NinjaOne Review
November 07, 2025

NinjaOne Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • RMM
  • Patch Management
  • Remote Access

Overall Satisfaction with NinjaOne

We use NinjaOne as our RMM solution. It solves automating software installs, system patching, and device management. Software installs became easy with their built in scripting. System patching is on a set schedule versus having a tech push update scripts. Devices are easier to manage due to the centralization of the platform.

Pros

  • Software Installs
  • OS Patching
  • Security Integration with AV Software

Cons

  • Create OOBE NinjaOne USB
Easy to implement out of the box for deployments. It was also easy to train our IT staff on the product. They were able to pick up the scripting elements, app deployments, patch management, and remote monitoring very quick. End users had a seamless experience with the deployment and are happy about how quick our staff are able to assist with the remote monitoring feature.
  • Reduce Ticket Complete Times
  • Faster SLA's
  • Better end user experiences
We are able to remotely assist our staff. In the past, we would have to travel to a job sites location to assist. That, or have the end user / employee comes to our branch office in order to troubleshoot / resolve the issue they were experiencing. Overall, NinjaOne has made us faster and more efficient with end devices.
We push scripts that will configure a devices security. IE we deployed a script that blocked RDP connections at the device firewall level.
Patch management has been fully automated. Whenever we deploy new software, we add it to the patch management interface and it picks it up on the next patch cycle. We are also able to few of software product inventory with a higher degree of accuracy due to the software list feature off the main dashboard.

Do you think NinjaOne delivers good value for the price?

Yes

Are you happy with NinjaOne's feature set?

Yes

Did NinjaOne live up to sales and marketing promises?

Yes

Did implementation of NinjaOne go as expected?

Yes

Would you buy NinjaOne again?

Yes

NinjaOne is great for mass script deployments. IE we implemented a new software and pushed the install file via NinjaOne. NinjaOne offers many advanced analytics, but I feeling their reports/reporting tools could be better.

NinjaOne Feature Ratings

10.0
Remote monitoring
10
Network device monitoring
10
Activity Monitoring
10
10.0
Patch Management
10
Policy-based automation
10
Application Performance Management ()
Not Rated
Remote Access ()
Not Rated

Comments

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