TrustRadius for Vendors Reviews and Ratings

Use Cases and Deployment Scope

With the growing importance of consumer feedback in today's digital world, online reviews now shape nearly every consumer decision. TrustRadius for Vendors has helped us stay ahead of the curve. We have found numerous new advocates through asking for reviews, aligning to our goal of continuing to use the customer voice to prove the impact of our business. With the review questionnaire being more detailed, we have found that the quotes from customers that review us on TrustRadius for Vendors better align with our OKRS, therefore are used more frequently in our marketing materials.

Likelihood to Recommend

Well suited if you want a presence on all of the "big review sites" - it's best practice for your business to be engaged on all of the sites, as prospects are reading and searching. I would say it's less appropriate if your typical buyer does not research for the product you are selling, or perhaps if your competitors are not present on this site.

Use Cases and Deployment Scope

My organization uses TrustRadius for Vendors regularly as a key pillar in driving brand awareness and discovery among the IT community. I work for a midsized organization that competes heavily with large enterprises, but with TrustRadius for Vendors, we've accrued substantial brand credibility that helps people find us and learn about customer satisfaction. What I love about TrustRadius for Vendors and find to be a differentiator is that they offer high-quality promotional kits and tools that make it easy for us to share customer pull quotes and earned badges through our owned channels. My customer success manager is exceptional at bringing new ideas to the table and supporting my needs.

Likelihood to Recommend

I've found TrustRadius for Vendors to be a really helpful platform when I'm researching B2B software and tech tools. What I appreciate most is the depth of user-generated reviews. The insights from people who’ve used the products in real-world scenarios provide a great jumping off point for comparing options and getting a sense of what might work best for our needs.

That said, there are limitations in my ability to draw insights easily from the platform. There's a great deal of data we've collected that I'd like to be able to understand better in aggregate from my vendor portal.

Use Cases and Deployment Scope

I use TrustRadius for Vendors to gather the voice of the customer in my role. Third-party reviews are highly effective for maintaining our market presence. We syndicate customer sentiment on our website as well as use the awards and badges from TrustRadius in marketing materials. The tool is simple and easy to use.

Likelihood to Recommend

TrustRadius for Vendors is a good tool for gathering in depth customer reviews. The reporting dashboard could use a little help. It is clunky to manage and not effective in pulling results over time. I do not like that you have to download a spreadsheet to figure out which campaign a review came from. This should be a dashboard within the product. Additionally, I do not like that TrustRadius moved to a pooled CSM model over a dedicated CSM.

Use Cases and Deployment Scope

We use the TrustRadius for Vendors platform to learn more from our customers about features they enjoy, as well as feedback about our customer service and product. TrustRadius for Vendors has helped our reputation management team have a better idea about where we land online and how we can better serve our clients. We check this site daily.

Likelihood to Recommend

TrustRadius for Vendors is a wonderful resource for HR and Payroll solutions, which is what we use it for most. I appreciate the clear and clean format of our profile and the support from our rep. I have not used TrustRadius for Vendors in a capacity where it is less appropriate - it has served its purpose well so far.

Use Cases and Deployment Scope

We use TrustRadius as a trusted source for customer reviews of our RPA (Fortra' Automate) and WLA (Fortra's JAMS) solutions. We use these reviews as a resource to improve our products as well as share with potential customers what it's truly like to use our products. Our goal as a BU is to collect as many authentic and insightful real-user reviews as possible - TrustRadius really helps us with this iniaitive.

Likelihood to Recommend

TrustRadius a trusted source of truth when looking to purchase any software solution. I'd highly recommend EVERYONE look at their reviews before making a large investment such as a new enterprise-wide software purchase.

Use Cases and Deployment Scope

TrustRadius has been an invaluable tool in helping PandaDoc be seen as an industry leader in our main categories. One of my main KPIs at PandaDoc is to generate reviews and tie those reviews back to pipeline generation. TrustRadius has been a great partner in helping us prove the impact of our review generation programs and maintain visibility for our products.

Likelihood to Recommend

TrustRadius is well suited to helping us gain visibility in the mid-market and enterprise sectors, whereas other review generation sites cater to different target markets.

Use Cases and Deployment Scope

My organization has had a relationship this TrustRadius for a few years now. They have been instrumental as a central location where prospect prospects can get to know more about our software services and hear from trusted HR pros in the space about their experience with our company. The partnership has given us the ability to highlight our credibility with our badge/rank across our website, while also highlighting areas of consideration within our product that we need to improve upon for a better experience for all.

Likelihood to Recommend

TrustRadius is well suited for the B2B SaaS space and can be used not only as way to attract net-new prospects, but also speed up those that are already in pipeline and using the platform as a sense of reassurance.

Use Cases and Deployment Scope

We are using TrustRadius to help with our review process and to keep a pulse on how our company is doing compared to our competitors. We also have implemented their reviews API on our website to help dynamically populate our reviews on our web pages to help with social proof.

Likelihood to Recommend

The review process has its pros and cons. The review process is extensive and they ask a lot of great questions in the process. The reviews help us understand what we as a company are doing right and what we need to improve on. On the other hand since the review process is quite long we do see a lower conversion rate of reviews.

Use Cases and Deployment Scope

We are using the platform to monitor and respond to reviews. Our rep, Sascha has been a great addition to our partnership. She responds and answers all our questions in a timely manner. TrustRadius for Vendors has helped our organization by awarding us badges that we can show current and potential clients how we are doing.

Likelihood to Recommend

TrustRadius for Vendors is helping our organization to prove our credibility. It would be nice if our vendor meetings were more organized and the rep could educate us on how we increase our rating or win against our competitors. We have had rep changes which can be difficult. I would recommend TrustRadius for Vendors since my experience has been positive.

Use Cases and Deployment Scope

We are using the platform TrustRadius for Vendors to manage reviews.

Likelihood to Recommend

As far as a platform that collects and hosts public reviews goes - TrustRadius for Vendors is one of the better vendors! It is seemingly built on an ethical and defined foundation with transparent requirements for achieving goals. To date, I have not encountered any questionable or ever-changing rules, runnings, or objectives. Due to that, I would say this is one of the most reliable, authentic, and beneficial review platforms for a consumer to conduct research when wanting to make informed decisions.

The TrustRadius employees have also significantly contributed to our positive experience by consistently providing excellent customer service!