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Microsoft 365 Reviews and Ratings

Rating: 8.6 out of 10
Score
8.6 out of 10

Community insights

TrustRadius Insights for Microsoft 365 are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Accessibility: Users value the convenience of accessing Microsoft Office applications from any location, enabling effortless document editing and collaboration.

Seamless Tool Integration: Reviewers appreciate the smooth integration among various Microsoft Office tools like OneDrive, SharePoint, and Teams, boosting productivity by simplifying file sharing and collaborative work processes.

Cloud-Based Storage Benefit: Some users see great value in the cloud-based storage feature of Microsoft 365 for easy file access and secure backups.

User-Friendly: The user-friendly interface aids in efficient navigation and utilization of the diverse tools.

Updates: Continuous updates and enhancements in Microsoft Office applications offer users new features and improved functionality for a better overall experience.

Reviews

259 Reviews

Microsoft 365 Essential For Our Small Business

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Microsoft 365 as the foundation of our business communication and administration. All members of staff will use Outlook for email, Teams for remote meetings and calls, plus Excel and Word are in use by most people every day. We are then expanding our use to include SharePoint, Power Apps, and Power BI with connections into our main Microsoft 365 systems.

Pros

  • Email and calendar planning using Outlook.
  • Microsoft Excel for data analytics and basic automation.
  • Microsoft Teams for remote calls.

Cons

  • Microsoft Teams can sometimes be glitchy and can be frustrating.
  • There is a push to move to Outlook (new) which is missing a lot of the functionality that is available in the main version.
  • SharePoint has been promoted as the best way to manage files and share data, but it is extremely hard to set up and is very unstable.

Likelihood to Recommend

Microsoft 365 can be recommended for any size of organisation. Having been involved with organisations that use competitor products, the setup process for Microsoft 365 is very simple in comparison. The best scenario is for a small company which requires data security and sharing without needing a complex setup process of expensive overhead.

Most useful

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Microsoft 365 in my organisation. This helps with day to day tasks and has such a scope of work for helping with what we do. From everything to reporting, marketing and planning, I use Microsoft 365 every day. I think the tools it provides are great and have become so embedded in my day to day that I don’t have to think about it.

Pros

  • Reliable
  • Secure
  • Easy to format files

Cons

  • Search function sometimes poor
  • Copilot is incorporated into everything which is not always useful.
  • Sometimes saving files to one drive and sharing doesn’t work.

Likelihood to Recommend

I use Microsoft 365 day to day so it is a very useful tool for me. I like the variety of file formats I can export my files in an use it from end to end in my marketing campaigns. I find it a little annoying that copilot has been incorporated into all the apps as it gets in the way sometimes. But to say I use it everyday, I do not have any big issues.

Vetted Review
Microsoft 365
10 years of experience

Microsoft 365

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

<div>Used for common business applications, such as Word, Excel, PowerPoint and Outlook.</div><div>Outlook being the most used of the applications, for email and calendaring, appointment tracking, etc.</div><div>Word being the second most used, for word processing, mail merge.</div><div>Excel provides the functionality to manage tracking of expenses and cost annalists.</div>

Pros

  • Email tracking and management
  • Word Processing for typing business documents
  • Spreadsheet for tracking of expenses

Cons

  • Wish the Office package was not so costly, especially in larger environments.
  • Outlook (Classic) should be provided outside of the Office package for free or in a perpetual version. While the functionality is good, if you don't renew the 365 license, your historical emails are unavailable.
  • If you spend a lot of time offline, without internet access, the programs will not be able to continue to function, without checking for subscription.

Likelihood to Recommend

<div>Microsoft 365 applications are always the best for word processing, spreadsheets and email handling, localized databases, and presentations. </div><div>

</div><div>If you travel without internet access, it is not well suited for long term offline use. </div><div>

</div><div>The perpetual license with maintenance was much preferred.</div>

Vetted Review
Microsoft 365
4 years of experience

Microsoft 365 Comfort at its finest

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Microsoft 365 for all our email and official documentation. The main problem that this address is that before everyone would use different document programs and this would cause formatting issues and issues with opening and editing a document. Now that everyone is using Microsoft 365 there are little to no formatting issues and you don't have to search for a downloadable program to open someones document.

Pros

  • Universal document types
  • All the programs are very well known by every one
  • Every seems to be using the programs (Word, Excel, Outlook, etc)

Cons

  • New Outlook is difficult to use compared to the old Outlook
  • sometimes too many options isn't a good thing
  • access to the address book in the new Outlook is impossible to use

Likelihood to Recommend

Microsoft 365 would be well suited for medium to large enterprises. This is where there are several hundreds or thousands of people. Since most everyone has used one of the applications the learning curve would be reduced. Another reason would be the ability to implement security measures to prevent access to sensitive data. This could justify the cost of an Enterprise license.

Microsoft 365 delivers as the gold standard of productivity

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I use Microsoft 365 for everything in my workday, from communicating using outlook and teams to productivity apps such as word, excel, and powerpoint. Every app is easy to use and functions as it's supposed to. I wouldn't know how to perform all the tasks related to my work without it.

Pros

  • Word documents
  • Excel spreadsheet
  • Powerpoint presentations
  • Teams Calls

Cons

  • Sharepoint is sometimes difficult to navigate through to find the right files
  • OneDrive sometimes doesn't sync properly
  • Having to re-download frequently used files stored on OneDrive cloud is kinda annoying

Likelihood to Recommend

Microsoft 365 is well suited for use in an enterprise/corporate setting and enables file sharing and backup, as well as ease of collaboration with the means to communicate and send files to team members. Everything is in its usual place and intuitive to use. Less appropriate for file storage as transferring to and from cloud is slow at times

Vetted Review
Microsoft 365
30 years of experience

An office in the cloud.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Microsoft 365 in our organization is used for everything from productivity. The Office Suite is invaluable for everything from documents and documentation in Word, spreadsheets and data models in Excel, presentations used internally and for in-person conferences or virtual webinars in PowerPoint, OneNote for managing and taking meeting notes, Teams for collaboration and meetings (coupled with Copilot for sales that is able to summarize meetings and action items), OneDrive for storing and sharing documents, and SharePoont.

Pros

  • Interoperability.
  • Collaboration.
  • Simplification of sign-in (SSO).
  • Standardization of file formats and templates.

Cons

  • Updates of PowerPoint to keep up with competing products (e.g. Prezi).
  • Add enhancements to OneNote to add functionality to an otherwise stale product.
  • Create new products that make sense in the current ecosystem (e.g., updating Publisher to be more Canva-like or in general a better web and modern focus for communication).

Likelihood to Recommend

Any business, really, that deals with documents, collaboration, and email.

Vetted Review
Microsoft 365
15 years of experience

Microsoft 365 Rocks

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

It includes everything we need for effctive communication and collaboration among team members. The intergrated communication features are great for easily refrencing subject matter across different communication features. Outlook has always been the gold standard for email and the additional features lends itself to easily tracking subject matter email threads. It is a one-stop platform that is very user friendly!

Pros

  • Teams Meetings are easy to set-up
  • Outlook provides everything you need to organize emails, tasks, calendars, etc.
  • It is a very user-friendly platform
  • Easy to learn and use different features and apps

Cons

  • There is nothing I can add as an improvement!

Likelihood to Recommend

Microsoft 365 supports the needs or our company, is easy to learn and use as well. The collboration tools work well specifically chat, Teams meetings and for webiner hosting. It provides a smaller company with all of the tools to effectively communicate and collaborate without overwhelming the users in our company.

Vetted Review
Microsoft 365
4 years of experience

Solid and Reliable

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

It provides collaboration and productivity tools for document creation for word processing, spreadsheet creation, and slideshow development. We have about 350 employees that create materials for staff and students. It's an effective tool in our tool belt for making meaningful materials for digital visual presentation as well as printed materials. It also adds flexibility with virtual meetings with Teams and a robust ability to operate with other organizations’ documents.

Pros

  • Reliable
  • Robust support
  • Compatibility with various file formats
  • Ability to collaborate
  • Brand recognition

Cons

  • Easier access to support
  • less complex interfaces
  • expensive

Likelihood to Recommend

Great for a business environment and consistency. Everyone is familiar with the brand and has good expectations from their products. We've had no issues will dealing with various file formats from other organizations, and the products are very reliable with high uptimes. The products are consistent and powerful and capable.

Bread butter for desk warriors

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I have used Microsoft 365 daily for the last 2 and a half years. I have extensively used the tools inside Microsoft 365 for spreadsheet, analysis, review, notes and presentation purposes. The tools under this product is very much user friendly and dynamic in nature. Me along with all the members if my team consider Microsoft 365 to be our daily bread and butter for all these and effective communications too.

Pros

  • Absolutely brilliant interface
  • Compatible to wide range of file types
  • Can be very easily linked to any and every shared file

Cons

  • Presentation tool of Microsoft can be better.
  • The issue with version control can be worked on for betterment
  • Notes of can have a bit better interface and pop-up colors.

Likelihood to Recommend

Microsoft 365 was really effective in meetings and maintained privacy of each users. All MG team members were very impressed by this. The dynamic nature of Microsoft teams also helped in client calls. But the user friendliness of Microsoft teams looks off compared to Zoom app. That will help us choose Microsoft Teams everyday over zoom.

The gold standard for corporate office productivity

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Microsoft 365 is an all-in-one super product which supports business users to get along which their individual needs which range from emailing needs which can be solved by Outlook, word processing needs which can be accomodated by Word, record keeping/calculation/tracking type needs which can be solved by Excel, business presentations and pitches which can be created with PowerPoint and lastly the key internal and external world collaboration needs which can be addressed with convinience with Teams tool. Further to the above we use SHAREPOINT as our web-based central data repository/content sharing and management system. Using SharePoint supports us heavily with maintaining and uplifting our compliance standards, such as GDPR. Teams immensly boots out speed is 360 customer and internal communications. Organization wide automation needs such as maintaining registers, etc could be easily attained by creating flows with power automate and forms which saves hours of repetitive human effort. Last but not least we also use Forms tool for running internal assessments, statistical information gathering with ease. The different tools and features provided within Microsoft 365 can be easily and conveniently distributed for different user groups by license management.

Pros

  • Provides easy to use predefined templates for Word, Excel, PowerPoint, Forms
  • Central all-in-one communication and collaboration via Teams
  • Compliance Data repository/content management system via SharePoint
  • Easy and fast data and statistical data gathering via forms

Cons

  • Forms lack comprehensive features and parameters for detailed questioning for example cannot be directly linked with Power BI
  • Outlook email filters are not handy to use and require more detailing in terms of location past emails
  • Teams requires substantially large amounts of system resources which could be finetuned

Likelihood to Recommend

The large array of collaboration features are very well suited for large organizations with 100+ end users which can be obtained by assigning a single license such as E5 and by doing this you receive multiple tools for doing the job and large enterprises can make use of these multiple tools for bridging gaps between different user groups, for example within Teams segregated grouping. However considering smaller organizations this might not be the case where they might have simple bought a feature license pack and still much more features which they do not require or hardly use within their corporate environment.