Orum Reviews and Ratings

Rating: 9 out of 10

Score

9 out of 10

Community insights

TrustRadius Insights for Orum are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficiency Boost: Users appreciate the added efficiency that Orum provides, allowing them to make more calls in a day and reach more contacts during calling hours. Several reviewers have mentioned that they are able to significantly increase their call volume with the parallel dialing feature, which enables them to make multiple calls at once.

User-Friendly Interface: Many users find the user interface of Orum to be simple and easy to use, making it effortless to navigate and operate the platform. The straightforward setup process and intuitive design have been praised by several reviewers who appreciate how easy it is to get started with Orum.

Seamless Integration: The ability to easily integrate Orum with other outreach tools such as Outreach and SFDC is highly valued by users. This feature allows for seamless workflow integration and data synchronization, saving time and effort for users.

Reviews

21 Reviews

Outbound Catalyst.

Rating: 10 out of 10

Incentivized

March 31, 2026

Use Cases and Deployment Scope

Our team of BDRs and SDRs (3 people) uses Orum every day for parallel dialing. As an early-stage start-up, we have aggressive top-of-funnel activity metrics. Orum enables us to achieve this efficiently. As we tackle multiple countries, changing fallback numbers also allows for higher connect rates based on the geography

Pros

Fallback numbers.
Parallel dialing.
AI coaching.
Hubspot integration.

Cons

Hubspot integration is not perfect.
Auto refresh.
Lower pricing.

Likelihood to Recommend

Orum is especially well-suited for companies that have high top-of-funnel activity metrics. High-velocity and high-volume sales are more easily facilitated by Orum. Orum is especially useful for industries where cold calling still means conversion. Orum is a must-have in any early-stage startup's tech stack.

Verified User

Director in Sales (11-50 employees)

Vetted Review

1 year of experience

Orum - The perfect fit dialler for SDR teams

Rating: 9 out of 10

Incentivized

March 27, 2026

Use Cases and Deployment Scope

I have used Orum in my past role as the main dialling tool for a B2B lead gen agency. We found that traditional click to dial tools were slowing the team down and leading to not getting through enough data. We needed a tool that was going to allow our team to not only spend more time dialling, but doing so efficiently. A tool with additional features, like reporting and analytics was also important as our current reporting tools were spread across different systems leading to bottlenecks and inefficiencies.

Pros

Speed to dial
Data organisation
Reporting
Call tracking / annotation
Salesfloor
User management

Cons

SMS functionality
CRM integrations at time is a bit spotty
Number rotation could be better (a lot of repeat digits which makes numbers look similar)

Likelihood to Recommend

Orum is perfectly suited to any company that has a large team of SDRs hitting the phones regularly. The way it utilises data and lists is immense, and the power of it's parallel dialler means any high volume sales team is going to thrive using it.

I found that the salesfloor feature is super useful for team morale and coaching, especially with the live listen feature.

It also helps with in-team competitions, as all users can see and use the statistics, helping to drive motivation and achieve better results.

Dan Wilkins

Business Development Manager in Sales at Punch! B2B (51-200 employees)

Vetted Review

1 year of experience

View profile

Orum is great

Rating: 9 out of 10

Incentivized

December 18, 2025

Use Cases and Deployment Scope

I use Orum daily for outbound sales calls. Orum helps dial faster and with their boost connect it helps dial with better local numbers to increase pick up rates. The product helps track sales outbound dials data better and helps with list management for easier tracking of data in relation to success on each list. It also helps give the best time during the day to call people based on previous data.

Pros

Auto dial
boost connect
list statistics

Cons

outreach list fixing

Likelihood to Recommend

Orum helps me dial daily and track my dials to connect and conversation ratio.

Verified User

Employee in Sales (51-200 employees)

Vetted Review

2 years of experience

A phenomenal tool for any Outbound Team

Rating: 10 out of 10

Incentivized

December 11, 2025

Use Cases and Deployment Scope

Orum gives our Top of Funnel Sales Teams the ability to maximize the number of outbound calls they make every day through automating the non-dialing tasks associated with making calls. Orum simply integrated with our Outreach & Salesforce instances ensuring that the time the top of funnel sales team have dedicated to dialing is truly focused on dialing. Orum also gives our leadership the ability to listen in & coach on live calls.

Pros

Streamlines the dialing process. Reps can easily move from dialing one prospect to the next.
Easily integrates with Outreach & Salesforce to ensure the correct data is fed to the correct Rep at the correct time.
Gives our leadership the ability to listen & coach on live calls
Easily manage users within the app - licensing and permissions are simple.

Cons

I would love to see Orum continue their process of integrating with more tools.
Would love to see a better usage of SFDC & Outreach data in the reporting ability
Any time we can see more usage of AI we would love to see it specifically with who to call and when to call them.

Likelihood to Recommend

We started with Orum at the moment of origination of our Outbound program. Orum showed itself to be a perfect tool to assist in the origination of the Outbound team. With it simply integrating into our tool ecosystem, ease of use in assigning the correct permissions to the correct individuals, and ease of use in seeing basic reporting; Orum is perfect for a new Outbound program.

Michael Collins

GTM Operations Manager - Systems & Tools at Gusto (1001-5000 employees)

Vetted Review

2 years of experience

Better connections and conversations with Orum

Rating: 9 out of 10

Incentivized

December 10, 2025

Use Cases and Deployment Scope

Make dialing cold calls faster and more efficient producing more connected calls and more meaningful conversations.

Pros

dialing
enriching phone numbers
showing bad numbers

Cons

the "cancelled calls" feature can result in multiple calls to the same person
the refresh option I wish was automated from Salesloft

Likelihood to Recommend

if you're looking to make a ton of calls, manual dialing is a time suck and can result in less connections and meaningful conversation. Use this if you're looking to make 100+ calls a day

Allison Bohn

Business Development in Sales at Serrala (501-1000 employees)

Vetted Review

1 year of experience

View profile

Essential tool if you're making a ton of dials

Rating: 9 out of 10

Incentivized

December 7, 2025

Use Cases and Deployment Scope

I use Orum to consistently call prospects about key events or use cases that would be of interest to them. Using Orum enables me to send 100s of more calls in a day that I would be able to otherwise, while ensuring customers receive outreach that feels personalized to them.

Pros

Excellent UI
High degree of customizability
Ability to call 7+ contacts at once for calls at scale

Cons

Integrations back to Outreach application
More clear indicator on when a number I am using may have gone "bad"
More AI roleplay

Likelihood to Recommend

Orum is well-suited for scenarios where I need to call 100+ customers in an efficient amount of time but don't want to spend time dialing them individually. Can be excellent multi-tasking-- I can have orum on in the background dialing while working on another task and then switch over to its UI quickly when I get a pickup. Because Orum links back to your CRM or tools like outreach, if the data is spotty in those places, it can be tricky to have hyper-personalized conversations where you'd need detailed notes.

Verified User

Employee in Sales (10,001+ employees)

Vetted Review

1 year of experience

Cold calling made simple

Rating: 10 out of 10

Incentivized

December 7, 2025

Use Cases and Deployment Scope

We use Orum to do cold-calling to homeowners all across the USA. It addressed the fact that we get a lot of voicemails, we get hung up a lot, so it is really hard sometimes to even get a single prospect, on average we get 1 answer every 50/100 dials which is very low, there's obviously better days but being able to just punch it a button call 10 prospects at a time and however picks up gets on the phone is incredible and has helped me and my team increase our sales and obviously benefits our own pockets!

Pros

Help us connect with people
More conversations in less time
Incredible way to cold call

Cons

Slight delay when connecting to owners
Can only do 10 dials at a time, increasing it would be curious, especially when the pick up rate is lower than 1%
Nothing else honestly

Likelihood to Recommend

Reliable tool that helps a lot dealing with the heavy tasks such as making 100/200+ dials daily, quick insights, I love the AI coach it really helps a lot, we try to get to 5/5 like a competition and reality is it works pretty well, it's really easy to access all the information of the prospect it's not like hard to find, best tool I've ever used to do cold calling.

Roberto Sic

Sales Development Representative in Sales at AvantStay (501-1000 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

End User review

Rating: 10 out of 10

Incentivized

December 7, 2025

Use Cases and Deployment Scope

We use Orum to make mass amounts of dials as well as review stats on how we can improve our meeting conversions. The main problem it solves the manually aspect of cold calling. Dialing each number by hand or copy/pasting the number into another dialer is not efficient. With Orum I can call 100 people in one hour whereas before I may have been only been able to call 25 people.

Pros

Increases the amount of dials
Gives feedback on calls
Team collaboration aspect

Cons

Orum can be clunky... improving the smoothness of dials would be preferable
Connectivity with other tools could be better (logging data)
Easy spot to view tag/notes tab (User interface could use some work)

Likelihood to Recommend

Orum is well suited if you are trying to dial as many numbers as possible while giving you the data to help you strategize your approach. Orum is less appropriate to replace your CRM system. It is a great tool to use adjacent to it, but I do not see it being the main system for organizations.

Verified User

Employee in Sales (10,001+ employees)

Vetted Review

1 year of experience

A balanced way of making calls Speed Insights

Rating: 10 out of 10

Incentivized

December 7, 2025

Use Cases and Deployment Scope

I use it for cold outbound outreach, and Orum helps in making sure the dials are happening at a faster speed while making sure calls are being marked properly in CRM. Orum also gives a way to speed up reaching on inbound lists so it gives best of. both worlds.

Pros

Managing Call Dispositions
Making sure calls are aligned in a single list
Power and Parallel dialing

Cons

Dial to connect Ratio
Sorting SF lists
More options to sort lists

Likelihood to Recommend

Rather than spending time in Calls Hygeine, Orum helps focusing on making calls which is exactly the case it should be used and approved. Ability to reach to more people in less time increases chances of getting a meeting which is what Orum helps and works the best in. Recommended.

Shivam Golani

Business Development Rep in Sales at BrowserStack (1001-5000 employees)

Vetted Review

Orum OSI Review

Rating: 9 out of 10

Incentivized

December 5, 2025

Use Cases and Deployment Scope

I am the top user of Orum at my company based on amount of calls made and time spent in the platform. The main problem it addresses is allowing me to perform the volume of tasks that before were impossible to do manually. In my role I'm expected to make a minimum of 100 calls a day, and before Orum, doing this took all day and left no time for other tasks that I needed to get done, but with Orum, this only takes a couple hours if that. This has given me way more time back in my day.

Pros

Automated dialing
Giving scores/feedback of calls I made
Allowing me to do mock calls and meetings with the AI to practice before calling real people

Cons

When doing the AI roleplay, it'd be great to get better feedback/a score for my roleplay like I get on calls as opposed to it just ending
The scoring metric on calls overall places a large emphasis on connect rate which is hard to control and can bring down my score on something that's not really a fault of my ability as a salesman
It'd be great to be able to call from my own number so that my customers aren't confused when I dial them in Orum and it comes through as not my number

Likelihood to Recommend

Orum is really well suited for my role as a business development representative, and allows me to reach hundreds of prospects a week where as doing so before was extremely difficult if not impossible. However, in my role and tasks as an account manager, Orum is not as effective as it does not allow me to utilize my own number to call them through Orum, and this often leads to confusion when calling my customers.

Dominic Tuttle

Business Development Representative in Sales at OSI Global (51-200 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

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