TrustRadius Insights
Intuitive Interface: Users have praised Spidergap for its intuitive interface, with many reviewers stating that it is easy to use and …
Starting at $12.50 per employee / year
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What is Spidergap?
Spidergap allows users to create and run 360° Feedback assessments that help employees take action on personal development. The vendor states it's used by 1000s of organizations in over 134 countries. They describe its advantages as:Feedback that’s easy to use,…
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5000+ employees
$12.50
Cloud
per employee / year
3500 to 3499 employees
$15.50
Cloud
per employee / year
300 to 349 employees
$43.00
Cloud
per employee / year
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.spidergap.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
What is Spidergap?
Spidergap allows users to create and run 360° Feedback assessments that help employees take action on personal development. The vendor states it's used by 1000s of organizations in over 134 countries. They describe its advantages as:
Feedback that’s easy to use, easy to review and understand. While many tools focus on providing data, Spidergap's goal is to make sure the feedback is understood and put to use.
Customizable to fit an organization: It provides best practice templates out of the box that can be customized to fit the organization — for example, by updating the questionnaire and adding a logo.
Work with experts: Spidergap's experts are ready to help at every stage from planning the project to reviewing the impact and lessons learned.
Spidergap aims to help users succeed in making a positive impact for the organization, and assists with measuring the impact 360° Feedback has for the organization, so users can demonstrate the return-on-investment to their teams.
Spidergap Features
- Supported: Customizable feedback questionnaire
- Supported: Best practice templates
- Supported: Upload participant details (Excel)
- Supported: Workflows for employees to choose and approve feedback providers
- Supported: Clear feedback reports
- Supported: Personal development plans
- Supported: Review the impact and demonstrate return-on-investment
Spidergap Screenshots
Spidergap Competitors
Spidergap Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | Fully translatable |
Spidergap Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 50% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 20% |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Intuitive Interface: Users have praised Spidergap for its intuitive interface, with many reviewers stating that it is easy to use and navigate. Several users have noted that the software's user-friendly design makes it simple to set up assessments and coaching sessions, reducing the amount of time needed for training or onboarding.
Customizable Outputs: The ability to customize outputs has been a standout feature for many users. Reviewers have mentioned that Spidergap provides clear, easy-to-understand reports that are highly customizable, making them well-suited for presenting information to stakeholders at different levels of an organization. Some users also appreciated the versatility of being able to tailor annual review reports to their specific needs.
Excellent Customer Support: Many reviewers have reported excellent customer support from Spidergap's team, praising their responsiveness and professionalism. Users report receiving fast responses when they reach out with questions or issues and feel supported throughout their experience using the tool.
Confusing Interface: Some users have found the Spidergap user interface to be confusing and not streamlined enough, making it difficult for them to perform tasks quickly. Reviewers suggest that templates need streamlining, and redundant features should be removed.
Lacks Basic Features: Several reviewers complained about the lack of basic features such as auto-save and auto-recovery options in Spidergap. They feel that manually saving progress is inconvenient and sometimes results in losing information due to accidental tab closures or submission errors. One user suggested adding an auto-recovery option for unsaved work.
Misleading Visualization: Some users found the visualization of feedback provided by Spidergap to be misleading and not accurately reflective of their performance. According to reviewers, it didn't take into account the relative nature of feedback, highlighting some areas as weaknesses despite receiving high scores.