Verint Speech Analytics Review
October 7, 2024
Duration: 5:57
Verint Speech and Text Analytics Reviews and Ratings
Loading Reviews List....
To gain insights from our CS organization. Call volumes insight, agent performance, behavioral nuances
latency problems as a whole across the Verint suit of products
We leverage Speech Analytics to mine calls for customer experience, identify trends, troubleshooting issues, better understanding of complaints, etc
We are still pretty new to our application of the speech analytics, but the way we've best been able to leverage it is in the moment trouble shooting
As a partner we have to solve for all customer issues. Shipping and Healthcare industries are biggest with us. Transcript accuracy matters when making sure agents are following regulatory requirements on the phone.
Customers do wish they had transcriptions faster, and PRM queue size limits do present a challenge for extremely high workloads, typically if you need a tier 4 server or above
We want to use speech analytics to listen to agent calls, improve their conversations in customer experience, increase results and improve retention.
The advantages of using it are making quality human resources more efficient by listening to more of our agents' calls.
In our organization, We are partner from Verint Speech and Text Analytics and is one of the Best tools we recomment to our customers, we think Verint Speech and Text Analytics are very helpfull to active goals snd make better proccess in the collections área, now with the bots males the hole proccess much better and reduces time of implemetation
Give us a better understandings about good practicess
In our organization, We utilize Verint Speech and Text Analytics over three speech projects to help determine root cause of patients calling in, trends over time, agent behavior, and help simplify our QM (quality management) program in general
If asked, I think I am likely to recommend Verint Speech and Text Analytics to a colleague because I Think overall very good with our business no major scenarios where we have not seen Verint Speech and Text Analytics appropriate outside of non-context queues
In our organization, we use Verint Speech and Text Analytics for Diving deeper into agent behaviors and quality assurance
I use to Verint Speech and Text Analytics to look at key words, customer sentiments and manginf overall quality of the Agents
In our organization, We use Verint Speech and Text Analytics for quality monitoring and analyzing call transcripts
If asked, I think I am likely to recommend Verint Speech and Text Analytics to a colleague for Latency and scaling
In our organization, we use Verint Speech and Text Analytics for quality management
If asked about Verint Speech and Text Analytics, I think I am likely to tell a colleague that, in my experience, transcription quality isn't accurate for non common words
In our organization, Verint Speech and Text Analytics is used to query top call reasons
The version we have is not necessarily insinuative for not users that are not technically savvy
