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Tiflux has been highly regarded by users as a valuable tool for IT issue reporting and tracking. It provides timely updates and a positive …
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Product Details
- About
- Tech Details
What is Tiflux?
Tiflux Features
- Supported: Activity Dashboard
- Supported: Alerts/Escalation
- Supported: Automated Routing
- Supported: Customer Database
- Supported: Customizable Branding
- Supported: Email Management
- Supported: Interaction Tracking
- Supported: Knowledge Base Management
- Supported: Macros/Templated Responses
- Supported: Multi-Channel Communication
- Supported: Prioritization
- Supported: Real-Time Chat
- Supported: Remote Access/Control
- Supported: Reporting/Analytics
- Supported: Self Service Portal
- Supported: Service Level Agreement (SLA) Management
- Supported: Third Party Integrations
- Supported: Ticket Management
- Supported: Workflow Configuration
- Supported: Activity Tracking
- Supported: Customer History
- Supported: Customizable Templates
- Supported: Live Chat
- Supported: Performance Metrics
- Supported: Queue Management
- Supported: Real Time Notifications
- Supported: Reporting & Statistics
- Supported: Surveys & Feedback
- Supported: Workflow Management
- Supported: Task Management
- Supported: Inventory Management
- Supported: Alerts/Notifications
- Supported: Asset Tracking
- Supported: Audit Management
- Supported: Change Management
- Supported: Configuration Management
- Supported: Contract/License Management
- Supported: Incident Management
- Supported: Requisition Management
- Supported: Support Ticket Management
- Supported: API
- Supported: Access Controls/Permissions
- Supported: Capacity Management
- Supported: Compliance Management
- Supported: Dashboard
- Supported: IT Asset Tracking
- Supported: IT Reporting
- Supported: Issue Auditing
- Supported: License Management
- Supported: Maintenance Scheduling
- Supported: Help Desk Management
- Supported: IT Asset Management
- Supported: Knowledge Management
- Supported: Real Time Monitoring
- Supported: Real Time Reporting
- Supported: Release Management
- Supported: Service Catalog
- Supported: Availability Management
- Supported: Problem Management
- Supported: Project Management
- Supported: Billing & Invoicing
- Supported: Scheduling
- Supported: For MSPs
- Supported: Mobile Access
- Supported: Network Monitoring
- Supported: Real-time Alerts
- Supported: Remediation Management
- Supported: Diagnostic Tools
- Supported: File Sharing
- Supported: Screen Sharing
- Supported: Session Transfer
- Supported: Customer Support
Tiflux Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Linux, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Tiflux has been highly regarded by users as a valuable tool for IT issue reporting and tracking. It provides timely updates and a positive experience for Operations Management support. Professionals in the technology industry have found Tiflux to be an interesting software with embedded features at an acceptable price, making it their preferred choice since 1998. One of the key use cases of Tiflux is its ability to consolidate all necessary tools for companies, surprising users with new features and providing a comprehensive service solution. By implementing Tiflux in their technical support department, users have witnessed significant improvements in ticket control and productivity. The software allows for the recording of previously untracked data, offering a better view of customers and generating insightful reports. Moreover, Tiflux's organization and efficiency have replaced the need for multiple task management tools, enabling different SLAs and support fields. It serves as a complete solution for managing service environments, improving metrics, setting goals, and enhancing team productivity. The transparency and reliability of the reports generated by Tiflux have increased credibility in operations and allowed for adjustments to be made to improve team performance. Users heavily rely on Tiflux as their main tool for interacting with customers, organizing service tables, meeting SLAs, extracting performance and cost indicators, managing contracts, billing, customizing ticket workflows, and accessing excellent reporting capabilities. While the software has made routine tasks easier and improved planning, users express a desire for additional reports to make it even more valuable in supporting their operations.
Comfortable and Easy-to-Use Interface: Users have consistently praised the comfortable and easy-to-use interface of Tiflux. Many reviewers have found the simplicity and intuitive nature of the interface to be highly beneficial, allowing them to easily understand and navigate through different options and categories.
Integration of Various Features: The integration of various features within Tiflux has been widely appreciated by users. This seamless integration eliminates the need for multiple tools, as everything is conveniently accessible in one place. The ability to integrate with other applications like Whatsapp has been specifically highlighted as a significant benefit for teams.
Valuable Mobile App for Tracking Customer Service: Users have found great value in the Tiflux mobile app for Android and iPhone, which allows them to track customer service and communication on the go. Being able to access and manage tickets remotely has helped many users avoid the use of expensive tools while maintaining effective communication with customers.
Integration Limitations: Some users have expressed the need for improved integration with office tools, such as ContaAzul or a proprietary financial tool. They believe that better integration would enhance their workflow and productivity.
Slow Remote Access: Several reviewers have mentioned that the remote access feature in Tiflux is slower compared to other similar tools in the market. While they acknowledge that it still functions, they feel that its speed could be improved to provide a smoother user experience.
Complicated Settings and Unfriendly Interface: Users have found some settings in Tiflux to be complicated, requiring special care when configuring email settings and matching the software to their company's reality. Additionally, they mention that while the interface is complete in terms of functionality, it lacks user-friendliness.