Paycom FAQ Detail

“Customer service I think is one of the areas that has been amazing for us. We're able to get what we need when we need it, which is really helpful if you're running payroll and something's not working or you need something immediately.”

“The previous software provided easier performance plan set ups. Paycom has great customer service.”

“I think I'm trying to find things when you're trying to do stuff in the backend to add things in. If you want to add something into, say the onboarding in your reporting queue or if you wanted to add a functionality, it's kind of sometimes hard to find through company maintenance or other areas. So I'm asking a lot from my rep to help me and then they give me screenshots so I can figure it out.”

“Paycom has actually done a great job at improving customer service. When I began with Paycom seven years ago, the customer service support was sketchy. Our customer service rep turned over constantly. Whether or not that person knew the product and knew what they were doing was iffy. The reps had very little understanding of HR in my experience, my particular reps. In the last couple of years, I think there's been a complete reorg of the customer service division that has resulted at least for our organization and outstanding superior customer service support. We're very pleased with that. Don't lose that. I can obviously see that you guys are getting big, and it's very exciting for you, but keep the high level of customer service.”

“For me in the last couple of years that we used Paycom, the customer service has been really well.”

“The customer service we received in our implementation and just afterwards was lackluster to say the least”

“The difference is not noticable. We spend to much time with support vs prior system.”

“Sometimes, especially on our payroll Monday, if we reach out for assistance through email, we don't get response back.”