Microsoft 365 Essential For Our Small Business
January 30, 2026

Microsoft 365 Essential For Our Small Business

Andrew Ussher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Software Version

Microsoft Office (Installed)

Overall Satisfaction with Microsoft 365

We use Microsoft 365 as the foundation of our business communication and administration. All members of staff will use Outlook for email, Teams for remote meetings and calls, plus Excel and Word are in use by most people every day. We are then expanding our use to include SharePoint, Power Apps, and Power BI with connections into our main Microsoft 365 systems.

Pros

  • Email and calendar planning using Outlook.
  • Microsoft Excel for data analytics and basic automation.
  • Microsoft Teams for remote calls.

Cons

  • Microsoft Teams can sometimes be glitchy and can be frustrating.
  • There is a push to move to Outlook (new) which is missing a lot of the functionality that is available in the main version.
  • SharePoint has been promoted as the best way to manage files and share data, but it is extremely hard to set up and is very unstable.
  • Having all our users on the same Office 365 tenant has saved time in sharing and collaboration in the business.
  • The return on investment has been measured in months. Without Microsoft 365 we could not provide the services we need for our clients.
  • Working within the Microsoft 365 environment has given us credibility with external clients, who prefer to use trusted systems.
The core elements of Microsoft 365 are extremely easy to use. It is possible to add new users and get them using email, calendar and communications without needing major time for training. The only reason that we have given a 9 instead of a 10 is that certain elements have been made unnecessarily difficult. Items like SharePoint.
Microsoft 365 gives us a better offline experience, with the ability to have everything on my local device, but with automatic data sync to OneDrive when connected to the internet. The same with Outlook with a local version of the data. Many other systems use their "online" credentials as a selling point, but without reliable internet connection it is essential to have a local copy of all the data.

Do you think Microsoft 365 delivers good value for the price?

Yes

Are you happy with Microsoft 365's feature set?

Yes

Did Microsoft 365 live up to sales and marketing promises?

Yes

Did implementation of Microsoft 365 go as expected?

Yes

Would you buy Microsoft 365 again?

Yes

Microsoft 365 can be recommended for any size of organisation. Having been involved with organisations that use competitor products, the setup process for Microsoft 365 is very simple in comparison. The best scenario is for a small company which requires data security and sharing without needing a complex setup process of expensive overhead.

Using Microsoft 365

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Ease of communication using Outlook.
  • Meeting planning and scheduling using Calendar
  • Microsoft Teams to allow us to communicate across the business.
  • The new version of Outlook is not suitable for business use.
  • Sharepoint can be difficult to configure correctly.
  • There is an annoyance when a user ends up with both Personal and Business versions of systems installed at the same time.
Yes, but I don't use it

Comments

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