8x8 Virtual Office Highly Recommended for a Sole Business User
July 11, 2019

8x8 Virtual Office Highly Recommended for a Sole Business User

Nathan Baxter CeMAP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Virtual Office

8x8 Virtual Office is used for VOIP calling so that I can have a fixed landline number regardless of where I am operating my business from. This could be from home, my office or any other location, often in areas where I do not get good enough mobile signal to rely on that solely.
  • Ease of use - The virtual desktop app is self-explanatory and even though I am not particularly great with IT, I have never struggled getting to grips with the app from the first time using it.
  • Reliability of use - The app pairs seamlessly with my Jabra headphones and very rarely do I have any service related issues with, for example, connecting to the server. If it does drop off, which it only tends to once a fortnight or so, it pretty much comes back on almost straight away.
  • Cost-effectiveness - When I looked at other offerings from similar providers, they did not have solutions for 'one man bands' like myself. Their services were, at a minimum, twice as expensive than 8x8 Virtual Office. Most were in excess of three times as expensive for a single user like me.
  • Very rarely, it has downtime. This is infrequent enough that it does not effect my business.
  • Saved me a large amount monthly compared to similar products available from other providers who do not cater to small businesses like mine.
I used RingCentral at a previous company (which is where I first learned about VoIP functionality), but when looking into the best options upon starting my own business, I went in the direction of 8x8 Virtual Office and have found their software to be much simpler to use than what I recall with RingCentral.
8x8 Virtual Office is easy to use and suits the needs of a small business perfectly. There are a lot of functions available to me which I do not even require, but which are available should I ever require them or expand my business. If my business expands in the future I know I have video conferencing and audio conferencing features available at no extra cost and these may come in handy in the future, so it's nice to know there is additional functionality at hand should it ever become a requirement.

8x8 Work Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
10
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Mobile app for iOS
10
Mobile app for Android
Not Rated