Xenial

Xenial, offered by Xenial, Inc. (A Global Payments Company), is a suite of solutions designed to cater to the diverse needs of the restaurant industry. From front of house to back of house, Xenial offers a range of products that aim to enhance efficiency, improve customer experience, increase sales, and reduce costs for restaurants of all sizes. According to the vendor, Xenial provides solutions tailored to the needs of various professions and industries within the restaurant sector, including quick service, fast casual, full-service restaurants, multi-unit franchise owners, and restaurant managers and operators.

Key Features

Outdoor Digital Menu Boards: According to the vendor, Xenial's outdoor digital menu boards engage customers with visually appealing pre-sell and menu displays. The dynamic content and visuals are designed to capture their attention and potentially boost sales. Additionally, the menu interface is said to be intuitive and visually appealing.

Kiosk Hardware: Xenial's kiosk hardware is aimed at increasing self-order speed and accuracy. The vendor claims that the user-friendly kiosks empower customers to input their own preferences, thereby improving order customization and reducing errors. The kiosks also offer upsell suggestions and promotions directly on the interface, potentially boosting check size.

Kiosk Software: The vendor states that Xenial's kiosk software provides an intuitive interface that simplifies the self-ordering process. Clear and organized menu options are said to streamline the ordering process, while enabling order customization and special requests to meet individual customer preferences.

Kitchen Management: Xenial's kitchen management solution is designed to optimize food preparation and timing. According to the vendor, the integrated food prep system aims to reduce waste and improve quality and profits. The vendor claims that it can streamline communication between the kitchen staff and front-of-house, ensuring smooth operations.

Drive-thru Timer: Xenial's Drive-thru Director is intended to boost speed of service and guest satisfaction. According to the vendor, it measures and analyzes speed of service metrics throughout the entire drive-thru, identifying bottlenecks and optimizing operations for improved efficiency. The vendor also claims that it can help improve order accuracy and reduce wait times.

Back Office with Enterprise Reporting: Xenial's back office solution aims to provide insights for informed decision-making. According to the vendor, it offers data on sales, labor costs, and inventory management. The vendor claims that it can streamline administrative tasks such as payroll and scheduling, saving time and reducing errors. The solution also allows for real-time data and reports from multiple locations.

Inventory, Food Cost Management: Xenial's inventory management solution is intended to control food costs and reduce waste. According to the vendor, it allows tracking of inventory levels, monitoring of usage, and streamlining of ordering processes. The vendor claims that it provides analysis of food costs, identifying areas for improvement to maximize profitability.

Labor & Scheduling: Xenial's labor and scheduling solution aims to optimize staffing levels and manage labor costs. The vendor claims that it streamlines employee scheduling and automates time and attendance tracking. According to the vendor, it provides analysis of labor data and trends to make data-driven decisions for improved efficiency. The solution also helps ensure compliance with labor laws and regulations.

Customer Engagement Products: Xenial's customer engagement products are designed to streamline marketing efforts. According to the vendor, they offer a central customer database and powerful segmentation tools. The vendor claims that the products enable comparison of new vs. returning guests to maximize marketing spend with credit card analytics. Additionally, they provide insights into guest preferences and behaviors through customer intelligence tools.

Payments Solutions: Xenial's payments solutions enable acceptance of major payment types across multiple sales channels. According to the vendor, the solution supports EMV, Card Not Present, Tap to Pay, Gift/eGift, ACH, Apple Pay, and Google Wallet. The vendor claims that it provides intuitive payment screens and fast processing, aiming to offer faster checkout experiences. The solution also offers insights into transaction and customer visit data through a powerful payment portal.