Microsoft 365 Reviews and Ratings

Rating: 8.6 out of 10

Score

8.6 out of 10

Community insights

TrustRadius Insights for Microsoft 365 are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Accessibility: Users value the convenience of accessing Microsoft Office applications from any location, enabling effortless document editing and collaboration.

Seamless Tool Integration: Reviewers appreciate the smooth integration among various Microsoft Office tools like OneDrive, SharePoint, and Teams, boosting productivity by simplifying file sharing and collaborative work processes.

Cloud-Based Storage Benefit: Some users see great value in the cloud-based storage feature of Microsoft 365 for easy file access and secure backups.

User-Friendly: The user-friendly interface aids in efficient navigation and utilization of the diverse tools.

Updates: Continuous updates and enhancements in Microsoft Office applications offer users new features and improved functionality for a better overall experience.

Reviews

260 Reviews

Microsoft 365 fits teaching and research in one place

Rating: 10 out of 10

Incentivized

March 10, 2026

Use Cases and Deployment Scope

Like whom don't use Microsoft 365? It's a universal choice for every research and for every application you would have. All my lectures are presented in PowerPoint format, and you share them in OneDrive. We use Outlook for email and meeting invites. Teams to run these meetings and online lectures.

Pros

You can run your online lectures and meetings in Teams and keep everything together in one place.
words and its add-ons help with collaboration on research and academic writing.
When writing cross-sectional research, we often use Microsoft Forms to collect data.

Cons

I have a problem once with authentication and licensing.
Teams has a room for improvement by incorporating AI into it.
I would love to see AI analytics also embedded in MS Forms. As, people usually use it to collect research data.

Likelihood to Recommend

I rate Microsoft 365 a 10 out of 10. You use it daily for teaching and research at [...] University, and it saves you time because it puts everything in one system. You can rely on it, and most colleagues already know how to use it, so adoption stays easy. For research, it supports smooth collaboration on papers and datasets since you can co edit Word and Excel files, track changes, and keep version history without sending files back and forth.

Verified User

Employee in Research & Development (1001-5000 employees)

Vetted Review

9 years of experience

Microsoft 365 Essential For Our Small Business

Rating: 10 out of 10

Incentivized

January 30, 2026

Use Cases and Deployment Scope

We use Microsoft 365 as the foundation of our business communication and administration. All members of staff will use Outlook for email, Teams for remote meetings and calls, plus Excel and Word are in use by most people every day. We are then expanding our use to include SharePoint, Power Apps, and Power BI with connections into our main Microsoft 365 systems.

Pros

Email and calendar planning using Outlook.
Microsoft Excel for data analytics and basic automation.
Microsoft Teams for remote calls.

Cons

Microsoft Teams can sometimes be glitchy and can be frustrating.
There is a push to move to Outlook (new) which is missing a lot of the functionality that is available in the main version.
SharePoint has been promoted as the best way to manage files and share data, but it is extremely hard to set up and is very unstable.

Likelihood to Recommend

Microsoft 365 can be recommended for any size of organisation. Having been involved with organisations that use competitor products, the setup process for Microsoft 365 is very simple in comparison. The best scenario is for a small company which requires data security and sharing without needing a complex setup process of expensive overhead.

Andrew Ussher

Business Owner in Information Technology at Focused On Data Limited (1-10 employees)

Vetted Review

Reseller

20 years of experience

View profile

Most useful

Rating: 9 out of 10

Incentivized

January 29, 2026

Use Cases and Deployment Scope

We use Microsoft 365 in my organisation. This helps with day to day tasks and has such a scope of work for helping with what we do. From everything to reporting, marketing and planning, I use Microsoft 365 every day. I think the tools it provides are great and have become so embedded in my day to day that I don’t have to think about it.

Pros

Reliable
Secure
Easy to format files

Cons

Search function sometimes poor
Copilot is incorporated into everything which is not always useful.
Sometimes saving files to one drive and sharing doesn’t work.

Likelihood to Recommend

I use Microsoft 365 day to day so it is a very useful tool for me. I like the variety of file formats I can export my files in an use it from end to end in my marketing campaigns. I find it a little annoying that copilot has been incorporated into all the apps as it gets in the way sometimes. But to say I use it everyday, I do not have any big issues.

Verified User

Employee in Marketing (10,001+ employees)

Vetted Review

10 years of experience

Microsoft 365

Rating: 6 out of 10

Incentivized

January 29, 2026

Use Cases and Deployment Scope

<div>Used for common business applications, such as Word, Excel, PowerPoint and Outlook.</div><div>Outlook being the most used of the applications, for email and calendaring, appointment tracking, etc.</div><div>Word being the second most used, for word processing, mail merge.</div><div>Excel provides the functionality to manage tracking of expenses and cost annalists.</div>

Pros

Email tracking and management
Word Processing for typing business documents
Spreadsheet for tracking of expenses

Cons

Wish the Office package was not so costly, especially in larger environments.
Outlook (Classic) should be provided outside of the Office package for free or in a perpetual version. While the functionality is good, if you don't renew the 365 license, your historical emails are unavailable.
If you spend a lot of time offline, without internet access, the programs will not be able to continue to function, without checking for subscription.

Likelihood to Recommend

<div>Microsoft 365 applications are always the best for word processing, spreadsheets and email handling, localized databases, and presentations. </div><div>

</div><div>If you travel without internet access, it is not well suited for long term offline use. </div><div>

</div><div>The perpetual license with maintenance was much preferred.</div>

Verified User

Executive in Information Technology (1-10 employees)

Vetted Review

Reseller

4 years of experience

Microsoft 365 Comfort at its finest

Rating: 8 out of 10

Incentivized

January 28, 2026

Use Cases and Deployment Scope

We use Microsoft 365 for all our email and official documentation. The main problem that this address is that before everyone would use different document programs and this would cause formatting issues and issues with opening and editing a document. Now that everyone is using Microsoft 365 there are little to no formatting issues and you don't have to search for a downloadable program to open someones document.

Pros

Universal document types
All the programs are very well known by every one
Every seems to be using the programs (Word, Excel, Outlook, etc)

Cons

New Outlook is difficult to use compared to the old Outlook
sometimes too many options isn't a good thing
access to the address book in the new Outlook is impossible to use

Likelihood to Recommend

Microsoft 365 would be well suited for medium to large enterprises. This is where there are several hundreds or thousands of people. Since most everyone has used one of the applications the learning curve would be reduced. Another reason would be the ability to implement security measures to prevent access to sensitive data. This could justify the cost of an Enterprise license.

Chad Howell

Scrum Master in Information Technology at Great American Insurance Group (5001-10,000 employees)

Vetted Review

10 years of experience

View profile

Microsoft 365 delivers as the gold standard of productivity

Rating: 9 out of 10

Incentivized

January 28, 2026

Use Cases and Deployment Scope

I use Microsoft 365 for everything in my workday, from communicating using outlook and teams to productivity apps such as word, excel, and powerpoint. Every app is easy to use and functions as it's supposed to. I wouldn't know how to perform all the tasks related to my work without it.

Pros

Word documents
Excel spreadsheet
Powerpoint presentations
Teams Calls

Cons

Sharepoint is sometimes difficult to navigate through to find the right files
OneDrive sometimes doesn't sync properly
Having to re-download frequently used files stored on OneDrive cloud is kinda annoying

Likelihood to Recommend

Microsoft 365 is well suited for use in an enterprise/corporate setting and enables file sharing and backup, as well as ease of collaboration with the means to communicate and send files to team members. Everything is in its usual place and intuitive to use. Less appropriate for file storage as transferring to and from cloud is slow at times

Verified User

Professional in Engineering (1001-5000 employees)

Vetted Review

30 years of experience

An office in the cloud.

Rating: 10 out of 10

Incentivized

January 25, 2026

Use Cases and Deployment Scope

Microsoft 365 in our organization is used for everything from productivity. The Office Suite is invaluable for everything from documents and documentation in Word, spreadsheets and data models in Excel, presentations used internally and for in-person conferences or virtual webinars in PowerPoint, OneNote for managing and taking meeting notes, Teams for collaboration and meetings (coupled with Copilot for sales that is able to summarize meetings and action items), OneDrive for storing and sharing documents, and SharePoont.

Pros

Interoperability.
Collaboration.
Simplification of sign-in (SSO).
Standardization of file formats and templates.

Cons

Updates of PowerPoint to keep up with competing products (e.g. Prezi).
Add enhancements to OneNote to add functionality to an otherwise stale product.
Create new products that make sense in the current ecosystem (e.g., updating Publisher to be more Canva-like or in general a better web and modern focus for communication).

Likelihood to Recommend

Any business, really, that deals with documents, collaboration, and email.

Verified User

Professional in Professional Services (51-200 employees)

Vetted Review

15 years of experience

Microsoft 365 Rocks

Rating: 10 out of 10

Incentivized

January 19, 2026

Use Cases and Deployment Scope

It includes everything we need for effctive communication and collaboration among team members. The intergrated communication features are great for easily refrencing subject matter across different communication features. Outlook has always been the gold standard for email and the additional features lends itself to easily tracking subject matter email threads. It is a one-stop platform that is very user friendly!

Pros

Teams Meetings are easy to set-up
Outlook provides everything you need to organize emails, tasks, calendars, etc.
It is a very user-friendly platform
Easy to learn and use different features and apps

Cons

There is nothing I can add as an improvement!

Likelihood to Recommend

Microsoft 365 supports the needs or our company, is easy to learn and use as well. The collboration tools work well specifically chat, Teams meetings and for webiner hosting. It provides a smaller company with all of the tools to effectively communicate and collaborate without overwhelming the users in our company.

Verified User

Director in Human Resources (51-200 employees)

Vetted Review

4 years of experience

Solid and Reliable

Rating: 9 out of 10

Incentivized

January 15, 2026

Use Cases and Deployment Scope

It provides collaboration and productivity tools for document creation for word processing, spreadsheet creation, and slideshow development. We have about 350 employees that create materials for staff and students. It's an effective tool in our tool belt for making meaningful materials for digital visual presentation as well as printed materials. It also adds flexibility with virtual meetings with Teams and a robust ability to operate with other organizations’ documents.

Pros

Reliable
Robust support
Compatibility with various file formats
Ability to collaborate
Brand recognition

Cons

Easier access to support
less complex interfaces
expensive

Likelihood to Recommend

Great for a business environment and consistency. Everyone is familiar with the brand and has good expectations from their products. We've had no issues will dealing with various file formats from other organizations, and the products are very reliable with high uptimes. The products are consistent and powerful and capable.

Isaac Groenendyk

Technology Coordinator in Information Technology at LADSE (201-500 employees)

Vetted Review

7 years of experience

Verified on LinkedIn

Bread butter for desk warriors

Rating: 9 out of 10

Incentivized

January 7, 2026

Use Cases and Deployment Scope

I have used Microsoft 365 daily for the last 2 and a half years. I have extensively used the tools inside Microsoft 365 for spreadsheet, analysis, review, notes and presentation purposes. The tools under this product is very much user friendly and dynamic in nature. Me along with all the members if my team consider Microsoft 365 to be our daily bread and butter for all these and effective communications too.

Pros

Absolutely brilliant interface
Compatible to wide range of file types
Can be very easily linked to any and every shared file

Cons

Presentation tool of Microsoft can be better.
The issue with version control can be worked on for betterment
Notes of can have a bit better interface and pop-up colors.

Likelihood to Recommend

Microsoft 365 was really effective in meetings and maintained privacy of each users. All MG team members were very impressed by this. The dynamic nature of Microsoft teams also helped in client calls. But the user friendliness of Microsoft teams looks off compared to Zoom app. That will help us choose Microsoft Teams everyday over zoom.

Debarshi Mukherjee

Senior Analyst in Research & Development at Ipsos MMA (1001-5000 employees)

Vetted Review

2 years of experience

Loading Reviews List....

Home
,
Office Suites
,
Microsoft 365
,
Reviews and Ratings