PipeOneMe

PipeOneMe is a Customer Service CRM designed for the messaging era, offering a platform for seamless communication with customers across various messaging channels. According to the vendor, this software solution is specifically tailored for small and medium businesses and aims to enhance customer service, sales, and marketing efforts. It is commonly used by professionals in customer service, sales and marketing, e-commerce, retail, and hospitality industries.

Key Features

Easy Business Texting: According to the vendor, PipeOneMe enables customers to easily communicate with the company using mobile messages, QR codes, and the website. It is said to provide a unified view of customer profiles and history, allowing businesses to respond promptly and effectively.

Mobile, Personal, Powerful: According to the vendor, PipeOneMe allows businesses to deliver customer service by enabling communication via any mobile messaging app. The built-in CRM is designed to capture detailed customer profiles, ensuring personalized interactions.

Skip the Call, Start Texting: The vendor states that PipeOneMe offers a user-friendly texting feature that allows customers to engage with the company through text messages, reducing the need for lengthy phone calls. It is specifically designed for small and medium businesses.

Simultaneous Agents and Chats: According to the vendor, this feature enables multiple agents to handle chats simultaneously, increasing efficiency and ensuring seamless communication. Agents can send and receive messages globally, providing a smooth customer experience.

Tickets and NPS Measurement: PipeOneMe organizes customer inquiries and issues through a ticketing system, allowing businesses to track and manage customer needs effectively. The vendor also claims that it measures customer satisfaction in real-time using the Net Promoter Score (NPS) via chatbot.

Customizable Fields and Segmentation: According to the vendor, PipeOneMe allows businesses to capture specific contact information using unlimited customizable fields. This feature also enables the segmentation of contacts into market segments based on specific characteristics.

Multi-Channel Communication: PipeOneMe provides a single platform for communication across various channels, including WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, web chat, and QR code. The vendor claims that adding new channels to the account is easy and requires no technical knowledge.

Built-in CRM and Contact Organization: PipeOneMe includes a built-in CRM that allows businesses to store and manage all customer information. Contacts can be organized into groups, tagged, and annotated for easy access and segmentation.

Auto Reply Messages and Business Hours: The vendor states that PipeOneMe allows businesses to set auto reply messages to welcome customers and request further details. It also enables the definition of business hours and configuration of automatic messages during non-business hours.

Web Chat and QR Code Integration: PipeOneMe integrates web chat widgets on websites, enabling customers to initiate conversations directly from the site. Additionally, customers can start conversations using QR codes, enhancing accessibility and convenience.