TrustRadius Insights
Transcend is an essential tool that helps manage data privacy requests, ensuring compliance with GDPR and CCPA regulations. Users have …
Overview
What is Transcend?
Transcend is a data privacy infrastructure designed to make it simple for companies to give their users control over their personal data. Personal data is disorganized, hard to spot, and stored across many systems. That makes offering data rights—like deleting…
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What is Transcend?
Transcend is a data privacy infrastructure designed to make it simple for companies to give their users control over their personal data. Personal data is disorganized, hard to spot, and stored across many systems. That makes offering data rights—like deleting personal data—very hard for companies.…
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What is Osano?
Osano is a data privacy platform that helps organizations build, manage, and scale their privacy programs. The platform provides a solution for consent, data subject rights, assessments, and vendor risk management, helping organizations stay compliant and increase trust with their customers and…
Product Demos
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Trex Transcend Scratch Resistance Demo - Car Key
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Transcend?
Transcend is a data privacy infrastructure designed to make it simple for companies to give their users control over their personal data. Personal data is disorganized, hard to spot, and stored across many systems. That makes offering data rights—like deleting personal data—very hard for companies. Transcend automatically fulfills data subject requests inside companies, across all of their data systems and vendors. Transcend also provides their end-users with a control panel, or “Privacy Center”, hosted at privacy.com where users can manage their privacy preferences, export their data, or delete it. By making data subject requests painless for companies, Transcend puts users everywhere in the driver’s seat of their personal data.
Transcend Features
- Supported: Data Privacy Infrastructure
- Supported: Privacy Center
Transcend Screenshots
Transcend Video
How Transcend works
Transcend Integrations
- Mailchimp
- Heap
- Google Analytics
- Zendesk Suite
- Optimizely Web Experimentation
- Twilio Segment
- Front
- Iterable
- Google Ads (formerly AdWords)
- Facebook Ads
- Salesforce
Transcend Competitors
Transcend Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Supported Countries | Global |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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- Recommendations
Transcend is an essential tool that helps manage data privacy requests, ensuring compliance with GDPR and CCPA regulations. Users have found that the platform streamlines the process of managing incoming customer privacy requests by automating workflows, tracking all requests for access and erasure, and providing reports. Companies that deal with a high volume of user data benefit significantly from Transcend since it enables account and data deletion in accordance with GDPR, eases the burden on internal teams, saves time and reduces engineering effort, and ensures complete and thorough deletions.
The Consent Manager feature has been highly praised by users as it provides an efficient means for handling consent management and compliance with various privacy regulations. Companies can categorize data flows and cookies more efficiently using this feature to ensure compliance while minimizing operational costs. Transcend allows confident support to users in the sensitive process of deleting a given user's account, reducing the risk of non-compliance with GDPR and CCPA. The platform also enables customers to own and control their data better by controlling its publication, allowing teams more bandwidth when dealing with new privacy request requirements.
User-friendly Interface: Many users found Transcend's interface to be intuitive and easy to use. They appreciated the clear and concise steps to complete projects, making it easy to follow the required steps. The platform is user-friendly, reliable, and has a smooth admin console.
Efficient Management of Data Deletion Requests: A significant number of reviewers praised Transcend for its efficient management of erasure and access requests. Users thought that the automated workflow cut down manual work for the operations team, which streamlined their ability to ensure that all information from all platforms was deleted when requested. Compared to previous deletion processes used by some customers, Transcend was much better and more streamlined.
Responsive Support Team: Several users appreciated Transcend's responsive support team who were quick in providing help whenever needed. The technical support provided by the company was superb with no significant issues since implementation. Reviewers also noted that the company's customer service is one of the best they have experienced; they found the team thorough and responsive while using Transcend as a reference tool due to its legibility and simplicity in understanding privacy processes.
Slow Processing: Some users have reported slow processing when making requests through the dashboard. It has been noted that this can cause delays and frustration for those who are trying to complete their tasks.
Unresponsive Customer Support: Several customers have mentioned that customer support has been unresponsive in some cases, particularly with issues related to testing connections to remove data. This lack of support can lead to confusion and a longer wait time for problem resolution.
Technical Issues: Many users have faced technical issues while using Transcend, such as requests getting stuck in compiling or experiencing connection losses. These issues often require assistance from the Transcend team and can be a source of inconvenience for users.
Users commonly recommend Transcend as a more cost-effective option compared to other solutions in the market, including building it themselves. They have found it to be a convenient and efficient way to achieve GDPR compliance. Users also appreciate the helpful support team at Transcend, which proves valuable during setup and throughout the relationship. They suggest contacting the Transcend team directly for assistance if any issues arise. Additionally, users recommend exploring the Transcend product on their Privacy Policy page.