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OneTouch EMR has been praised by users for solving several key business problems in the healthcare industry. Users have found the software …
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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OneTouch EMR has been praised by users for solving several key business problems in the healthcare industry. Users have found the software to be acceptable or good, and it has been responsive to user recommendations for changes. The cloud-based system with little to no cost has provided a more accessible EMR for patients, making it an ideal solution for small private practices with a low number of patients.
The patient portal has also played a significant role in solving business problems by helping patients schedule appointments and access their information. This has resulted in less time spent on phone calls and improved overall efficiency. Additionally, the software's design and familiar workflow have made documentation faster for doctors, addressing the need for streamlined processes in busy medical practices. The ability to document quickly through dictation, typing, or point-and-click functions, along with customizable templates, has further enhanced productivity.
Another important business problem that OneTouch EMR solves is the availability of live, helpful support. Users have consistently recommended OneTouch due to positive experiences with support services. This addresses the ongoing issue of support that many users face with other software solutions. Overall, users have found OneTouch EMR to be an easy-to-use and implement solution that eliminates the need for double entry and enhances efficiency in healthcare practices.
Intuitive and User-Friendly Interface: Users have found OneTouch EMR to be more intuitive than other EMR systems, making it easy to navigate and use efficiently. The software's user-friendly interface allows for quick completion of tasks, resulting in increased productivity.
Great Customer Support: Many users appreciate the availability of excellent customer support provided by OneTouch EMR. The prompt assistance and helpful guidance offered by the support team contribute to a positive user experience.
Cost-Effective Customization: Reviewers have mentioned that the option to add only necessary features and pay for specific functionalities helps save costs. This flexibility allows practices to tailor the software according to their needs without having to invest in unnecessary modules or functions.
Connectivity Issues: Some users have experienced connectivity issues with the server, resulting in intermittent problems and causing them to consider switching to another product.
Difficulty Customizing Software: Users have found it difficult to customize certain aspects of the software, such as required fields on patient demographics, leading to frustration and potential inefficiencies in their workflow.
Lack of Android App: Several users have expressed a desire for an Android app in addition to the existing iOS app, indicating a need for greater platform compatibility.