TrustRadius: an HG Insights company

What is Pulse?

Pulse harnesses Web Real-Time Communication (WebRTC) to support call center operations. Integrated with CRM tools, the platform supports efficient call handling, real-time collaboration, and crystal-clear voice calls through WebRTC technology. It features skill-based call routing, automatic call distribution, and interactive voice response (IVR) systems that streamline call distribution. Pulse caters to various industries, providing connectivity and customer engagement.

Pulse is a telecom solution provider in India since the year 2003. Pulse is a Class A Internet Service Provider providing Internet Leased Line Connectivity to the enterprise market.

Categories & Use Cases

Media

Screenshot of Web based Platform Login Page.
Screenshot of Agent Dashboard with built-in Webphone.
Screenshot of Admin Dashboard which provides an overview of the call center along with reporting mechanisms.

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Screenshot of Web based Platform Login Page.