Experts but for a price
Use Cases and Deployment Scope
they ultimately are our back office for payroll - once we complete payroll in Workday (our HRIS system), we open a ticket for them to settle and remit payments to the employees. They also print and mail our W2s and 1095s (other items they do but we do not use them for that - all Workday related of course)
Pros
- somewhat quick response
- able to escalate easier than larger firms like ADP
Cons
- taxes - was an issue before and we moved to ADP for this
- turnover a lot - many people change pods on our account so we never really get to know them + not everyone you deal with and ask questions about payroll is knowledgeable
Return on Investment
- in the beginning, it was helpful to have a Workday expert there to help with many things but as time went on and we became more self-sufficient, not sure the bang for the buck is there
Alternatives Considered
ADP Celergo, ADP Streamline Payroll and ADP Workforce Now
Other Software Used
Slack, Jira Software, Oracle Analytics Cloud, Google Drive


