Great Partner for Driving Awareness
October 22, 2025

Great Partner for Driving Awareness

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Quote Finder Chrome Extension
  • Custom Questions
  • Premium Product Profile
  • Review Sourcing Campaigns

Overall Satisfaction with TrustRadius for Vendors

My organization uses TrustRadius for Vendors regularly as a key pillar in driving brand awareness and discovery among the IT community. I work for a midsized organization that competes heavily with large enterprises, but with TrustRadius for Vendors, we've accrued substantial brand credibility that helps people find us and learn about customer satisfaction. What I love about TrustRadius for Vendors and find to be a differentiator is that they offer high-quality promotional kits and tools that make it easy for us to share customer pull quotes and earned badges through our owned channels. My customer success manager is exceptional at bringing new ideas to the table and supporting my needs.

Pros

  • TrustRadius for Vendors TrustQuotes browser extension for keyword tagged pull quote graphics for promotional use
  • Media kits for announcing badges on social media, pr, etc.
  • Easy to see how we are tracking towards award achievements
  • Campaign funding / bank process is simple compared to competitors

Cons

  • Better analytics dashboards
  • Better competitive/sales intelligence
  • Better formatting on review CSVs
  • Profile views as an indicator of awareness
  • I'm not sure how to quantify ROI otherwise
TrustRadius for Vendors shines when it comes to the marketing assets and tools provided to clients to help us easily make the most of our program. There are social assets and templates available to promote award wins, and the badges are attractive for use in tradeshow booths. We use TrustQuotes regularly to share pull quotes on social media and in emails. Other platforms we work with also offer graphics, some more customizable than others, but the TrustQuotes browser extension has become my go-to because it is fast and allows me to identify relevant quotes based on keyword tags that we have defined. It's a fantastic tool. Where other platforms we work with focus more on product performance metrics/badges, TrustRadius for Vendors provides more of the sentiment analysis, with Best of and Buyer's Choice (and we miss the Most Loved award!). We value having this more human analysis alongside performance-oriented analyses. TrustRadius for Vendors provides the best voice of the customer recognitions and badges.
I do wish there was more transparency in the support process. I submit tickets and my request goes off into the abyss with no ticket number or link to refer back to. It makes it difficult for me to track progress against my requests. I have largely been able to achieve most of the things I have requested, so the support team is fine to work with. My issues are more to do with the ticketing system being flawed.
TrustRadius for Vendors is a high-value partner that we use alongside all of our partners, which have various comparative strengths. I would say that TrustRadius for Vendors focuses on rich review content and highlighting customer sentiment and satisfaction. While many of our partners provide rich reviews, I find most focus more heavily on product performance. Each has its place, and we love the lens that TrustRadius for Vendors brings to our reviews.

Do you think TrustRadius for Vendors delivers good value for the price?

Yes

Are you happy with TrustRadius for Vendors's feature set?

No

Did TrustRadius for Vendors live up to sales and marketing promises?

Yes

Did implementation of TrustRadius for Vendors go as expected?

I wasn't involved with the implementation phase

Would you buy TrustRadius for Vendors again?

Yes

I've found TrustRadius for Vendors to be a really helpful platform when I'm researching B2B software and tech tools. What I appreciate most is the depth of user-generated reviews. The insights from people who’ve used the products in real-world scenarios provide a great jumping off point for comparing options and getting a sense of what might work best for our needs.

That said, there are limitations in my ability to draw insights easily from the platform. There's a great deal of data we've collected that I'd like to be able to understand better in aggregate from my vendor portal.

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