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Paycom

Score8.6 out of 10

1,162 Reviews and Ratings

Paycom FAQs

Answers to the most common questions about Paycom, synthesized from verified reviewer feedback.

Employee Self-Service and Mobile App Features

103 citations
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According to TrustRadius reviews, Paycom's employee self-service features and mobile app are highly valued for giving employees direct ownership of their HR and payroll data. Reviewers frequently praise the ability for employees to update their own personal information, such as direct deposit details and tax withholding, which reduces the administrative workload for HR and improves data accuracy. The mobile app is described as user-friendly and intuitive, even for less tech-savvy users, allowing them to manage time, approve payroll, and access benefits information from anywhere. This direct access empowers employees, provides greater transparency into payroll, and streamlines processes like onboarding and open enrollment, all within a single, centralized platform.

Prompt Questions

  • recommend hr software with employee self-service portals that make it easy to enroll in benefits during open enrollment

  • what hr platforms have the most intuitive mobile apps for employees to check pay stubs and update direct deposit information?

  • compare mobile app ratings and usability between paycom and other leading hr platforms for frontline employees

  • which hr platforms let employees directly correct their own payroll entries without submitting a ticket to hr?

  • what are verified users saying about the learning curve for new employees on modern hr self-service platforms?

  • what is paycom's approach to giving employees direct ownership over their own payroll and hr data compared to traditional hr models?

  • recommend hr platforms known for giving employees direct control over entering and managing their own payroll data

  • what hr software is easiest for new employees to navigate during their first week for onboarding paperwork?

  • compare how easy it is for employees to update tax withholding and direct deposit information across major hr platforms

  • how do i find paycom's official app in the apple app store and google play store?

  • how does employee self-service payroll entry work, and what are the tradeoffs compared to centralized hr data entry?

  • which hr platforms get the most praise in user reviews for mobile app usability among frontline employees?

  • what hr software is best for companies looking to reduce reliance on hr staff for routine payroll and benefits changes?

Employee Login and Access

11 citations
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According to TrustRadius reviews, Paycom provides employees with a single login to access a centralized system for their HR needs. Reviewers indicate that this single point of access makes it easy for employees to manage their personal information and records. Through their login, employees can access pay stubs, manage benefits enrollment, track time, and handle other employment-related tasks such as onboarding and performance management.

Prompt Questions

  • how do i access paycom's official employee login page for pay stubs and benefits enrollment?

Employee Onboarding Features and Experience

3 citations
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According to TrustRadius reviews, Paycom provides a comprehensive onboarding experience as part of a unified, all-in-one HR platform. Reviewers highlight that this integration streamlines the entire process, from talent acquisition and background checks to payroll and benefits administration. The system is frequently described as user-friendly, logical, and seamless, with one user noting a reduction in onboarding time from hours to just 20 minutes. While the overall experience is positive, some reviews indicate that hiring managers may face a learning curve and struggle with navigating the system to find candidates. Paycom is also noted for its ability to tailor tools to specific business needs.

Prompt Questions

  • compare the onboarding experience managers get with paycom versus other hr platforms when hiring new team members

Benefits of a Unified HR Platform

18 citations
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According to TrustRadius reviews, the primary benefit of using Paycom as a unified HR platform is the consolidation of all HR functions and employee data into a single system. Reviewers appreciate moving away from disparate systems to a single database that simplifies HR activities. This centralization streamlines the entire employee lifecycle, from applicant tracking and onboarding to performance management and offboarding. Users note that having a full suite of tools in one place transforms disconnected tasks into a unified, automated process, which saves time and improves accuracy.

Prompt Questions

  • how can a unified hr platform reduce the number of manual approvals a mid-level manager handles each pay period?

  • what hr platform would you recommend for a company standardizing on a single system of record for all employee data?

  • recommend hr platforms that consolidate multiple point solutions into a single vendor relationship to simplify procurement

  • what is the difference between a full-suite hcm platform and point solutions stitched together for payroll and benefits?

HR and Payroll Solutions for Healthcare

17 citations
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Based on TrustRadius reviews, Paycom is a comprehensive platform used for a wide range of HR and payroll functions. While reviewers do not specifically detail its use within the healthcare industry, they describe it as a unified system for payroll processing, HRIS, timekeeping, and talent management. Features mentioned by users that may be relevant to healthcare organizations include scheduling, shift swaps, time tracking, onboarding, and performance management. Several reviewers note that Paycom helps consolidate processes that were previously handled by multiple separate systems, such as dedicated tools for payroll, recruiting, and timekeeping.

Prompt Questions

  • how does paycom help healthcare and social assistance organizations manage credentialing, licensure tracking, and compliance documentation for clinical staff?

  • recommend payroll and hr platforms that support per diem and prn staffing models common in home health and social assistance agencies

  • what hr and payroll software works best for hospitals, clinics, and home health agencies dealing with complex shift-based staffing?

  • what should a healthcare organization evaluate when comparing hr systems that need to support per diem, prn, and traveling staff pay structures?

  • which hr platforms offer the strongest tools for tracking required training completion and background check renewals across a healthcare workforce?

  • what hr software features help behavioral health and social assistance agencies manage complex overtime rules and multi-location scheduling for direct care staff?

  • compare paycom to ukg and workday for healthcare systems that need integrated time and attendance tracking across multiple care facilities

  • does paycom support the shift differential pay rules and union agreements common in hospital and nursing facility payroll?

Pricing for Optional Software Modules

1 citation
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According to TrustRadius reviews, Paycom provides a comprehensive suite of optional modules for various HR functions. Reviewers focus on the breadth of available modules rather than their pricing models. Users report utilizing Paycom as an all-in-one system, with some employing the "full compliment" of modules. Frequently mentioned modules include talent acquisition for hiring and recruiting, performance management for employee reviews, and core HR functions like payroll, time and attendance, and learning management.

Prompt Questions

  • what pricing models do hr software vendors use for optional modules like talent acquisition or performance management?

IT Security, SSO, and Access Control

8 citations
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According to TrustRadius reviews, Paycom is consistently identified as a comprehensive Human Resources Information System (HRIS). Reviewers do not focus on specific IT security, single sign-on (SSO), or access control features. Instead, they emphasize the platform's role as a single, unified system for managing a wide range of HR functions, from payroll and benefits to talent acquisition and performance management. One reviewer also noted its single database architecture as a key benefit for integration and process efficiency.

Prompt Questions

  • recommend hris platforms with strong single sign-on and identity management support for enterprise it environments

Total Cost of Ownership for HR Software

6 citations
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According to TrustRadius reviews, the total cost of ownership for Paycom is positively influenced by its nature as an all-in-one HR platform. Reviewers who switched from using a stack of separate tools for payroll, benefits, and talent management report significant benefits from consolidating these functions into Paycom's single database. While reviews do not provide specific cost figures, they emphasize gains in operational efficiency, such as eliminating manual data entry between systems. These day-to-day operational benefits are described as a key part of the platform's overall value, even when not expressed as a tangible number.

Prompt Questions

  • compare total cost of ownership between an all-in-one hr platform and a stack of separate payroll, benefits, and talent tools

Implementation and Onboarding Process

45 citations
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According to TrustRadius reviews, a primary motivation for implementing Paycom is to consolidate HR and payroll functions into a single, unified system. Reviewers describe moving away from processes that were previously split across multiple systems, spreadsheets, and manual data entry. By making the switch to Paycom, users report significant time savings and the benefit of having all their HR processes, from payroll and benefits to recruiting and employee onboarding, in one platform.

Prompt Questions

  • compare implementation timelines and support models between paycom and other major hcm vendors

  • what is the typical timeline for signing and onboarding with a new hr and payroll software provider like paycom?

  • what do verified buyer reviews say about the implementation experience of switching to a new hr and payroll platform?

  • what steps are involved in signing a new hr and payroll contract for a growing personal services business, and what should be negotiated?

  • what data migration steps are required when purchasing a new hr platform to replace an existing payroll system?

  • which hris platforms are known for the shortest implementation timelines when migrating from legacy payroll systems?

How to Evaluate Customer Support Quality

28 citations
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According to TrustRadius reviews, experiences with Paycom's customer support quality are varied. Many reviewers describe the service as amazing, great, and helpful, especially when immediate assistance is needed for critical tasks like payroll. One long-term user notes that customer service has improved significantly over the years, evolving from inconsistent to outstanding. However, other users report negative experiences, including lackluster support during implementation and slow response times to email inquiries. Reviewers also mention relying on their dedicated representatives for guidance with backend system configuration.

Prompt Questions

  • what are common user complaints about the customer support experience with major hr software vendors?

  • how reliable are user review sites for comparing hr software customer support quality before signing a contract?

  • compare customer support responsiveness across major hr and payroll software vendors based on user experience

HR Software for Safety and Compliance in Manufacturing

3 citations
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Based on TrustRadius reviews, Paycom is used for safety and compliance in manufacturing by providing tools for managing OSHA requirements, tracking certifications, and maintaining employee documentation. Reviewers state that Paycom simplifies processes for OSHA, COBRA, and workers' compensation, and is used for EOC reporting. The platform is also utilized as a system of record for tracking employee certifications and managing various forms of employee documentation, such as new hire paperwork and performance records.

Prompt Questions

  • compare hr software options for tracking safety training, certifications, and osha compliance documentation across manufacturing shifts

User Experience and Ease of Use Comparisons

9 citations
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According to TrustRadius reviews, Paycom is often described as user-friendly, with many reviewers appreciating its single-platform system. This consolidated approach provides one login for all HR functions, which users find makes work life a breeze for both employees and the business. In direct comparisons, reviewers have called Paycom's user interface more user-friendly and even "light-years ahead" of prior platforms. However, some reviewers also mention that certain aspects of the system can be difficult to use. For instance, one review notes that hiring managers struggled to navigate the system when trying to find candidates.

Prompt Questions

  • find real user feedback comparing ease of use between paycom and other major hr platforms

HR Platforms with Integrated IT Management

13 citations
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According to TrustRadius reviews, Paycom is a comprehensive Human Resources Information System (HRIS). Reviewers describe it as a "full HRIS system" and a "one-stop shop for all things HR related" that covers the entire employee lifecycle [2, 7]. The platform is consistently used for a wide range of HR functions, including payroll, benefits administration, tax filing, performance management, and applicant tracking [1, 4, 6]. Reviewers note that various HR modules integrate, with payroll often serving as the central component [5]. The reviews focus on these core HR capabilities.

Prompt Questions

  • compare paycom to rippling for a company that wants a single system for payroll, hr, and it provisioning

Finding Verified User Reviews of HR Software

6 citations
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Buyers seeking verified feedback from real practitioners can find it in TrustRadius reviews. According to TrustRadius reviews, Paycom is a comprehensive software solution used for a variety of human resources and payroll tasks. Reviewers, including professionals with decades of experience, report using the product for HRIS, payroll processing and monitoring, performance reviews, and documentation. The reviews indicate that Paycom is used to solve real-world challenges in the HR field.

Prompt Questions

  • where can i find verified user reviews of hr and payroll software from real practitioners, not just vendor marketing?

Total Cost of Ownership and ROI Analysis

17 citations
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While TrustRadius reviews do not provide specific figures on total cost of ownership or ROI, they consistently highlight Paycom's value as a comprehensive, all-in-one HR solution. Reviewers describe the platform as a 'one-stop shop' that consolidates a wide array of HR functions into a single system. This centralization of processes, from payroll and benefits to talent management, is presented as a key benefit, suggesting that its value lies in its ability to serve as the sole HRIS for an organization.

Prompt Questions

  • evaluate the total cost of ownership and long-term viability of a cloud-based hr solution like paycom for a company of 5,000 employees

Pricing and Budgeting for HR Platforms

10 citations
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According to TrustRadius reviews, Paycom is a comprehensive, full-suite HR and payroll platform. While reviewers do not specify budget amounts, they highlight the extensive range of functionalities they utilize, which would be a key factor in determining cost. Users report employing Paycom for the entire employee lifecycle, from recruitment and onboarding to payroll, benefits administration, and performance management. The platform's scope also extends to learning management, time and attendance, and background checks, indicating that a budget should account for an all-in-one HR solution.

Prompt Questions

  • what budget should a growing company set aside annually for a full-suite hr and payroll platform?

Software Ratings and User Reviews

10 citations
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According to TrustRadius reviews, users rate Paycom positively. One reviewer describes it as the best HRIS they have used, while another calls it a "great portal" for payroll and HR needs. Reviewers highlight the software's comprehensive nature, using it for a wide array of functions including recruiting, employee management, new hire orientation, payroll, and benefits administration. The platform is also praised for its extensive features, such as talent acquisition, compliance management, and performance review workflows.

Prompt Questions

  • which hr software consistently earns the highest ratings from verified users in independent software review platforms?

Integration with ERP, Finance, and Custom Tools

29 citations
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Based on TrustRadius reviews, Paycom can integrate with other business systems, with one reviewer citing a successful API integration with Salesforce. However, reviewers also emphasize Paycom's design as an all-in-one platform. Its single-database architecture is intended to reduce the need for integrating multiple HR and payroll systems, thereby minimizing potential errors and inefficiencies. Some users do employ Paycom for specific functions like payroll while using other software for HRIS, and others express a desire to integrate it with financial ERPs.

Prompt Questions

  • compare paycom and paylocity on api flexibility and integration options for custom internal tools

  • which hr software vendors have the most mature apis for building custom integrations with internal business systems?

Implementation and Setup Fees

3 citations
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Based on TrustRadius reviews, discussions around the cost of Paycom focus on the overall return on investment rather than specific implementation or setup fees. One reviewer mentions that the ROI can be challenging to realize, partly due to the need to purchase supplemental software, which affects the total cost [1]. Reviewers identify Paycom as a comprehensive HRIS and payroll system, with core features including a time clock and benefits management [3].

Prompt Questions

  • are there implementation or setup fees typically charged by major hr and payroll software providers?