8x8 Virtual Office Review by 1st time VOIP Business User!
July 12, 2019

8x8 Virtual Office Review by 1st time VOIP Business User!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Virtual Office

We are a small business with employees that now work from home. 8x8 Virtual Office VoIP is an ideal solution for our business structure as it allows us to continue using the number from our old landline across multiple locations.
  • 8x8 Virtual Office solutions allow our customers to reach us across mobile devices (via the app) and to fixed handsets when we are in the office.
  • I was a complete VoIP novice at the point of purchase. The telephone support from 8x8 was second to none in the setup phase.
  • I think the amount and variety of functionality (for the price) is amazing.
  • Really useful email alerts to let you know if there are any service dropouts.
  • Retrieving voicemails from our handset can be a tedious process.
  • Value for money may start to tail off as you add more users at a fixed price, but this may be an inaccurate view of their pricing structure that you should check.
  • Make sure you take advantage of the step by step phone setup when you first want to use the service, it definitely isn't 'plug and play' level easy to get started.
  • There almost too much customization for a small business. This could be slimmed down for a basic user.
  • We had to make savings in our business structure. Simply put, this wouldn't have been possible without the 8x8 Virtual Office, simple as that.
I can't remember all the alternatives I looked at, unfortunately, but I do remember that 8x8 Virtual Office seemed like a really good value for the price with some decent reviews online. I figured at the time for the number of users we had that it was worth the punt to see what happened. Nothing has happened to make me regret that decision.
For a small business working from home, 8x8 Virtual Office is an ideal solution where we piggyback on an existing broadband connection.

Make sure you have a decent connection of decent speed though. The only problem we have is the line dropping out at some points in the day, but this is more a problem of our broadband I think than 8x8's services.

8x8 X Series Feature Ratings

Hosted PBX
Answering rules
Call recording
Video conferencing
Audio conferencing
Mobile app for iOS
Mobile app for Android