NinjaOne Reviews and Ratings

Use Cases and Deployment Scope

We use NinjaOne as our RMM solution. It solves automating software installs, system patching, and device management. Software installs became easy with their built in scripting. System patching is on a set schedule versus having a tech push update scripts. Devices are easier to manage due to the centralization of the platform.

Likelihood to Recommend

NinjaOne is great for mass script deployments. IE we implemented a new software and pushed the install file via NinjaOne. NinjaOne offers many advanced analytics, but I feeling their reports/reporting tools could be better.

Use Cases and Deployment Scope

NinjaOne is our application for remote control & support of our internal employee base, and our customer systems. We primarily use the remote control/remote desktop feature, with the monitoring & alerting capabilities utilized as well. Additionally, we use NinjaOne to patch critical infrastructure, roll out feature updates and patches for our software, and communicate with end users via the chat window feature

Likelihood to Recommend

Well suited for support and management of a large fleet of endpoints, particularly across multiple regions and locations. Its well suited for MSPs for this reason. Its also effective for managing patching and updates for server infrastructure, where some other products are unable to manage. Its useful being able to access these features across multiple networks and domains.

There is an option to monitor network equipment such as switches, but it didn't provide any information that wasn't already provided in the switches cloud portal.

Use Cases and Deployment Scope

We use NinjaOne for inventory management, patch mangement, and to a very low extent also vulnerability management. It helps us keep an eye on machine having the appropriate security updates from the vendors as well as ensure our client's sites are up and their SSL's are current. It's a great product.

Likelihood to Recommend

NinjaOne is great for a comprehensive inventory management as well as a supurb RMM; it's far and away a much greater platform than ones that I"ve used in the past (I've been working for years in MSP organizations).

Patch management is the second of the "one, two punch" that NinjaOne provides for our organization. It is outstanding at tracking and enforcing patch mangement, which is great for our security footprint as well as for our compliance goals.

Use Cases and Deployment Scope

We use NinjaOne mainly for patch management and remote access of systems. Clearly seeing all machines needing updates and launching these from the interface cuts down on the length of time to deploy patches. Also being able to see key metrics from systems helps us diagnose problems. Being able to remotely control the machines from the same interface is a bonus.

Likelihood to Recommend

It is well suited to patch management and remotely monitoring machines. It would be useful if the remote agent could attempt to restart itself if it enters a stopped state.

Use Cases and Deployment Scope

When Furniture Mart purchased the company I used to work for, this was the one program I pushed hard to bring along and integrate into their systems. It allows all of our techs and admins to help our users maintain their systems across all 5 states. We also have gotten alot of use out of the scripting and ability to push updates at times that don't affect our users or customers. I would highly recommend this to anyone looking for a product to ease their IT workloads.

Likelihood to Recommend

Being able to push updates to machines outside of normal hours which allows customers to not be inconvenienced. We also use it alot for our helpdesk to be able to see services, specs, and running software on a user's computer when they call in for help. We love that we can find a user logged into a computer without them knowing which computer they are on.

Use Cases and Deployment Scope

We currently use NinjaOne to manage 2000+ endpoints across hundreds of customers. It handles our remote access to the devices, OS patching, software patching, and management automation. I have used multiple other RMM solutions in the past, but NinjaOne has been the easiest to get up and going at a pretty advanced level. It does everything we need and does it quickly.

Likelihood to Recommend

NinjaOne is well suited for situations where you need fully remote management for servers and workstations. In our case it gives us the ability to handle after-hours requests without tying up a technician for the entire night/weekend as well as rapid response to emergency requests.

Use Cases and Deployment Scope

I use NinjaOne to remote into user desktops for software installation and troubleshooting. I can see all of our systems both physical and virtual, which makes keeping up with devices very easy and simple. NinjaOne fits very well into our work appropriately business model giving IT the flexibility to troubleshoot from anywhere.

Likelihood to Recommend

We have used NinjaOne for multiple data migrations resulting in a less stressful way to reformat systems, manage hardware, and check on a system's resources while troubleshooting or installing software. The ability to remote in from anywhere has been a game changer for our remote IT staff allowing better coordination and capabilities.

Use Cases and Deployment Scope

We use NinjaOne daily to keep track of inventory of the hardware and software we have deployed. We push updates to all desktops to keep them up to date with all software, not just Microsoft updates. Once of the best features we use is the remote control part where you can take over a users desktop to either help them with an issue or just remotely work on the PC when the user is not there.

Likelihood to Recommend

NinjaOne is great for any small team that needs to support a lot more PC's that they do not have the time to manage individually with updates and patches.

Use Cases and Deployment Scope

We are using NinjaOne on our business as our day to day RMM tool across all our offices. We utilize its patch manager functions and remote management tools. We also started trialling their knowledgebase/documentation functions to improve on our internal documentation handling. Overall we are satisfied with the product.

Likelihood to Recommend

it is well suited overall.

Use Cases and Deployment Scope

I use NinjaOne for our support. We utilize the ticket system, patch management, backup, and remote functionality.

Likelihood to Recommend

It's very good for support, but there are still some things missing here and there. NinjaOne 's SNMP queries and patch reports aren't yet good.