Paycom FAQ Detail
1,156 Reviews and Ratings
How to Evaluate Customer Support Quality
10 citations from LLM engines
According to TrustRadius reviews, experiences with Paycom's customer support vary. Some reviewers describe the support as amazing and responsive, noting they are able to get help when they need it, which is especially useful for time-sensitive tasks like payroll. One long-time user details a significant improvement in service over the years, from being "sketchy" to becoming "outstanding." However, other reviewers report negative experiences, with one describing the support during implementation as "lackluster" and another stating they spend too much time with support compared to their previous system.
Prompt Questions
what are common user complaints about the customer support experience with major hr software vendors?
how reliable are user review sites for comparing hr software customer support quality before signing a contract?
Improved Support Over Time
1 mention▼One long-time customer details a significant improvement in Paycom's customer service. They recall that support was ini…
One long-time customer details a significant improvement in Paycom's customer service. They recall that support was initially "sketchy" with high representative turnover, but a reorganization has resulted in what they now consider "outstanding superior customer service support."
“Paycom has actually done a great job at improving customer service. When I began with Paycom seven years ago, the customer service support was sketchy. Our customer service rep turned over constantly. Whether or not that person knew the product and knew what they were doing was iffy. The reps had very little understanding of HR in my experience, my particular reps. In the last couple of years, I think there's been a complete reorg of the customer service division that has resulted at least for our organization and outstanding superior customer service support. We're very pleased with that. Don't lose that. I can obviously see that you guys are getting big, and it's very exciting for you, but keep the high level of customer service.”
Responsive and Timely Assistance
1 mention▼A reviewer praises Paycom's customer service as "amazing," highlighting the ability to get assistance when it's needed.…
A reviewer praises Paycom's customer service as "amazing," highlighting the ability to get assistance when it's needed. This is cited as particularly helpful when running payroll and an immediate solution is required.
“Customer service I think is one of the areas that has been amazing for us. We're able to get what we need when we need it, which is really helpful if you're running payroll and something's not working or you need something immediately.”
Negative Support Experiences
2 mentions▼Some reviewers report negative interactions with customer support. One user found the service received during implement…
Some reviewers report negative interactions with customer support. One user found the service received during implementation to be "lackluster," while another felt they spent too much time with support compared to a prior system.
“The customer service we received in our implementation and just afterwards was lackluster to say the least”
“The difference is not noticable. We spend to much time with support vs prior system.”
Showing top 3 topics · 4 total quotes across all topics