The Phone and Communications System for All
Updated May 21, 2025
The Phone and Communications System for All
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Work
We use it as our basic telephone system, fax system and for inner office communications with some messaging with third parties. We still prefer to have a live voice answering the phone but utilize the system to handle calls after hours or if we are unavailable. The app for my phone is also very convenient as I often need to call client while out of the office but do not want them to have my cell phone number. I also like the ability to have an extension at my home so I can work remotely but be connected as if I’m in the office. Finally, and maybe one of the best factors is the fact there is no hub or centralized brain system has used to be required with old phone systems and which some VOIP providers still require.
Pros
- Connectivity whether local or on the go.
- Call management.
- Ease of operation
Cons
- Simplifying the menu system for each user
- System check to determine all features are properly functioning
- Improved push through to mobile devices
- Having billable time by placing calls regardless of where I am without having to give up my mobile number is huge.
- Knowing if I have a voicemail by getting an email of that voicemail regardless of where I’m at allows me to stay on top of things.
- The same as to voicemails applies as to faxes. I get that fax no matter where I’m at as long as I have access to email.
- AspenONE Asset Performance Management (APM)
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes
8x8 Work Feature Ratings
Using 8x8 Work
3 - Attorney and 2 assistants. One is a primary receptionist and the other a paralegal. 8 x 8 is used to field calls and transfer appropriately even off site at times.
3 - All of us in the office have the basic understanding of the system and ability to make adjustments or corrections as necessary.
- Reliable
- Ease of use
- Cost effective
- Call recording
- Video calling
- Mobile transfer
- An integrated electronic signature platform
- Video recording
- Automated holiday messages
Evaluating 8x8 Work and Competitors
Not Sure
- Cloud Solutions
- Ease of Use
I’m not sure I would change anything about my evaluation process.
8x8 Work Implementation
- Implemented in-house
Change management was a minor issue with the implementation
- Getting the auto attendant set
- Learning the system and transfers of calls
- Mobile systems
8x8 Work Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Support understands my problem Support cares about my success Quick Initial Response | None |
I did not. Did not feel it was something needed.
When I purchased a new phone had there was some uncertainty in getting it set up.
Using 8x8 Work
| Pros | Cons |
|---|---|
Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- All of the basics
- Transfer a call to a mobile while on the desk phone
- Placing mobile calls
- Holiday schedules and corresponding voice mails
- Directories
- Desktop ring threws
Yes - As a whole I find it pretty reliable. It’s eliminated the need for me to give customers my cell phone number.
Comments
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