I work for a telecom company, TIBCO is the only integration tool used within my organization. TIBCO ActiveSpaces was is used in multiple scenarios. One of the first implementations was aimed at speeding up the customer's login and building the customer's dashboard.
TIBCO ActiveSpaces (AS) is used for caching the customer information that is used to build the Customer's dashboard. The following services are cached using TIBCO ActiveSpaces for this purpose:
1. To cache the customer's in-flight orders.
2. To cache all customer's recent interactions (both customer initiated and organization initiated interactions)
3. To cache customer's current product portfolio.
4. To cache customer's account information including last bill amount and payment history.
5. Details about customer's last bill.
This information is mastered in 3 different applications - CRM system for the customer product portfolio, billing system for customer's last bill and account information, inflight orders from an in-house order management system etc.
By using ActiveSpaces customer's login which was sometimes taking up to 7.5 seconds was reduced to 700 milliseconds. Thus improving the customer experience and also saving the individual application resources and their system processes.