Name: Spidergap
Price: 12.5 USD
Author: Spidergap

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Bug  Tracking

Development

Business Intelligence (BI)

Collaboration

Environmental Health and Safety (EHS)

Visual Collaboration

Enterprise

Accounting

Anti-Money Laundering (AML)

Investor Relations

Revenue Management

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Component Content Management

Data Pipeline

Electronic Data Interchange (EDI)

Fraud Detection

Hosted Virtual Desktop

Identity Governance and Administration

Industrial IoT

Integration Platform as a Service (iPaaS)

Interoperability

Managed File Transfer (MFT)

Managed Hosting

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Relational Database Management Systems

Security Awareness Training

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Journey Mapping

Digital Analytics

Email Marketing

Intent Data

Marketing Automation

Marketing Resource Management

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Tag Management

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Prototyping

Professional Services

Call Recording

Customer Relationship Management (CRM)

Sales Email Tracking

Sales Intelligence

eCommerce

Sales

Operational Technology (OT) Security

Security

Computer-Aided Design (CAD)

Construction Accounting

Loan Servicing

Nonprofit Fundraising

Patient Engagement

Revenue Cycle Management (RCM)

Utilities

Vertical-Specific

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### Feedback Collection and Management
User sentiment regarding Spidergap's feedback collection and management abilities is predominantly positive, with reviewers highlighting the platform's efficiency in gathering and managing feedback effectively. Users appreciate the ease of accessing and completing assessments, as well as the system's ability to streamline the evaluation processes. The platform's feature of generating comprehensive statistics and providing after-sales support has been well-received by users, contributing to a smooth feedback collection and management experience. Additionally, the platform's adaptability in terms of questions and design, along with its intuitive interface, has garnered praise from users, emphasizing Spidergap's strength in facilitating feedback collection and management processes.

### Survey Design and Administration
Users generally appreciate Spidergap's streamlined approach to survey design and administration, although some wish for more automation in email communications. The platform's ability to automate various aspects of the evaluation process, such as reminders and invitations, has been well-received. However, there are suggestions for enhancements, such as incorporating automated reminder emails and improving the functionality for resending reminders to specific individuals. Despite some minor limitations, users find value in the real-time insights provided and the ease of accessing individual and group reports. Additionally, the customer service offered by Spidergap is commended for its responsiveness and willingness to assist with minor customizations.

### Coaching and Improvement Strategies
Users consistently praise Spidergap for its coaching and opportunity-focused approach, highlighting its effectiveness in enhancing feedback and evaluation processes. The coaching strategies offered by Spidergap are widely regarded as a valuable asset, with users expressing satisfaction in the platform's ability to guide and support both managers and staff through the improvement journey. The emphasis on opportunity focus has been particularly well-received, with users noting the positive impact it has had on their organizational development efforts.

### Customization and Personalization
Users consistently highlight Spidergap's customization and personalization capabilities as standout features of the platform. The ability to tailor assessments to align with company values and missions, along with the intuitive and user-friendly interface for customizing designs and reminder communications, has garnered positive feedback. While some users express a desire for more autonomy in customizing certain aspects without requiring technical support, the overall sentiment leans towards Spidergap offering a robust suite of customization options that cater to diverse user needs. The platform's emphasis on providing ample customization opportunities, coupled with responsive customer service, contributes to a positive user experience in tailoring assessments and enhancing engagement with evaluation campaigns.

### User Experience and Interface
Users consistently praise Spidergap for its intuitive user interface and easy-to-use features. The feedback highlights the platform's adaptability in terms of customization options and design, making it a versatile tool for various needs. Customers appreciate the clear and easy-to-understand outputs generated by Spidergap, emphasizing its value for money and excellent customer service. The platform's user-friendly interface, coupled with effective customization options, has garnered positive reviews from users who find it easy to navigate and personalize according to their requirements.

### Customer and Technical Support
Users consistently highlight Spidergap's exceptional customer service and efficient support team as key strengths of the platform. They appreciate the quick response times, ease of communication, and willingness of the support team to assist with any queries or minor customizations. The clear and user-friendly resource bank provided by Spidergap further enhances the overall customer and technical support experience for users.

Intuitive Interface: Users have praised Spidergap for its intuitive interface, with many reviewers stating that it is easy to use and navigate. Several users have noted that the software's user-friendly design makes it simple to set up assessments and coaching sessions, reducing the amount of time needed for training or onboarding. 

Customizable Outputs: The ability to customize outputs has been a standout feature for many users. Reviewers have mentioned that Spidergap provides clear, easy-to-understand reports that are highly customizable, making them well-suited for presenting information to stakeholders at different levels of an organization. Some users also appreciated the versatility of being able to tailor annual review reports to their specific needs.

Excellent Customer Support: Many reviewers have reported excellent customer support from Spidergap's team, praising their responsiveness and professionalism. Users report receiving fast responses when they reach out with questions or issues and feel supported throughout their experience using the tool.

Confusing Interface: Some users have found the Spidergap user interface to be confusing and not streamlined enough, making it difficult for them to perform tasks quickly. Reviewers suggest that templates need streamlining, and redundant features should be removed.

Lacks Basic Features: Several reviewers complained about the lack of basic features such as auto-save and auto-recovery options in Spidergap. They feel that manually saving progress is inconvenient and sometimes results in losing information due to accidental tab closures or submission errors. One user suggested adding an auto-recovery option for unsaved work.

Misleading Visualization: Some users found the visualization of feedback provided by Spidergap to be misleading and not accurately reflective of their performance. According to reviewers, it didn't take into account the relative nature of feedback, highlighting some areas as weaknesses despite receiving high scores.

1 to 10 employees

11 to 25 employees

26 to 50 employees

300 to 349 employees

3500 to 3499 employees

5000+ employees

PerformYard, headquartered in Arlington, VA, providesperformance management software aimed at providing features for HR and a simple employee experience. It offers HR teams tools to build out any performance management strategy so employees get a streamlined experience so they can focus on quality feedback and effective performance discussions.

Professional

Zoho People is an efficient Human Resources Management System that automates daily tasks. It also offers Performance Management and Learning Management resources.

Essential HR

Premium

People Plus

Zoho People

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360 Degree Feedback Software

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Spidergap

Overview

What is Spidergap?