TrustRadius Insights for Rippling are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Comprehensive Features: Users have appreciated Rippling for its wide range of HR and business-related features, such as payroll processing, insurance procurement, handling HR tax matters, end-user device management, security policy creation, OS updates, software installation, tax reporting, communication tools, customer support options, and high customizability.
Efficient Payroll Processing: Reviewers have praised Rippling for its efficiency in managing payroll processing tasks like new hire onboarding, automated payroll functions including 1099 payments and year-end reporting.
User-Friendly Interface: Users find the interface of Rippling to be user-friendly and easy to navigate. They appreciate how it simplifies tasks like accurately handling time off requests while also allowing for setting up approval policies with ease.
I use Rippling as an HR tool and use it couple of times a week to manage my pay slips, leaves, holidays and vacations. Along with that I use Rippling to contact support team for any kind of documents, also to manage the tax related documents. So, I am typically a product user.
Pros
Documents management is one of the best feature they have, all the documents organization provides are at one place.
The mobile app is extremely good, very reliable and stable
Their payroll management is really very well organized, pay slips are very detailed
The product is very reliable, easy to use and scalable.
Cons
Need support for Google authenticator
Sometimes I feel that their new AI features require little more tooltips
Likelihood to Recommend
Since I use Rippling every day, I must say this is one of the best products I have ever used. The HR management is really stable and reliable. Org chart they generate is very detailed, product is very easy to use and very well managed. Also I feel the overall infra is very secure as it doesn't provide an easy access.
As an employee, I currently use Rippling for benefit information, time clock, payroll information, to contact HR, and talent information. Rippling is a go too for all things at Garner. When it comes to benefit information, I am able to enroll into benefits and to see when my benefits expire. This is where I would go during open enrollment. When it comes to payroll information, I'm able to update my W-2 and my W-4 along with my bank account information. I'm able to see who is a part of HR and who I need to contact. Lastly, I'm able to see all open positions within the company and how I can move up within the company.
Pros
The AI Chatbot is very useful and helpful for navigating the site.
The design is simple and easy to use.
You are able to manage payroll, benefit information, and time information all in one.
Cons
There is nothing I believe that Rippling needs to do different
Likelihood to Recommend
Rippling is well suited whenever you want to update your benefit information, add beneficiaries or change your benefit elections.
Entering regular work hours and overtime, along with PTO.
The integrated HR and IT management the software provides with all my leaves tracking and provisioning of IT tools and then tracking all my HR perks and insurances with automated approvals . Also , the IT compliance features the software provides , payroll tracking and mutliple third party integrations that can be configured with just one SSO login are incredibly helpful.
Pros
Payroll management
Leaves tracking
Third party integrations
SSO login
Cons
Mobile features gap
Customer support
Inflexible leave edit features
Likelihood to Recommend
Less suited for leave modification and mobile only versions
But best suited for it tools management and tracking , global compliances ensurance is very smooth. Then when it comes to payroll and expense management and unified dashboard with both the comapny and the individual contributos , thats incredibly useful and makes the procews smooth
For International Contractor Payments and International Payroll Management. Centralised Hub for all payment related documents and easy to use Automations for Invoicing and Approvals
Pros
International Payments, source USD to other currency
Payroll Management and Automations Related to that
Org Charts, Easy to use UI for reporting etc
Cons
Slow UX and difficult report creation flow
Should have some agents that can automate platform usage and complex multicurrency setups
Likelihood to Recommend
International Contractor Hiring is the best use case. Rippling UX is overly simplified and easy to use. It's a breeze to set up international payments in any part of the world sitting in US especially for small scale teams who don't want much operational burden.
Less Appropriate I don't know much but I think at a level where there are 1k employees I'd rethink recommending
I use Rippling for my company as a one-stop shop for HR stuff, benefits, payroll, time chart; you name it. It has so many things and it's super easy to use. I also really enjoy the "task" or message feature that it gives you, and you can check off things that you've done or need to do on your to-do list prior to onboarding in a new role. Overall, it's a great product.
Pros
Ease-of-access all in one place, no need to go to multiple websites for all of your job information
Benefit questions (and you can compare and contrast plans)
Payroll section and time chart all located in the same place
Rippling is also very pretty in regards to it's design choice, coloring, and the "memes" or other little pictures that are in the app are delightful.
Cons
Settings section is difficult to navigate
MFA seems to be needed at most times of log-in, not remembering frequent users.
Likelihood to Recommend
Rippling is best suited in an environment for people who are onboarding and just starting their jobs, as well as for maintenance and ease-of-access to find all of your things in one place (payroll, benefits, HR) quickly, while you are working, if needed.
Rippling wouldn't be ideal for people who are already established in their work, positions/roles, and/or just are not candidates for change. Rippling seems to have one foot forward, which is ideal for progressive companies.
Rippling has already made a big impact on our environment just in allowing us to consolidate all of our employees from multiple countries/regions into one platform vs managing through separate vendors. And we are also able to use Rippling as our EOR for contractor users, which is another huge benefit!
Rippling has also enabled us to finally leverage HRIS-as-master functionality with our IdP. This is going to be huge in streamlining and automating our user lifecycle processes, significantly reducing manual tedium and multiple layers of required human validation. Big time savings there that will help us redirect bandwidth towards innovating and scaling.
We have already been diving deep into using their Workflow Studio to build out other user lifecycle process automations that we had not been able to do before because of disconnected systems. Even more time back in our day!
Pros
Very granular criteria for creating dynamic groups that can sync down to our IdP and other baseline apps.
Modern, user-friendly, and intuitive navigation for users and admins. Our old system was very difficult to navigate, and Rippling is so much cleaner, cohesive, and pleasant to work in.
Workflow Studio that enables taking the already streamlined experience to another level. We can now automate our onboarding emails with flexibility to tailor different templates based on new hire criteria. Optimizes comms between IT and HR for user lifecycle events.
Cons
While they have a lot of available app integrations, there is room to expand. Also, some of the app integrations seem to require that your plan or subscription is transferred/purchased through Rippling in order to unlock full integration capabilities.
The limitation of 10 active "advanced" workflows (workflows that are triggered by anything other than "Relative to Start Date") is a little disappointing. It would be nice to have more "advanced" workflows to really boost a company's automations.
The Rippling IT offering is appealing as far as seamless integration with the rest of the product suite, but it lacks the granularity of custom settings needed for mid-level to enterprise security settings.
Likelihood to Recommend
Great as an HRIS-as-master and configuring dynamic groups that can be synced with downstream apps or IdP solutions to help streamline IAM processes and user lifecycle management.
If you are a business planning to scale, Rippling is a noteworthy option that provides a nice suite of products that can be added as you grow. It may be too heavy for a small business, but worth keeping tabs with for future growth.
The Rippling IT module could be beneficial for companies/businesses that aren't subject to tighter security controls. It still needs to build out more granular customizations and controls for it to be more competitive with other MDM's.
We use it for payroll and HR services such as comp management, recruitment, on-boarding and time and attendance. It has allowed automation of processes that were previously manual. Rippling is used on a daily basis for all our needs. The ease of use of the platform is like no other, it is not complicated and things can be easily figured out in your own. It provides what our business needs and more.
Pros
Support team and implementation
Solving back end issues
Automates processes
Cons
Policies in back end are not 100% working I.e pay policies that are attached to employees but currently being working on
Some reporting but is currently being investigated
Likelihood to Recommend
Having experience in 5 other platforms the ease of use is by far the attractive feature. Everything is where you need it and it is easy to find. I have not yet come across the tho ga that are not suited. Automation of processes was huge for us from the payroll stand point and benefits. The implementation team worked with us to give us everything we needed to be successful.
I use Rippling for my direct reports' reimbursements, my own reimbursements, looking at my pay statements from month to month, looking at all my benefits information in one organized place, as well as booking travel flights, hotels and other needed amenities for being on the road. Rippling is fantastic for what we need.
Pros
User interface
Benefits located in one organized place
Reimbursements
Cons
Customer support
Feature Gating
Integration gaps
Likelihood to Recommend
Rippling is fantastic when you need to submit and approve business expenses. It's also great for looking at all of your benefits info in one organized place that is easily digestable. I also think it's fantastic for looking at all of your pay statements in one place and diving into what makes up your paycheck.
We mostly use it for timesheet handling and editing of timecards. For my part as a user of Rippling, it's mostly been me managing time-pay, and depositing into my bank account. I've not had to use a whole lot of Rippling, and that's part of the reason I enjoy using it: it does what I need it to do and then it gets out of the way.
Pros
Simplicity: If you only need to use 1 or 2 parts of Rippling, you don't get endless notifications about everything else you need to sign up for
UX: It's a clean UX, with nice colors that work well in dark mode or light mode. The emails they send out are nice, and it creates a very wholesome atmosphere without feeling overly corporate.
I love that you can edit timesheets on our own, and then it can go to the manager to approve. When I used Intuit's solution before, it *always* required my manager to fix it, and when I am as forgetful as I am, it became painful quite quickly
Cons
I think the biggest thing would just be the sign in process. There's no option for 2fa options beyond text or email. Passkeys are great, 2fa codes are fine, it'd be good when it's your paycheck on the line if the interface was more secure. SSO would also be nice.
It was never clear during sign-up if I should be using my personal or work email, and when I signed in the second time to Rippling, I had to go back and forth a few times, figuring out which email was the right one.
this is kinda similar to the above critique, but more clarity on how exactly Rippling works. Like is it managed by my company? or managed by me, and linked to my company? I don't think it's a custom program my company is maintaining, but I could be wrong.
Likelihood to Recommend
It's seamless for those who are trying to just get stuff done. It's a one click clock in, a one-click clock out. Breaks are easily tracked, and whether they are paid or not is easy to distinguish. Pay is also easily tracked and received, and moved about. I'm not really sure that there is a situation I would not want to use Rippling in. Maybe in a case where I'm already bundling with other tools like Intuit's or ADP's offerings?
