Item: 8x8 Work
Rating: 9
Author: Jeffrey Naftal

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

We use 8x8 Work for all of our phone services through VOIP rather than landlines. They provide dial in and dial out access as well as voicemail. Every employee has their app and can access all of their features. You can add contacts, create groups, and in general use it the way old style phone systems used to be used.

Pros and Cons

Pros

Call logging
Voice mail
Dial out whether locally or in another state

Cons

Caller ID seems to be not available for some numbers
Have the name on Caller ID automatically move to a contact
Identify the Caller ID on the voicemail listing

Return on Investment

Standardized phone service for the organization
Eliminated the need for different systems for remote staff.

Usability

As noted, it has all of the features that an older landline system had but without the need for equipment and line maintenance. It even has added features that you couldn't do on a landline. An example is that you can highlight a phone number anywhere on my computer and then click Ctrl/Shift/8 and it will dial that number.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

Other Software Used

Dayforce, Adobe Acrobat

Likelihood to Recommend

I think that 8x8 Work is well suited to any standard office environment, especially in this distributed world that now exists with employees all over the country. The only time I could see it not being viable would be if an organization either insisted on hand held desktop phones or only wanted staff to use cellular phones.

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented 3 months ago
Dear Jeffrey Thank you for your insightful review Were delighted that 8x8 Work fulfills your communication needs by providing VOIP services that eliminate the need for traditional landlines. We appreciate your feedback on Caller ID features and are constantly working on enhancements. Its great to hear that you find the app versatile and valuable for both local and remote teams.