platform and continuous development strategy that aims to protect client investments.
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What is MaxContact?
MaxContact is a Contact Centre Software Company who boasts Feature Rich, Cost Effective Solutions, with a support ethos that complements their solution, a robust platform and continuous development strategy that aims to protect client investments.
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- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
What is MaxContact?
MaxContact is a Contact Centre Software Company who boasts Feature Rich, Cost Effective Solutions, with a support ethos that complements their solution, a robust platform and continuous development strategy that aims to protect client investments.
MaxContact Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Live chat channel
Predictive Analytics Features
- Supported: Intelligent call routing
MaxContact Competitors
MaxContact Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
MaxContact Downloadables
MaxContact Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 50% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 0% |
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
MaxContact is a versatile and user-friendly solution that has been praised by users for its professional support and prompt issue resolution. Customers have reported that the support function is responsive and addresses queries and issues quickly. The product itself is described as modern and intuitive, with informative and interesting demos that help users get up to speed easily.
Another key use case of MaxContact is its account management feature, which customers have found to be proactive and willing to address any issues or suggestions for product development. Users have noted that the software is a significant improvement over previous solutions, although some minor areas for improvement have been identified.
Overall, the experience with MaxContact has been described as good, with no major complaints. The software is easy to use, backed by a prompt support service. Furthermore, customers have expressed satisfaction with the value for money provided by MaxContact, as it offers competitive features at a similar price point to other companies in the market.
Seamless Integration: Many users have praised the integration of the new system, stating that it was well thought out and delivered seamlessly. This has made the transition to the new system easy and smooth for them.
User-Friendly Interface: Several reviewers have found the layout of the software to be completely different from their previous on-premise dialler, but in a good way. They mentioned that it is more up-to-date and user-friendly. They also emphasized that very little training was needed for end users as the software is easy to use and self-explanatory.
Powerful Dialler Features: Numerous users have praised the dialler portion of the software, mentioning that it is packed with features that make campaign and list management easy. They appreciate its flexibility to create custom scripts, dashboards, and reports on-the-fly, which helps their call center stay up-to-date.
Reporting Function Still in Development: Some users have mentioned that the reporting function within the software is still being developed and lacks the ability to write reports from SQL queries. They have expressed frustration with the limited options for customizing reports and have highlighted the need for more flexibility in generating tailored reports.
Basic IVR Feature: One user has stated that the IVR feature in the software is very basic compared to other products. This limitation restricts self-service abilities and may hinder customer interactions, according to this reviewer.
Issues with New Features: Several users have expressed frustration with the software's new features. They have reported that many of these features do not work properly or are not fully functional. These reviewers also mentioned slow development of new features, missed timelines, and a lack of transparency regarding release schedules.